Oracle Community Self Service
No phone app
4.7No. 35 of 36
in Customer Community Software
in Customer Community Software
- Recognised40% of the score6
- Phone app26% of the score0
- Documented20% of the score29
- Free plan14% of the score30
- Free plan
- No
- Runs on
- Web
Summary
Oracle Community Self Service is ranked #35 of 36 in customer community software on Samsung Mobile US Press. It runs on Web.
Compared on customer community software
- Moderation tools
- Yesoracle.com
- Community analytics
- Yesoracle.com
Facts
- Purpose
- Oracle Service Cloud Community Self Service provides community and peer-to-peer knowledge sharing for customer support.oracle.com · 4 Oct 2026
- Portal delivery
- The product is managed through the Oracle Service Cloud agent console and delivered through Customer Portal pages and widgets.oracle.com · 4 Oct 2026
- Discussions
- Customers can post questions and comments or answers, organized in the same product hierarchy as knowledge base answers and incidents.oracle.com · 4 Oct 2026
- Search
- Community content can appear alongside official knowledge in customer searches.oracle.com · 4 Oct 2026
- Ratings and best answers
- Customers can rate community content, and a question’s author or a moderator can identify a best answer.oracle.com · 4 Oct 2026
- Notifications
- Email subscriptions can notify participants about activity in a discussion or product area they follow.oracle.com · 4 Oct 2026
- Moderation and agent participation
- The data sheet lists moderation tools and says contact center agents can identify and respond to unanswered community questions.oracle.com · 4 Oct 2026
- Analytics
- Community reports give knowledge managers visibility into customer questions and which content areas receive the most views and highest ratings.oracle.com · 4 Oct 2026
- Mobile experience
- The product data sheet describes an out-of-the-box mobile experience through responsive design.oracle.com · 4 Oct 2026
- Languages and touchpoints
- The data sheet says Oracle Service Cloud with Community Self Service can provide customer experiences in 33 languages across multiple touchpoints.oracle.com · 4 Oct 2026
- Related capabilities
- The data sheet lists Chat, Co-browse, Customer Portal, Email Management, Guided Assistance, Knowledge, Mobile Web Service, and Policy Automation as related Web Self Service capabilities.oracle.com · 4 Oct 2026
- Current documentation
- Oracle B2C Service documentation says community discussions can be included on the home page, results page, and Knowledge Advanced SmartAssistant, alongside knowledge base answers.docs.oracle.com · 4 Oct 2026
Best Oracle Community Self Service alternatives
See all 12
Where it ranks on Samsung Mobile US Press
Is Oracle Community Self Service yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- oracle.com/us/products/applications/community-self· checked 4 Oct 2026
- docs.oracle.com/en/cloud/saas/b2c-service/faika/c-Acces· checked 4 Oct 2026