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Orange CRM
Pune, Maharashtra, India
What it is
Orange CRM is a workspace for pharmaceutical commercial operations and field forces, with territory setup, rep assignments, user roles, and organizational reporting hierarchies. Managers can review daily call reports in an exception queue and approve them with one click. The platform also handles daily, weekly, and quarterly plan approvals, plus multi-level expense approvals with receipt audits and SAP routing after approval. Dashboards break down coverage, productivity, product performance, and expenses by representative, territory, zone, and time period. Managers can ask questions about team data in plain English and receive a chart, underlying rows, and a suggested follow-up. Other tools for managers and headquarters include product signals, competitor intelligence, territory gap analysis, and rep coaching signals. The connected FieldRep app is an offline-first PWA that installs on a phone home screen and syncs captured reports when the connection returns. Orange says regulated tables retain append-only records of who changed what and when. It states that it is SOC 2 Type II audited and ISO/IEC 27001 certified; reports and certificates are available on request or under NDA. Traffic and customer data are encrypted. Pricing is agreed with each company based on field force size and selected products and modules.
For and against
For
- Supports territory setup, rep assignments, and roles.
- Approves plans and expenses at multiple levels.
- FieldRep syncs captured reports when connectivity returns.
- Traffic and customer data are encrypted.
Against
- Pricing is agreed individually with each company.
- Security reports and certificates may require a request or NDA.
The verdict
Orange CRM combines field-force operations, approvals, and reporting in one workspace. Companies should expect company-specific pricing and can request trial access, which the About page says is available in 48 hours.
Who it suits
Orange CRM is aimed at pharmaceutical companies with field forces in India, the Gulf, and wider EMEA, including enterprises and contract sales organizations. Its offline-first FieldRep app may suit teams that need to capture reports without a connection.
Plans and prices
Orange CRM
Flexible pricing agreed with each company based on field force size and selected products and modules
Read 4 Oct 2026 · orangelab.co.in
On the record
- Audit controls
- The trust centre says regulated tables have append-only records of who changed what and when.orangelab.co.in · read 4 Oct 2026
- DCR review
- Managers can review daily call reports in an exception flagged queue and approve them with one click.orangelab.co.in · read 4 Oct 2026
- Encryption and regulation
- The trust centre says traffic and customer data are encrypted, and Orange supports GDPR, HIPAA-equivalent, and country-specific health data regulations.orangelab.co.in · read 4 Oct 2026
- Manager AI
- Managers can ask plain-English questions about team data and receive a chart, underlying rows, and a suggested follow-up.orangelab.co.in · read 4 Oct 2026
- Offline field use
- The connected FieldRep app is an offline-first PWA that installs to a phone home screen and syncs captured reports when the connection returns.orangelab.co.in · read 4 Oct 2026
- Other AI features
- CRM includes product signals, competitor intelligence, territory gap analysis, and rep coaching signals for managers and HQ.orangelab.co.in · read 4 Oct 2026
- Plans and expenses
- The product supports daily, weekly, and quarterly plan approvals as well as multi-level expense approvals with receipt audit.orangelab.co.in · read 4 Oct 2026
- Reporting
- Dashboards report coverage, productivity, product performance, and expenses by rep, territory, zone, and time window.orangelab.co.in · read 4 Oct 2026
- SAP routing
- Expense approvals include SAP routing after approval.orangelab.co.in · read 4 Oct 2026
- Security
- Orange states it is SOC 2 Type II audited and ISO/IEC 27001 certified, with reports and certificates available on request or under NDA.orangelab.co.in · read 4 Oct 2026
- Territories and users
- The CRM supports territory setup, rep assignments, user roles, and organizational reporting hierarchies.orangelab.co.in · read 4 Oct 2026
- Trial access and implementation
- The About page says trial access is available in 48 hours and describes migration help and a dedicated implementation team.orangelab.co.in · read 4 Oct 2026
- What it does
- Orange CRM is an HQ workspace for running pharmaceutical commercial operations and field forces.orangelab.co.in · read 4 Oct 2026
- Who it is for
- Orange Labs describes its audience as pharmaceutical companies with field forces in India, the Gulf, and wider EMEA, including enterprises and contract sales organizations.orangelab.co.in · read 4 Oct 2026
