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Fluid Topics
Fluid Topics · Lyon, France · founded 1999
What it is
Fluid Topics is a paid Product Knowledge Platform that gathers and synchronizes information from multiple sources, then delivers it through portals, chatbots, AI agents, and in-product help. Its search combines keyword and semantic matching, can personalize results using user context, and indexes content in real time. Organizations can provide a customizable documentation portal for mobile and desktop, with access controls and offline mode.
The platform provides infrastructure for generative AI and retrieval-augmented generation, including a knowledge layer and an MCP server for connecting AI agents to product information. It states support for more than 100 content sources and formats, including DITA, Markdown, Word, PDF, OpenAPI, SharePoint, Confluence, Salesforce, Zendesk, and GitHub. APIs support custom integrations and workflow automation. Portal Designer allows portal customization without technical skills. Fluid Topics says it has ISO 27001:2022 certification and encrypts communications with AES-256 and TLS 1.3, or TLS 1.2 for older devices. Pricing is available on request. The company was founded in 1999 and is headquartered in Lyon, France.
For and against
For
- Search combines keyword and semantic matching
- Documentation portal supports access controls and offline mode
- States support for more than 100 sources and formats
- APIs support custom integrations and workflow automation
- Portal Designer requires no technical skills
Against
- Pricing is available only on request
- Custom connector development may require technical skills
- Support access to settings, documentation, and analytics may depend on approval
The verdict
Fluid Topics combines content aggregation, search, documentation delivery, and infrastructure for AI applications. Organizations should ask about pricing and consider how its support-access arrangements fit their requirements.
Who it suits
Fluid Topics suits organizations that need to centralize product information and deliver it through documentation, support, or AI channels. Its described customer sectors include enterprise software, medical devices, high tech, and manufacturing.
On the record
- AI
- Fluid Topics provides infrastructure for generative AI and RAG, including a knowledge layer and an MCP server for connecting AI agents to product knowledge.fluidtopics.com · read 7 Oct 2026
- AI data controls
- The company says embeddings and its vector database run internally, and RAG tools enforce users’ content access rights.fluidtopics.com · read 7 Oct 2026
- AI model choice
- Customers can select their preferred LLM and are directed to check that provider’s privacy policy for security details.fluidtopics.com · read 8 Oct 2026
- AI privacy
- Fluid Topics says it runs embeddings computations and its vector database internally, and applies content access rights in its RAG tools.fluidtopics.com · read 8 Oct 2026
- Analytics
- Its content analytics suite provides visibility intended to support data-driven content decisions and demonstrate product knowledge ROI.fluidtopics.com · read 8 Oct 2026
- Audience
- The company describes its customers as including Fortune 500 businesses in enterprise software, medical devices, high tech, and manufacturing.fluidtopics.com · read 8 Oct 2026
- Company history
- Fluid Topics says it was founded in 1999 under the name Antidot and launched its Content Delivery Platform in 2014.fluidtopics.com · read 8 Oct 2026
- Content delivery
- It collects and syncs content from multiple sources into a knowledge repository and delivers it across portals, chatbots, AI agents, and in-product help.fluidtopics.com · read 7 Oct 2026
- Content formats
- It natively processes DITA, DocBook, HTML, Markdown, and YAML, and can restructure Word documents and wiki markup.fluidtopics.com · read 8 Oct 2026
- Custom connectors
- Customers can develop their own connectors using the fluidtopics Python package; development skills may be necessary.docs.fluidtopics.com · read 8 Oct 2026
- Custom domain
- Yesfluidtopics.com · read 20 Sep 2026
- Custom integrations
- Fluid Topics provides APIs for custom integrations and workflow automation.fluidtopics.com · read 7 Oct 2026
- Delivery
- The platform delivers content to documentation portals, community channels, chatbots, AI agents, and embedded help systems, with native API integration.fluidtopics.com · read 8 Oct 2026
- Encryption
- The service states that communications are encrypted with AES-256 and TLS 1.3, or TLS 1.2 when older devices require it.fluidtopics.com · read 8 Oct 2026
- Integrations
- Listed connectors include Adobe FrameMaker, MadCap Flare, Paligo, Microsoft Word, Confluence, Jira, Salesforce, and formats such as OpenAPI, Markdown, JSON, and YAML.docs.fluidtopics.com · read 8 Oct 2026
- Intended users
- The company describes customers across enterprise software, medical devices, high-tech, and manufacturing, and says its platform supports customer service and field service operations.fluidtopics.com · read 7 Oct 2026
- LLM choice
- Customers can select their preferred large language model for the platform’s AI and RAG tools.fluidtopics.com · read 7 Oct 2026
- Portal
- The platform includes a customizable documentation portal for mobile and desktop, with access controls and offline mode.fluidtopics.com · read 7 Oct 2026
