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Omilia Drive-Thru Voice AI
Omilia lists its corporate headquarters in Larnaca, Cyprus.
What it is
Omilia Drive-Thru Voice AI is software for automating drive-thru ordering at quick-service restaurants. Omilia says it can automate more than 95% of drive-thru orders while handling accents, background noise, complex phrasing, and natural language without rigid menus or scripted prompts. It lists complete menu coverage, including regional items, limited-time offers, and modifiers. Orders are sent to the Kitchen Display System and confirmed on-screen before the car moves forward. Dynamic prompts adjust to the order, time of day, and promotions; Omilia reports a 3–8% lift in average check size from these upsells. If a guest needs help, the conversation transfers to a crew member with order context preserved. Integrations include POS, KDS, HME Nexeo headsets, DMB systems, loyalty programs, and REST API connections to QSR systems. Activation requires no in-store technical resource. Deployment covers design, agent training, piloting, optimization, rollout, and scaling. Pricing is available on request.
For and against
For
- Automates more than 95% of drive-thru orders
- Handles accents, noise, and complex phrasing
- Covers regional items, offers, and modifiers
- Transfers guests with order context preserved
- Connects with POS, KDS, and DMB systems
Against
- Pricing is available only on request
- Dedicated integrations may require custom work
- Support portal directs customers to a login
The verdict
Omilia combines automated ordering, menu coverage, upselling, and restaurant-system connections in one drive-thru service. Its paid, quote-based model is aimed at restaurant operators planning deployments across locations.
Who it suits
It suits quick-service restaurant operators seeking drive-thru automation across locations. Teams needing POS, kitchen, loyalty, or legacy-system connections may also find its integrations relevant.
Plans and prices
Drive-Thru Voice AI
Pricing not listed; book a demo
Read 4 Oct 2026 · omilia.com
On the record
- Activation
- Omilia describes zero-touch restaurant activation that requires no in-store technical resource.omilia.com · read 4 Oct 2026
- Company history
- Omilia’s company page says CEO and co-founder Dimitris Vassos founded the company in 2002.omilia.com · read 4 Oct 2026
- Customer deployment
- Omilia reported in July 2026 that its Taco Bell partnership covered more than 890 U.S. restaurants across 38 states.omilia.com · read 5 Oct 2026
- Deployment
- Deployment proceeds through discovery and design, build and train, pilot and optimize, then rollout and scale across locations.omilia.com · read 5 Oct 2026
- Drive-thru conditions
- The voice AI is designed to handle accents, background noise, and complex order phrasing, and to adapt to guest behavior in real time.omilia.com · read 5 Oct 2026
- Human handoff
- When a guest needs a person, the system transfers the conversation to crew with the order context preserved.omilia.com · read 5 Oct 2026
- Integrations
- The product page lists direct integrations with POS, KDS, HME Nexeo headsets, and DMB systems.omilia.com · read 5 Oct 2026
- Menu coverage
- Omilia states the system supports 100% menu coverage, including regional items, limited-time offers, and modifiers.omilia.com · read 5 Oct 2026
- Order automation
- The product page says it can automate 95%+ of drive-thru orders.omilia.com · read 4 Oct 2026
- Order flow
- Completed orders are sent to the Kitchen Display System and confirmed on-screen before the car moves forward.omilia.com · read 4 Oct 2026
- Order placement
- It sends completed orders to the Kitchen Display System and shows order confirmations on-screen before the car moves forward.omilia.com · read 5 Oct 2026
- Purpose
- Omilia Drive-Thru Voice AI automates restaurant drive-thru ordering with natural, human-like conversations.omilia.com · read 5 Oct 2026
- QSR system connections
- Omilia says it connects to QSR systems such as POS, DMB, menu middleware, and order management via REST APIs, with custom integrations supported for proprietary or legacy POS systems.omilia.com · read 5 Oct 2026
- Security and compliance
- Omilia's platform page lists PCI-DSS, AICPA SOC 2 Type II, ISO/IEC 27001:2013, and UK NCSC CyberEssentials certifications, and EU GDPR, UK GDPR, CCPA, and HIPAA compliance.omilia.com · read 5 Oct 2026
- Speech handling
- The product page says it handles accents, background noise, complex order phrasing, and natural language without rigid menus or scripted prompts.omilia.com · read 4 Oct 2026
- Support
- Omilia links customers to a support portal that directs visitors to a login page.omilia.support.ocp.ai · read 4 Oct 2026
- Target users
- Omilia presents the product for quick-service restaurants seeking drive-thru automation across restaurant locations.omilia.com · read 4 Oct 2026
- Upselling
- Its context-aware upsell prompts adapt to the order, time of day, and promotions; Omilia says they can lift average check size by 3–8%.omilia.com · read 5 Oct 2026
