Helo.ai
The contact page lists a Mumbai location at VivaPlex, C7, Street 22, MIDC, Andheri East, Mumbai 400093.
What it is
Helo.ai is a business messaging and customer engagement platform available through the web and API. Its channels include SMS, WhatsApp, RCS, voice, email, and chatbots, with automated campaigns across SMS, WhatsApp, RCS, and email. RCS messages can include verified sender IDs, images, video, buttons, and carousels. Shortify creates branded, trackable short URLs with real-time insights. Helo Convo is a no-code AI agent for WhatsApp, websites, and apps; the company says it can be set up from a prompt in five minutes. Agents can handle voice notes, reply in customers’ languages, connect to integrations, and pass conversations to human agents. Helo Verify supports verification through SMS, email, or WhatsApp and includes SIM binding. The platform also offers API and low-code connections, including CRM and ERP integrations. Helo.ai says it uses encryption at rest and in transit, role-based access, periodic audits, and disaster recovery measures. Data is stored and processed in India unless otherwise agreed. Pricing is available on request; WhatsApp is billed at Meta rates at cost, with no numerical prices listed.
For and against
For
- Supports SMS, WhatsApp, RCS, voice, email, and chatbots.
- RCS can include buttons, carousels, images, and videos.
- AI agents can hand conversations to human agents.
- Offers CRM and ERP integration services.
- 24/7 customer support by email and phone.
Against
- Pricing is available on request, not published.
- Data is stored in India unless otherwise agreed.
- Does not claim formal GDPR or CCPA certification.
The verdict
Helo.ai brings multiple messaging channels, campaigns, AI agents, and verification into one business platform. Businesses should clarify custom fees and data-location terms before choosing it.
Who it suits
Helo.ai is aimed at businesses using messaging for customer engagement, including banking, insurance, utilities, retail, and e-commerce. Its range of channels and integration options may suit companies seeking campaigns, chatbots, or verification across multiple touchpoints.
Plans and prices
Custom enterprise plan
Fees specified in a service order, proposal, or master service agreement
Read 4 Oct 2026 · helo.ai
On the record
- AI chatbots
- The platform offers no-code chatbots to automate customer interactions across WhatsApp, SMS, web, and other channels.helo.ai · read 4 Oct 2026
- Broadcasts
- Its broadcast product sends automated campaigns across SMS, WhatsApp, RCS, and email.helo.ai · read 3 Oct 2026
- Campaigns
- Businesses can run automated campaigns across SMS, WhatsApp, RCS, and email.helo.ai · read 4 Oct 2026
- Channels
- The platform lists SMS, WhatsApp, RCS, voice, email, and chatbots among its communication channels and products.helo.ai · read 3 Oct 2026
- Commercial terms
- Helo Convo’s page describes one platform fee and says WhatsApp is billed at Meta rates at cost, but provides no numerical prices.helo.ai · read 3 Oct 2026
- Company
- Helo.ai is operated by VivaConnect Private Limited; its about page says the company was founded in 2001 and identifies Vikram Raichura as Founder and MD.helo.ai · read 3 Oct 2026
- Company history
- The company history page says the company was founded in 2001 and identifies Helo.ai as a product of VivaConnect Private Limited.helo.ai · read 4 Oct 2026
- Compliance
- The security overview says Helo aligns its security framework with ISO/IEC 27001, stores and processes data in India unless otherwise agreed, and does not currently claim formal GDPR or CCPA certification.helo.ai · read 3 Oct 2026
- Compliance limitation
- Helo.ai says it does not currently claim formal GDPR or CCPA certification.helo.ai · read 4 Oct 2026
- Data location
- Helo.ai says data is stored and processed in India unless the client explicitly agrees otherwise.helo.ai · read 4 Oct 2026
- Helo Convo
- Helo Convo is a no-code AI agent for WhatsApp, web, and apps that the company says can be configured from a prompt in five minutes.helo.ai · read 3 Oct 2026
- Helo Convo capabilities
- The product page says agents can handle voice notes, respond in customers’ languages, connect to integrations, and hand conversations to human agents.helo.ai · read 3 Oct 2026
- Integrations
- Helo.ai offers APIs, low-code integration, omnichannel communication, CRM and ERP integration, CDP capabilities, and dedicated integration support.helo.ai · read 4 Oct 2026
- Product
- Helo.ai is a communications platform for businesses that supports messaging and automation across channels including WhatsApp, RCS, SMS, email, and voice.helo.ai · read 4 Oct 2026
- RCS
- RCS messages can include verified sender IDs, rich media, buttons, carousels, images, and videos.helo.ai · read 4 Oct 2026
- Security
- The security overview describes TLS 1.2 or higher, AES-256 or equivalent encryption, role-based access controls, audit logging, and daily encrypted backups.helo.ai · read 4 Oct 2026
- Short links
- Shortify creates branded, trackable short URLs with real-time insights.helo.ai · read 3 Oct 2026
- Support
- The contact page lists [email protected] for support inquiries.helo.ai · read 4 Oct 2026
