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Konnect Insights Social Listening
Konnect Insights Social Listening · Mumbai, India · founded 2016
What it is
Konnect Insights Social Listening monitors brand, product, and competitor conversations across social networks, news, forums, and reviews. It covers more than 50 sources and 190+ languages, including Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads, and Reddit. The platform also monitors Google, Play Store, App Store, and 15+ review platforms. Dashboards show share of voice, sentiment, classification, media type, and dedicated X and Instagram reports. Konnect AI+ adds per-chart insights, period comparisons, multilingual sentiment and classification, plus anomaly and crisis detection. Real-time spike alerts, 24/7 monitoring, and routing to teams or ticket queues support response work. Users can reply to mentions, create support tickets, assign agents, and publish responses. Data comes through official APIs, proprietary crawlers, and native integrations; historical availability varies. Pricing starts at $39/user/mo billed annually. There is no free plan or self-serve trial, but prospects can request a live demo using their brand and use case. Onboarding and training are included.
For and against
For
- Covers 50+ sources and 190+ languages
- Real-time spike and crisis alerts
- Monitors major social and review platforms
- Ticketing and response actions included
- Onboarding and training included
Against
- No free plan
- No self-serve free trial
- Starting price is $39/user/mo annually
- Historical data varies by platform
The verdict
Konnect Insights Social Listening links broad monitoring with sentiment, alerts, and action workflows. Its paid enterprise orientation and lack of self-serve trial make a live demonstration important for evaluation.
Who it suits
It is presented for enterprise brands and for brand managers, PR and communications leads, marketing heads, and CX heads. Teams needing multilingual monitoring, alerts, review tracking, and workflow actions may find it suitable.
Plans and prices
Starter
Social listening and workflow automation unlocked in Professional
Read 7 Oct 2026 · konnectinsights.com
Professional
CRM, contact centre and marketing integrations; KRC and Agent Empower unlocked in Advanced
Read 7 Oct 2026 · konnectinsights.com
Advanced
Front Office OS and cross-system orchestration unlocked in Enterprise
Read 7 Oct 2026 · konnectinsights.com
Enterprise
Scoped to your front office; custom implementations
Read 7 Oct 2026 · konnectinsights.com
On the record
- Act on findings
- Users can respond to mentions, create support tickets, assign agents and publish responses within the platform.konnectinsights.com · read 7 Oct 2026
- AI
- Konnect AI+ provides per-chart insights, anomaly and crisis detection, period comparisons and multilingual sentiment and classification.konnectinsights.com · read 7 Oct 2026
- Alert channels
- ticketingkonnectinsights.com · read 22 Sep 2026
- Analysis
- Dashboards include share of voice, sentiment, classification, media type, X and Instagram reports.konnectinsights.com · read 7 Oct 2026
- Audience
- The product page presents Social Listening for enterprise brands and names brand managers, PR and communications leads, marketing heads and CX heads as users.konnectinsights.com · read 7 Oct 2026
- Coverage
- The product says it covers 50+ sources and 190+ languages, including Instagram, X, Facebook, LinkedIn, YouTube, Pinterest, Threads and Reddit.konnectinsights.com · read 7 Oct 2026
- Crisis alerts
- It offers real-time spike alerts, anomaly detection, 24/7 monitoring and alert routing to teams or ticket queues.konnectinsights.com · read 7 Oct 2026
- Data collection
- Konnect says it collects data through official APIs, proprietary crawlers and native integrations; historical data availability depends on the use case and platforms.konnectinsights.com · read 7 Oct 2026
- Integrations
- Pricing says Professional includes CRM, contact centre and marketing integrations, and the platform also provides an app marketplace and API.konnectinsights.com · read 7 Oct 2026
- News monitoring
- Yeskonnectinsights.com · read 22 Sep 2026
- Purpose
- Social Listening monitors brand, product and competitor conversations across social networks, news, forums and reviews.konnectinsights.com · read 7 Oct 2026
- Reviews and UGC
- The product says it monitors Google, Play Store, App Store and 15+ review platforms and can surface user-generated content.konnectinsights.com · read 7 Oct 2026
- Security and compliance
- The company lists GDPR, SOC 2 and ISO 27001:2022 compliance and says RFP security documentation is available on request.konnectinsights.com · read 7 Oct 2026
- Sentiment analysis
- Yeskonnectinsights.com · read 22 Sep 2026
- Social network coverage
- Instagram,X,Facebook,LinkedIn,YouTube,Pinterest,Threads,Reddit,TikTokkonnectinsights.com · read 22 Sep 2026
- Support and onboarding
- Every plan includes onboarding and training, and the contact page routes enquiries to sales, partnerships or customer success as appropriate.konnectinsights.com · read 7 Oct 2026
- Trial and demo
- The product FAQ says there is no self-serve free trial and offers a live demo using the prospect's brand, competitors and use case.konnectinsights.com · read 7 Oct 2026
- Web monitoring
- Yeskonnectinsights.com · read 22 Sep 2026
