HqO
What it is
HqO’s REX Platform is software for commercial real estate portfolios, helping operators assess and manage experiences across physical properties. Experience Manager provides a central console for end-user experiences and workflows. HqO Intelligence analyzes sentiment and engagement, including trends, gaps between expectations and experience, and competitive insights. The platform is organized into Intelligence, Operations, Leasing, Experience, Tenant, and Vendor suites. These cover portfolio queries and alerts, building systems, leasing workflows, tenant events and services, and vendor selection and onboarding. HqO Marketplace connects customers with service and amenity partners. Listed partner integrations include Yardi Bluepoint, Building Engines Prism, Envoy, Google Maps, Mindbody, StripeConnect, and Outlook Calendar. Tenants use iOS and Android apps and register with a work email or their organization’s SSO. Programmatic API and SDK integrations require an Enterprise Development engagement and feasibility assessment. HqO states it is ISO 27001:2022 certified and offers a SOC 2 Type II report upon request. Pricing is on request.
For and against
For
- Central console manages experiences across properties.
- Analytics cover sentiment, engagement, and experience trends.
- Marketplace connects customers with service and amenity partners.
- Tenant apps are available on iOS and Android.
- ISO 27001:2022 certified; SOC 2 Type II report on request.
Against
- Pricing is on request.
- API and SDK integrations require an Enterprise Development engagement.
- API and SDK work requires a feasibility assessment.
The verdict
HqO brings property experience management, analytics, and several real estate workflows into one platform. Prospective customers should note that pricing and custom integration work require follow-up with the company.
Who it suits
HqO is aimed at experience-driven commercial real estate portfolios, including their operators and occupiers. Its suites address property operations, leasing, tenant experience, and vendor workflows.
On the record
- API availability limit
- HqO says programmatic API and SDK integrations require an Enterprise Development engagement and feasibility assessment.helphub.hqo.com · read 4 Oct 2026
- Company history
- HqO says Chase Garbarino, Kevin McCarthy, Greg Gomer, and Jared Stenquist founded the company in 2018.hqo.com · read 5 Oct 2026
- Company reach
- HqO’s About page reports more than 185 customers, operations in 32 countries, and more than 400 million square feet.hqo.com · read 5 Oct 2026
- Compliance
- HqO says its solution complies with applicable data protection requirements such as GDPR, CCPA, and PIPEDA.hqo.com · read 4 Oct 2026
- Custom integrations
- HqO supports programmatic integrations through APIs and SDKs via an Enterprise Development engagement that requires a feasibility assessment.helphub.hqo.com · read 4 Oct 2026
- Experience
- The Experience Suite supports tenant events, check-in, paid entry, waitlists, branded content, notifications, announcements, and RSVP tracking.hqo.com · read 5 Oct 2026
- Experience analytics
- HqO Intelligence provides sentiment and engagement analytics on workplace experiences, including trends, expectations gaps, and competitive insights.hqo.com · read 4 Oct 2026
- Integration limits
- HqO says SAML link-out integrations typically take 2 to 4 weeks to set up and require a setup and maintenance fee.helphub.hqo.com · read 4 Oct 2026
- Integration requirements
- Programmatic API and SDK integrations require an Enterprise Development engagement and a feasibility assessment.helphub.hqo.com · read 5 Oct 2026
- Integrations
- HqO’s partner integrations page lists options including Angus Systems, Building Engines Prism, Envoy, MappedIn, Planon, and StripeConnect; it directs customers to their Customer Success Manager to learn more or add partners.helphub.hqo.com · read 5 Oct 2026
- Intelligence
- The Intelligence Suite includes natural-language portfolio queries, predictive alerts, AI-generated recommendations, analytics dashboards, and portfolio comparisons.hqo.com · read 5 Oct 2026
- Intended audience
- HqO describes its platform as serving experience-driven commercial real estate portfolios and their property operators and occupiers.hqo.com · read 4 Oct 2026
- Leasing
- The Leasing Suite offers digital property storefronts, tour scheduling, lead capture, CRM pipeline integration, and lease workflows with embedded contract tools.hqo.com · read 5 Oct 2026
- Marketplace
- HqO Marketplace gives customers access to a growing directory of services and amenity partners, with integrations for real estate experiences.hqo.com · read 4 Oct 2026
- Mobile app
- Tenants can access HqO through apps available on iOS and Android, and first-time users register with a work email or their organization’s SSO.help.hqo.com · read 5 Oct 2026
- Mobile platforms
- HqO says tenants access the app on iOS and Android through the Apple App Store and Google Play Store.help.hqo.com · read 4 Oct 2026
- Operations
- The Operations Suite unifies building systems including HVAC, lighting, metering, vertical transport, and access control, with support for BACnet, Modbus, MQTT, and open API onboarding.hqo.com · read 5 Oct 2026
- Partner integrations
- HqO lists partner integrations including Yardi Bluepoint, Building Engines Prism, Envoy, Density, Google Maps, Mindbody, StripeConnect, and Outlook Calendar.helphub.hqo.com · read 4 Oct 2026
