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Retail Pro
Retail Pro · Folsom, California, USA
What it is
Retail Pro Prism is customizable retail management software for point of sale, inventory, customer records, and store operations across channels and regions. Its POS handles sales, returns, and customer orders in one transaction. Inventory tools cover stock and price lookup, replenishment, purchasing, receiving, transfers, and vendor management. Prism supports multiple locations and can continue processing transactions during network outages using local transaction data, then synchronize when connectivity returns. Customer records can include demographics and purchase history, with security levels controlling employee access to personally identifiable information. The system supports Android, iOS, web, Windows, and API access, plus third-party hardware. Retail Pro offers an API, AppMarket integrations, and an SAP link. Oracle and MySQL databases are supported. Tokenized EFT is designed to keep sensitive payment details out of Prism. Initial-user pricing is priced on request, and each additional user is priced on request, with a minimum 24-month initial subscription term.
For and against
For
- Handles sales, returns, and orders in one transaction
- Supports multi-location inventory operations
- Continues transactions during network downtime
- Available on Android, iOS, web, and Windows
- Includes API and AppMarket integration options
Against
- No free plan is listed
- Initial subscription term is at least 24 months
- License fees exclude installation and training
- Pricing is per contact
The verdict
Retail Pro Prism covers core retail operations with offline processing, multi-location support, and extensibility through APIs and plugins. Its subscription commitment and separate service fees should be considered when planning deployment.
Who it suits
Retail Pro Prism suits retailers operating multiple locations or channels that need POS, inventory, customer, and reporting tools. It also fits stores requiring offline transactions and employee permissions.
Plans and prices
Retail Pro Prism — each additional user per location
Per additional user per location · Price excludes installation, training, and other service fees
Read 7 Oct 2026 · retailpro.com
Retail Pro Prism — initial user per location
Per initial user per location · Price excludes installation, training, and other service fees
Read 7 Oct 2026 · retailpro.com
On the record
- Company history
- Retail Pro International says it has innovated retail software solutions for over 35 years.retailpro.com · read 7 Oct 2026
- Customer management
- Retailers can capture customer demographics and purchase history and use customer security levels to control employee access to personally identifiable information.retailpro.com · read 7 Oct 2026
- Database
- Prism supports Oracle or MySQL databases.my.retailpro.com · read 7 Oct 2026
- Employee permissions
- Yesretailpro.com · read 25 Sep 2026
- Hardware support
- third_partyretailpro.com · read 25 Sep 2026
- Integrations
- Retail Pro offers an API and an AppMarket for plugins and integrations, and its SAP link connects POS and retail management processes with SAP.retailpro.com · read 7 Oct 2026
- Inventory
- Inventory features include stock and price lookup, automated replenishment, purchasing, receiving, transfers, and vendor management.retailpro.com · read 7 Oct 2026
- Inventory management
- Yesretailpro.com · read 25 Sep 2026
- Multi-location support
- Yesretailpro.com · read 25 Sep 2026
- Offline mode
- Yesretailpro.com · read 25 Sep 2026
- Offline operation
- Prism can continue processing transactions using a local copy of transaction data during network downtime and synchronize transactions after connectivity returns.retailpro.com · read 7 Oct 2026
- Password security
- The Prism documentation says employee passwords are salted and hashed using SHA-256.my.retailpro.com · read 7 Oct 2026
- Payment security
- Tokenized EFT support is designed so sensitive customer payment details are not touched or stored in Prism, and the maker says this aids PCI compliance.retailpro.com · read 7 Oct 2026
- Point of sale
- The POS supports sales, returns, and customer orders within a single transaction.retailpro.com · read 7 Oct 2026
- Product
- Retail Pro Prism is customizable retail management software for point of sale, inventory, customer, and store operations across channels and regions.my.retailpro.com · read 7 Oct 2026
- Sales reporting
- Yesretailpro.com · read 25 Sep 2026
- Service fees
- The listed license fees exclude installation, training, and other service fees.retailpro.com · read 7 Oct 2026
- Support and training
- Software Assurance includes continuous software updates, a free lab system, self-paced training, product documentation, and support through the Retail Pro partner network.retailpro.com · read 7 Oct 2026
