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IR Prognosis
What it is
IR Prognosis, through its IR Collaborate offering, provides real-time intelligence for unified communications and contact center environments. Teams can monitor call quality and performance, identify where quality deteriorates, and respond. The product supports cloud, on-premises, and hybrid deployments and connects with Microsoft Teams, Cisco, Avaya, and Oracle platforms. Monitoring includes MOS scoring, jitter tracking, packet-loss tracking, synthetic call tests, and SIP trunk monitoring. Prognosis combines cloud, server, and edge capabilities for collecting and analyzing data. Iris, an embedded AI assistant, surfaces insights, accelerates analysis, and guides users toward actions. IR positions the product for enterprise IT teams, service providers, and contact center operations responsible for communications reliability. Its listed platform is self-hosted. IR says an NCC Group assessment found the default configuration met GDPR requirements, while bespoke configurations should be reviewed. IR Collaborate pricing is by quote, with sales contact or demo requests offered.
For and against
For
- Tracks MOS, jitter, and packet loss
- Runs synthetic call tests and SIP monitoring
- Supports cloud, on-premises, and hybrid environments
- Connects with major UC and contact-center platforms
- Includes an AI assistant for analysis guidance
Against
- Pricing is available by quote
- Listed platform is self-hosted
- Bespoke configurations require GDPR review
The verdict
IR Collaborate focuses on diagnosing communications quality across varied deployment models and enterprise platforms. Its monitoring depth and self-hosted approach should be weighed alongside quote-based pricing and configuration reviews.
Who it suits
IR Collaborate suits enterprise IT teams, service providers, and contact-center operations responsible for communications performance. It fits environments using cloud, on-premises, or hybrid communications systems.
Plans and prices
IR Collaborate
Pricing by quote; contact IR for a demo
Read 7 Oct 2026 · ir.com
On the record
- AI assistant
- Iris is an AI-powered assistant embedded in Prognosis that surfaces insights, accelerates analysis, and guides users toward actions.ir.com · read 7 Oct 2026
- Integrations
- The product connects with enterprise UC and contact center platforms including Microsoft Teams, Cisco, Avaya, and Oracle.ir.com · read 7 Oct 2026
- Intended users
- IR Collaborate is designed for enterprise IT teams, service providers, and contact center operations responsible for communications performance.ir.com · read 7 Oct 2026
- Platform
- Prognosis combines cloud, server, and edge capabilities for data collection and analysis.ir.com · read 7 Oct 2026
- Privacy
- IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements, while bespoke configurations should be reviewed.ir.com · read 7 Oct 2026
- Purpose
- IR Collaborate provides real-time intelligence across unified communications and contact center environments to help teams maintain performance, visibility, and reliability.ir.com · read 7 Oct 2026
- Support
- IR provides customer support and directs prospective customers to contact sales or request a demo from the product page.ir.com · read 7 Oct 2026
- Supported environments
- IR Collaborate supports cloud, on-premises, and hybrid communications environments.ir.com · read 7 Oct 2026
- Troubleshooting
- The product provides real-time visibility into call quality and performance so teams can identify where quality degrades and take action.ir.com · read 7 Oct 2026
