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Fingermark Eyecue
Hawke’s Bay, New Zealand
What it is
Fingermark Eyecue uses AI and computer vision to help quick-service restaurants monitor operations and spot performance issues across locations. Its central hub provides multi-location dashboards, customizable camera views, and access from web, Android, iOS, and desktop. Teams can set alerts for queue depth or wait times and route them by text, email, or dashboard. Analytics include operational-stage breakdowns, shift trends, cross-location benchmarks, KPIs, and leaderboards. Context Capture shows front- and back-of-house activity around performance drops, and users can tag footage for staff training. Heatmaps and trajectory views map movement through stores and drive-thrus to help identify bottlenecks. Eyecue works with most existing IP cameras or purpose-built packages; its edge server handles continuous recording and AI tasks. Integrations include Adyen, Cog, Hiauto, Ingenico, NCR, Oracle, and PAR. The Qu POS integration connects transaction data with video insights for fraud investigation and drive-thru analysis. Fingermark lists SOC 2 Type II compliance and security measures including encryption and role-based access. Pricing is available on request.
For and against
For
- Dashboards provide views across multiple locations.
- Alerts can be routed by text, email, or dashboard.
- Analytics include shift trends and cross-location benchmarks.
- Works with most existing IP cameras.
- Installation, training, onboarding, and 24/7 support are included.
Against
- Pricing is available only on request.
- Continuous recording and AI tasks rely on an edge server.
The verdict
Eyecue combines camera-based operational monitoring with location-level analytics and alerts. Its fit depends on whether a restaurant group wants this visibility and is prepared to request custom pricing.
Who it suits
Eyecue suits quick-service restaurant teams seeking visibility across locations and tools for operational improvement. It may also suit teams reviewing transactions, video, and staff-training footage.
Plans and prices
Eyecue
Custom pricing; personalized demo and deployment consultation
Read 4 Oct 2026 · fingermark.ai
On the record
- Alerts
- Users can trigger alerts for conditions such as queue depth or wait times and route them by text, email, or dashboard.fingermark.ai · read 4 Oct 2026
- Analytics
- Analytics include stage-by-stage breakdowns, shift trends, cross-location benchmarks, KPIs, and leaderboards.fingermark.ai · read 4 Oct 2026
- Cameras and edge server
- Eyecue works with most existing IP cameras or purpose-built camera packages, and its edge server handles continuous 24/7 recording and AI tasks.fingermark.ai · read 4 Oct 2026
- Cloud and retention
- The cloud platform is accessible from a browser or mobile device and offers secure cloud storage with data-retention settings customized to customer needs.fingermark.ai · read 4 Oct 2026
- Context capture
- Context Capture shows front- and back-of-house activity before, during, and after performance drops, and footage can be tagged for staff training.fingermark.ai · read 4 Oct 2026
- Deployment and support
- Professional installation, training, and onboarding are included, along with a dedicated customer success manager and 24/7 technical support.fingermark.ai · read 4 Oct 2026
- Fleet visibility
- A central hub provides multi-location dashboards, customizable camera views, and mobile and desktop access.fingermark.ai · read 4 Oct 2026
- Heatmaps
- Heatmaps and trajectory views show movement patterns across drive-thrus and stores to help identify bottlenecks.fingermark.ai · read 4 Oct 2026
- Integrations
- The product page lists Adyen, Cog, Hiauto, Ingenico, NCR, Oracle, and PAR among its POS, KDS, business intelligence, and operations integrations.fingermark.ai · read 4 Oct 2026
- Purpose
- Eyecue uses AI and computer vision to monitor QSR operations and reveal performance issues across restaurants.fingermark.ai · read 4 Oct 2026
- Qu POS integration
- Fingermark says its Qu POS integration connects transaction data with video-based operational insights for fraud investigation and drive-thru performance analysis.fingermark.ai · read 4 Oct 2026
- Security
- The product page states Eyecue is SOC 2 Type II compliant and describes end-to-end encryption, role-based access, continuous network monitoring, and independent penetration testing.fingermark.ai · read 4 Oct 2026
- Target users
- Fingermark describes Eyecue as built for continuous improvement in quick-service restaurants.fingermark.ai · read 4 Oct 2026
