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Floatbot AI
Floatbot AI · Milpitas, California, USA · founded 2017
What it is
Floatbot AI is an enterprise platform for automating customer interactions, operations, workflows, and employee enablement across voice, chat, SMS, and email. Its voice agents handle inbound and outbound calls, support warm handoff to human agents, and can manage thousands of calls simultaneously. Digital agents support multilingual, context-aware conversations across web, mobile, and messaging apps. A no-code builder, GenAI, and retrieval-augmented generation capabilities support agent creation and knowledge-based answers. Shared context across channels and human handoff are part of the omnichannel approach. Listed integrations include Twilio or Plivo, payment gateways, WhatsApp, Google Maps, and contact-center platforms. Floatbot serves industries including insurance, collections, banking, healthcare, and lending. Plans Lite, Essential, Growth, and Enterprise differ in concurrency, knowledge-source counts, upload sizes, and history duration: Lite lists 2 concurrent calls and 10 chat sessions, while Enterprise lists no limits for these categories and forever history. The platform is available on Android, iOS, web, and API, and supports cloud and on-premises deployment.
For and against
For
- Supports voice, chat, SMS, and email.
- Voice agents offer handoff to human agents.
- Digital agents support multilingual conversations.
- Cloud and on-premises deployment are available.
Against
- Pricing is available on request.
- Lite limits concurrency, knowledge sources, uploads, and history.
The verdict
Floatbot AI combines voice and digital agents with knowledge grounding and human handoff. Prospective customers will need to request pricing and compare plan limits against their concurrency and history needs.
Who it suits
Floatbot AI is intended for enterprises seeking automated voice and digital interactions across multiple channels. Its listed industries include insurance, banking, healthcare, collections, and lending.
Plans and prices
Enterprise
No limit on concurrent calls, chat sessions, knowledge-base sources, or upload size
Read 7 Oct 2026 · floatbot.ai
Essential
25 concurrent calls · 100 concurrent chat sessions · 20 knowledge-base sources · up to 10 MB upload
Read 7 Oct 2026 · floatbot.ai
Growth
75 concurrent calls · 500 concurrent chat sessions · 50 knowledge-base sources · up to 25 MB upload
Read 7 Oct 2026 · floatbot.ai
Lite
2 concurrent calls · 10 concurrent chat sessions · 5 knowledge-base sources · up to 2 MB upload
Read 7 Oct 2026 · floatbot.ai
On the record
- Digital agents
- Digital agents support multilingual, context-aware conversations across web, mobile, and messaging apps, with a no-code builder and GenAI plus RAG capabilities.floatbot.ai · read 7 Oct 2026
- Human handoff
- Yesfloatbot.ai · read 21 Sep 2026
- Industries
- The company lists insurance, collections, banking, healthcare, lending, and customer experience among the industries it serves.floatbot.ai · read 7 Oct 2026
- Integrations
- The site lists integrations including Twilio or Plivo, payment gateways, WhatsApp, Google Maps, and contact-center platforms.floatbot.ai · read 7 Oct 2026
- Knowledge-base answers
- Yesfloatbot.ai · read 21 Sep 2026
- Omnichannel
- The platform supports voice, chat, SMS, and email, with shared omnichannel context and human handoff.floatbot.ai · read 7 Oct 2026
- Plan limits
- The pricing table specifies different concurrency limits, knowledge-base source counts, upload sizes, and history durations for Lite, Essential, Growth, and Enterprise.floatbot.ai · read 7 Oct 2026
- Product
- Floatbot.AI is an enterprise AI agent platform for automating customer interactions, operations, workflows, and employee enablement across voice, chat, email, and SMS.floatbot.ai · read 7 Oct 2026
- Security and compliance
- The company lists ISO 9001, ISO 27001, SOC 2 Type II, HIPAA, and GDPR among its certifications.floatbot.ai · read 7 Oct 2026
- Security features
- The pricing page lists ISO 27001, SOC 2 Type 2, HIPAA compliance, custom security compliance support, and PII redaction as security features.floatbot.ai · read 7 Oct 2026
- Support
- Floatbot provides a support contact at [email protected].floatbot.ai · read 7 Oct 2026
- Trial
- The site offers a free trial but does not state its duration on the pages reviewed.floatbot.ai · read 7 Oct 2026
- Visual flow builder
- Yesfloatbot.ai · read 21 Sep 2026
- Voice AI
- Voice agents automate inbound and outbound calls, support warm handoff to human agents, and can handle thousands of calls simultaneously.floatbot.ai · read 7 Oct 2026
