Gemini
What it is
Gemini is Countersoft's enterprise task and issue-tracking software for help desk and IT support, project management, software development, and integrated testing. It offers reusable bug filters, cross-project search, dependency management, scheduling, and customizable workflows. Agile boards support Scrum and Kanban, lane and card limits, color coding, dual axes, and dynamic rows. Testing and release tools include test-plan management, road maps, change logs, and Scrum burndown charts. Integrations listed include Visual Studio, Outlook, Slack, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial. A REST API, webhooks, and an apps framework support integration, while Breeze converts inbound email into tickets. Cloud and self-hosted deployment are available. Cloud costs $10 a month per user; self-hosting costs $850 once for 10 users. Hosted authentication supports Forms credentials, not Windows Authentication or Active Directory.
For and against
For
- Broad issue and project management tools
- Scrum and Kanban planning
- REST API and webhooks
- Cloud or self-hosted deployment
- Optional two-factor authentication
Against
- No free plan
- Cloud lacks Windows Authentication and Active Directory
- Self-hosting requires Windows Server and SQL Server
- Self-host plan has an upfront cost
The verdict
Gemini covers tracking, planning, testing, support, and integration in one product. Deployment and authentication constraints should be checked against the organization’s infrastructure before selection.
Who it suits
It suits organizations ranging from startups and SMEs to large enterprises, government, education, nonprofits, and charities. Teams needing issue tracking, agile planning, testing, and integrations can consider it.
Plans and prices
Cloud
Unlimited projects and content · Complete product support · Self-host migration option
Read 3 Oct 2026 · countersoft.com
Self-host
Unlimited projects and content · Complete product support · Complete data security and privacy
Read 3 Oct 2026 · countersoft.com
On the record
- Agile planning
- Its agile board supports Scrum, Kanban, lane and card limits, color coding, dual axes, and dynamic rows.countersoft.com · read 3 Oct 2026
- API and automation
- Gemini offers a REST API for importing and exporting data, supports webhooks, and includes an apps framework.docs.countersoft.com · read 3 Oct 2026
- Cloud authentication limit
- The hosted environment supports Forms username/password authentication; Windows Authentication and Active Directory are not available there.docs.countersoft.com · read 3 Oct 2026
- Cloud hosting
- Countersoft states that its hosted servers are co-located in the UK and cloud database access is through the Gemini UI or REST API.docs.countersoft.com · read 3 Oct 2026
- Company history
- Countersoft says it has provided project, issue, and ticketing solutions since 2003 to customers in over 75 countries.countersoft.com · read 3 Oct 2026
- Email ticketing
- The Breeze app supports converting inbound email into tickets and configuring email responses.docs.countersoft.com · read 3 Oct 2026
- Integrations
- The documentation lists integrations and connectors for Visual Studio, Outlook, Slack, source control systems, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial.docs.countersoft.com · read 3 Oct 2026
- Intended customers
- Countersoft says its products are used by startups, SMEs, Fortune 2000 enterprises, government departments, educational bodies, nonprofits, and charities.countersoft.com · read 3 Oct 2026
- Issue tracking
- Gemini provides reusable bug filters, cross-project search, dependency management, work scheduling, and customizable workflows.countersoft.com · read 3 Oct 2026
- Product
- Gemini tracks tasks across an enterprise and supports help desk and IT support, project management, software development, and integrated testing.gemini.countersoft.com · read 3 Oct 2026
- Security
- Gemini 7.4 and later supports optional two-factor authentication through standard authenticator apps, and stores users’ encrypted authentication details.docs.countersoft.com · read 3 Oct 2026
- Self-host requirements
- The current documented minimums include Windows Server 2019 or above, SQL Server 2019 or above, and TLS 1.2 or above for Gemini 7.6.0 and later.docs.countersoft.com · read 3 Oct 2026
- Support
- The maker advertises complete product support with both Cloud and Self-host plans, and says it helps with installation and configuration for team trials.countersoft.com · read 3 Oct 2026
- Testing and releases
- Gemini provides test plan management, generated road maps and change logs, and Scrum burndown charts.countersoft.com · read 3 Oct 2026
