Forms & Workflow (OpenForms)

Plans and prices

Every plan, in full

On the record

Accessibility

The subscription sheet lists accessibility-compliant forms to WCAG 2.1 AA, and the product page says services are updated with ADA/WCAG standards.granicus.com · read 8 Oct 2026

API

The Forms & Workflow API can connect external systems and support tasks such as retrieving responses, downloading response PDFs, deleting responses, and listing published forms.help.openforms.com · read 8 Oct 2026

Audience

Granicus describes Forms & Workflow as a product for governments, including cities and counties, and says it is trusted by over 170 government agencies worldwide.granicus.com · read 8 Oct 2026

Conditional forms

Forms can be built as step-by-step experiences that adjust based on respondents’ answers.granicus.com · read 8 Oct 2026

Data hosting

Form data is stored in the cloud; data from Australia, New Zealand, and other Asia-Pacific countries is stored in Australia, while data from other countries is stored in the USA.help.openforms.com · read 8 Oct 2026

Documents

The product can dynamically generate official records and other documents after submission and send them to designated recipients.granicus.com · read 8 Oct 2026

Form building

Non-technical subject matter experts can use a drag-and-drop interface to create online forms and digital services.granicus.com · read 8 Oct 2026

Integrations

Available connectors include Azure AD, Esri ArcGIS, Google Analytics, Google Maps, SharePoint, govDelivery, and region-dependent payment gateways.help.openforms.com · read 8 Oct 2026

Payment security

Granicus says it recognizes its PCI DSS obligations for payment data it may transmit, store, or process, and customers can request its Attestation of Compliance.help.openforms.com · read 8 Oct 2026

Privacy limitation

The help center says the product is not fully compliant with state or federal laws concerning collection or storage of personally identifiable information.help.openforms.com · read 8 Oct 2026

Purpose

The product helps governments turn paper and PDF forms and resident requests into online services and digitized workflows.granicus.com · read 8 Oct 2026

SharePoint limit

SharePoint exports run at regular intervals rather than in real time, and supported SharePoint list columns are required for export.help.openforms.com · read 8 Oct 2026

Workflow

Submitted forms can move through multiple process stages with automatic or decision-based transitions.granicus.com · read 8 Oct 2026

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