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On the recordRead 12 Oct 202620 facts
FIRST LINE
FIRST LINE · founded 2018
Plans and prices
Mini
$1,900a month
Up to 2 concurrent agent seats · 5 message channels · Taiwan-based businesses
Read 12 Oct 2026 · firstline.cc
Pro
$3,900a month
Up to 6 concurrent agent seats · 10 message channels · 5 support requests per month · Taiwan-based businesses
Read 12 Oct 2026 · firstline.cc
Enterprise
$5,900a month
No cap on purchased seats · 100 message channels · 10 support requests per month · Taiwan-based businesses
Read 12 Oct 2026 · firstline.cc
On the record
- AI bot generation
- Yesfirstline.cc · read 21 Sep 2026
- AI safeguards
- AI answers can be restricted to uploaded knowledge bases or product documents, and complex cases can be handed off to a live agent.firstline.cc · read 12 Oct 2026
- Analytics
- Interaction hotspot analytics identify key steps and potential drop-off points in chatbot flows.firstline.cc · read 12 Oct 2026
- Channel support
- The chatbot supports more than 10 channels, including LINE, Facebook Messenger, Instagram, Telegram, and web live chat.firstline.cc · read 12 Oct 2026
- Chatbot features
- The chatbot page lists more than 40 features, including triggers, actions, conditions, carousels, image maps, and quick replies.firstline.cc · read 12 Oct 2026
- Deployment channels
- multichannelfirstline.cc · read 21 Sep 2026
- Hosting and uptime
- The security page says user data is stored on Google Cloud Platform and AWS and cites 99% system uptime.firstline.cc · read 12 Oct 2026
- Human handoff
- Yesfirstline.cc · read 21 Sep 2026
- Integrations
- The chatbot page names Google Sheets, Zapier, REST APIs, and webhooks for connecting tools and automating workflows.firstline.cc · read 12 Oct 2026
- Knowledge-base answers
- Yesfirstline.cc · read 21 Sep 2026
- No-code builder
- Its visual flow builder lets users create chatbot logic, triggers, and actions without coding.firstline.cc · read 12 Oct 2026
- Plan limits
- The pricing page lists monthly support requests, channel connection limits, and automation and webhook quotas by plan; final scope is subject to consultation and contract terms.firstline.cc · read 12 Oct 2026
- Product
- FIRST LINE combines customer service, AI, chatbots, and automation in one platform.firstline.cc · read 12 Oct 2026
- Security certification
- FIRST LINE states that it has achieved ISO 27001 certification.firstline.cc · read 12 Oct 2026
- Security controls
- The security page lists SSL/TLS encryption, Azure AD single sign-on, IP allowlisting, and Checkmarx source-code scanning.firstline.cc · read 12 Oct 2026
- Support
- The pricing page says onboarding and implementation guidance are available, and lists 5 monthly support requests for Pro and 10 for Enterprise.firstline.cc · read 12 Oct 2026
- Target users
- The maker describes FIRST LINE as serving small and midsize businesses, merchants, startups, and organizations across industries.firstline.cc · read 12 Oct 2026
- Visual flow builder
- Yesfirstline.cc · read 21 Sep 2026
