- Home
- Community Platforms
- Verint Community
Verint Community
Melville, New York, USA
What it is
Verint Community is an online platform for engaging customers, partners, and employees through customer service, digital marketing, and social commerce. It supports self-service with discussion forums, knowledge articles, and how-to videos intended to reduce calls and increase agent capacity. Community tools include Q&A, blogs, wikis, articles, activity streams, ideation, calendars, file galleries, automation rules, moderation, and gamification. Administrators can arrange social applications and widgets with drag-and-drop tools; developers can customize the interface with CSS and Widget Studio. The platform also offers native and RESTful APIs, embedded functionality, RSS feeds, SDKs, and integrations for Sitecore, SharePoint, Salesforce, and Microsoft Dynamics. Dashboards cover engagement, content, application, and community health metrics, with data export to tools such as Tableau and Power BI. Hosting can be in Verint Cloud, a customer's data center, or another cloud. Pricing is on request, and there is no free plan. Private internal communities require a 300-user minimum purchase; public external SaaS licensing depends on page views and API calls.
For and against
For
- Supports public and private community spaces.
- Includes forums, Q&A, blogs, wikis, and calendars.
- Offers multiple hosting arrangements.
- Provides dashboards and data export.
- Responsive design works on modern mobile devices.
Against
- No free plan; pricing is on request.
- Private internal communities require at least 300 users.
- Public SaaS licensing is based on page views and API calls.
The verdict
Verint Community combines engagement features, self-service content, moderation, and analytics in a platform with several hosting choices. Its pricing model and private-community minimum are important considerations for prospective buyers.
Who it suits
It suits organizations building public customer communities or private employee spaces, particularly those seeking self-service resources and moderation. Buyers should consider the different licensing bases and the 300-user minimum for private internal communities.
Plans and prices
Commercial Edition — Private / employee communities
Licensed by named user with a minimum 300-user block; registered users listed as unlimited, priced by user; forums, blogs, galleries, wikis, articles, calendars, ideation, and messaging unlimited
Read 8 Oct 2026 · verint.com
Commercial Edition — Public / external communities
SaaS Verint Cloud: licensed by monthly page views and API calls; on-premises or SaaS Any Cloud: licensed by server and domain; registered users unlimited; forums, blogs, galleries, wikis, articles, calendars, ideation, and messaging unlimited
Read 8 Oct 2026 · verint.com
On the record
- Analytics
- Engagement, content, application, and community health metrics are available in dashboards with granular drilldowns, and data can be exported for tools such as Tableau and Power BI.verint.com · read 8 Oct 2026
- APIs
- The platform provides native and RESTful APIs, remote iFrame widgets, embedded functionality, RSS feeds, open-source SDKs, and Widget Studio tools.verint.com · read 8 Oct 2026
- Community features
- The platform includes forums, Q&A, blogs, wikis, articles, activity streams, ideation, calendars, file galleries, automation rules, moderation, and gamification.verint.com · read 8 Oct 2026
- Content moderation
- The product includes HTML filtering, configurable auto-spam scoring, moderation queues, and abuse management tools.verint.com · read 8 Oct 2026
- Custom domain
- Yesverint.com · read 23 Sep 2026
- Customization
- Administrators can customize the community with drag-and-drop social applications and widgets, while developers can use CSS and Widget Studio to customize the interface.verint.com · read 8 Oct 2026
- Event hosting
- Yesverint.com · read 23 Sep 2026
- Hosting
- Verint Community is available as SaaS hosted in Verint Cloud, on-premises in a customer's data center, or SaaS on another cloud such as AWS or Microsoft Azure.verint.com · read 8 Oct 2026
- Integrations
- Verint lists integrations and SDKs for Sitecore, SharePoint, Salesforce, and Microsoft Dynamics, and says custom integrations have also been made for SAP.verint.com · read 8 Oct 2026
- Licensing limits
- Private internal communities require a minimum purchase of 300 named users; public external SaaS licensing is based on monthly page views and API calls, while on-premises or other-cloud licensing is by server and domain.verint.com · read 8 Oct 2026
- Mobile access
- Verint says the community is fully responsive and adaptive and works as-is on modern mobile devices.verint.com · read 8 Oct 2026
- Moderation tools
- Yesverint.com · read 23 Sep 2026
- Private spaces
- Yesverint.com · read 23 Sep 2026
- Purpose
- Verint Community is an online community platform for customer, partner, and employee engagement, customer service, digital marketing, and social commerce.verint.com · read 8 Oct 2026
- Security controls
- Authentication can use self-registration, invitations, private access, OAuth providers, SAML, LDAP, Active Directory, or custom single sign-on; permissions are assigned through roles.verint.com · read 8 Oct 2026
- Self-service
- It supports self-service with discussion forums, knowledge articles, and how-to videos to help deflect calls and increase agent capacity.verint.com · read 8 Oct 2026
- Support
- The Commercial Edition includes a support community, standard phone and email support, and support upgrades and patches.verint.com · read 8 Oct 2026
