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On the recordRead 11 Oct 202612 facts
HieCOR Review Requests
Plans and prices
HieCOR Review Requests
Priced on request
Included in HieCOR service platform · Message volume and configured review workflows factor into overall platform pricing
Read 11 Oct 2026 · hiecor.com
On the record
- AI timing
- Morgan AI analyzes historical responses by job type, customer segment, time, and day to optimize when requests are sent.hiecor.com · read 11 Oct 2026
- Automatic triggers
- A closed service ticket, confirmed delivery, or completed installation can trigger the review workflow without manual action.hiecor.com · read 11 Oct 2026
- Company background
- HieCOR says it was founded by operators with experience in furniture stores, appliance dealers, and home furnishing showrooms; its about page does not state a founding year or headquarters.hiecor.com · read 11 Oct 2026
- Customer qualification
- Before sending, HieCOR checks for unresolved tickets, open disputes, complaint history, and partial payments, and excludes those customers.hiecor.com · read 11 Oct 2026
- Implementation
- HieCOR says its US-based implementation team configures triggers, qualification rules, platform links, SMS templates, reply routing, and reporting, with most businesses live within 45 days.hiecor.com · read 11 Oct 2026
- Notable pricing limit
- Pricing depends in part on message volume and the number of configured review workflows, and is discussed during a demo.hiecor.com · read 11 Oct 2026
- Performance tracking
- HieCOR tracks requests sent, opened, clicked, and converted by technician, job type, and customer segment.hiecor.com · read 11 Oct 2026
- Personalization
- SMS messages can include the customer's name, technician's name, and completed job type.hiecor.com · read 11 Oct 2026
- Purpose
- Automates review requests for field service businesses using completed job data.hiecor.com · read 11 Oct 2026
- Reply handling
- Replies arrive in HieCOR's two-way inbox with job context, and Taylor AI flags complaint-adjacent replies for service manager review.hiecor.com · read 11 Oct 2026
- Request channels
- Review requests can be sent by SMS with a direct link to Google, Yelp, or another preferred platform; email is available for customers without SMS opt-in.hiecor.com · read 11 Oct 2026
- Target users
- The product is described for service businesses including appliance repair, HVAC, plumbing, electrical, garage door, equipment service, and home services.hiecor.com · read 11 Oct 2026
