InterAction+

InterAction+ is a customer relationship management system for law firms, bringing client information, relationship insights, and business opportunities together. Its dashboard and relationship scoring help firms view and assess connections, while Key Client Radar centralizes client intelligence. For business development, it supports identifying new and cross-selling opportunities and reporting on relationship activity and initiatives. The system can capture emails, calendar invitations, client interactions, meeting activity, and marketing engagement automatically. Users can access client data and relationship insights within Outlook, Excel, and Word; other listed integrations include Cirrom, Eventogy, Emburse, Fellsoft, Index, iQlink, and Litera Concep. It is available on the web, Android, and iOS, with full cloud and hybrid cloud/on-premise hosting options. Current subscribers have access to the iOS and Android mobile app. LexisNexis says data is encrypted at rest and in transit using AES-256, with measures intended to support GDPR, HIPAA, and CCPA compliance. Pricing is on request.

InterAction+ combines client relationship tools, activity capture, and business development support for law firms. Prospective customers need to request pricing or a demo to learn the cost.

InterAction+ is aimed at law firms of all sizes that want to organize client intelligence and business development activity. It may suit firms seeking relationship tools alongside Outlook, Excel, and Word access.

InterAction+ is a relationship-focused CRM built for law firms that want client intelligence and business-development activity in one place. It is best suited to firms coordinating client relationships across teams; its broad activity capture and hosting choices are useful strengths, while custom pricing makes budget comparisons harder.

Overview

InterAction+ centralizes client data, relationship insights, and business opportunities. Its at-a-glance dashboard, relationship scoring, and Key Client Radar give firms ways to review client intelligence and identify new or cross-selling opportunities. Reporting on relationship activities and business-development initiatives helps teams track that work. The product supports opportunity identification, but it has no lead pipeline, so firms that need to manage leads through defined stages should look elsewhere.

Key features

Relationship insight and activity capture

InterAction+ can automatically capture emails, calendar invitations, client interactions, meeting activity, and marketing engagement. That range can reduce dependence on users manually recording every touchpoint and gives teams a more centralized view of client activity. Firms should weigh that breadth against their own workflow needs: the product's stated focus is relationship intelligence and business development, not lead-stage management.

Integrations and deployment

Integration with Outlook, Excel, and Word lets users access client data and relationship insights within familiar Microsoft tools. The maker also names Cirrom, Eventogy, Emburse, Fellsoft, Index, iQlink, and Litera Concep among its integrations and partners. Full cloud and hybrid cloud/on-premise hosting provide options for firms with different deployment preferences.

Security and support

InterAction+ states that it encrypts data at rest and in transit using AES-256, with security measures designed to support GDPR, HIPAA, and CCPA compliance. Subscription support includes expert advising, product updates, industry content, and support; planning, implementation, and education assistance are also offered. These provisions may suit firms seeking guidance through adoption as well as ongoing product support.

Pricing

InterAction+ is paid software with custom pricing. The maker directs prospective customers to request a demo or quote, so firms must contact LexisNexis to assess cost. The subscription includes mobile app access for current customers, but no published seat count, usage quota, or trial term is provided. That makes a direct cost comparison difficult before a sales conversation.

Platforms

InterAction+ is available on Android, iOS, self-hosted, and web platforms. Its mobile app is available for iOS and Android, with access included for current subscribers. Combined with cloud and hybrid cloud/on-premise hosting, this gives firms both mobile access and a choice of deployment approach.

Who it's for

InterAction+ is designed for law firms of all sizes, particularly those that want centralized client intelligence, relationship scoring, automatic activity capture, and business-development reporting. It is a weaker fit for teams whose core need is lead pipeline management or for buyers who need a public price to evaluate a shortlist before contacting a vendor.

Pros and cons

• Pros: Relationship scoring, Key Client Radar, and centralized client data support a shared view of client relationships and opportunities.
• Pros: Automatic capture covers email, calendar, client, meeting, and marketing activity, reducing reliance on manual logging.
• Pros: Microsoft integrations and cloud or hybrid cloud/on-premise hosting give firms multiple ways to fit the CRM into their environment.
• Pros: Current subscribers receive access to the iOS and Android mobile app.
• Cons: There is no lead pipeline, limiting its fit for teams that need to track leads through stages.
• Cons: Custom pricing requires a demo or quote before buyers can judge affordability.

Alternatives

For a law-firm-focused CRM, compare Legal CRM Software; for account planning tools, see Account Planning Software.

Visioner is a freemium option on Android, iOS, and web, with a Basic plan at $12 a month that includes 10 accounts and 100 archived emails per month. It may suit buyers looking for a lower-commitment starting point with a stated monthly price.

Prolifiq CRUSH is a paid Android, iOS, and web option with a trial and a Crush plan starting at $54 a year, billed per user per month annually for 1–10 users. Consider it when per-user account planning and a trial are a better fit.

Kandir offers a free plan for web, with additional plans requiring an upgrade; its Individual plan is $10 a month per account plan, with a five-plan minimum. It may fit web-only buyers who want a free entry point or a stated monthly rate.

Centralize has a free plan and trial on web and as an extension, including five Standard accounts, automatic org charts and account maps, and LinkedIn warm-connection sync. It is worth considering for teams that want those account-mapping functions in a free starting tier.

Distribute Strategic Account Plan is a completely free web-based generator that asks for an email to send a copy and product updates. Choose it for a no-cost strategic account plan generator.

Magnus Live Account Planning (Signals) is a paid web-based alternative.

Altify is a paid annual subscription for API and web, with quote-based pricing that depends on selected solutions, user count, and whether Revenue Services are included. It may suit buyers seeking those solutions and prepared to request a quote.

Backstory Account Strategy & Execution is a paid option for API, extension, and web with custom pricing.

Verdict

InterAction+ is a strong candidate for law firms that want relationship intelligence, broad automatic activity capture, and business-development reporting under one CRM, with cloud and hybrid deployment choices. Its missing lead pipeline and quote-only pricing are the clearest reasons to look elsewhere: teams that need staged lead management or upfront cost comparisons should shortlist alternatives.