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On the recordRead 11 Oct 202620 facts
Ferndesk
Ferndesk · Dover, Delaware, United States
Plans and prices
Pro
$149a month, billed yearly
1,000 AI conversations/month · 5 seats · 5 languages · 7-day free trial
Read 11 Oct 2026 · ferndesk.com
Enterprise
$399a month
2,500 conversations/month · SSO (SAML) and SCIM · custom integrations · priority support
Read 11 Oct 2026 · ferndesk.com
Early-stage Pro
$75a month, billed yearly
For pre-seed or under $1M ARR and fewer than 10 people · full Pro plan
Read 11 Oct 2026 · ferndesk.com
On the record
- AI tool access
- Ferndesk supports MCP connections for teams to work with their workspace and for help center readers to search published documentation through compatible AI tools.ferndesk.com · read 11 Oct 2026
- API and webhooks
- The public API can manage articles, drafts, publishing, revisions, translations, analytics, feedback, and conversations; webhooks send signed activity notifications.ferndesk.com · read 11 Oct 2026
- Article review
- Fern checks help articles against the product, fixes changed content, drafts missing content, and can automatically review changes from pull requests.ferndesk.com · read 11 Oct 2026
- Publishing audience
- bothferndesk.com · read 20 Sep 2026
- Compliance
- Ferndesk states that it is not currently SOC 2 certified.ferndesk.com · read 11 Oct 2026
- Content analytics
- Yesferndesk.com · read 20 Sep 2026
- Custom domain
- Yesferndesk.com · read 20 Sep 2026
- Help center features
- The help center includes collections and articles, keyword and AI search, custom domains or subfolder hosting, SEO controls, redirects, and an embedded widget.ferndesk.com · read 11 Oct 2026
- Integrations
- The integrations page lists support tools including Intercom, Zendesk, Help Scout, and Slack, plus GitHub, Linear, Discord, Gmail, and other services.ferndesk.com · read 11 Oct 2026
- Intended users
- Ferndesk describes its help center as software for SaaS teams whose products change faster than their documentation.ferndesk.com · read 11 Oct 2026
- Limit
- Only subdomains can be used for custom domains; apex domains are not supported.ferndesk.com · read 11 Oct 2026
- Product
- Ferndesk is a customer-facing help center with an AI agent that checks articles against a product, drafts updates, and keeps documentation current.ferndesk.com · read 11 Oct 2026
- Publishing control
- Fern does not publish articles automatically; users review and approve drafts before they go live.ferndesk.com · read 11 Oct 2026
- Security
- Ferndesk says data is encrypted in transit, integration credentials are encrypted before storage, and customer content is not used to train Ferndesk or third-party foundation models.ferndesk.com · read 11 Oct 2026
- Source code access
- GitHub access is read-only, and Ferndesk says it does not store customer source code in its product databases or maintain a persistent search or embedding index of it.ferndesk.com · read 11 Oct 2026
- SSO support
- Yesferndesk.com · read 20 Sep 2026
- Paid from
- 149ferndesk.com · read 20 Sep 2026
- Support
- The Enterprise plan includes priority support and white-glove onboarding; its page also lists security questionnaire support.ferndesk.com · read 11 Oct 2026
