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Encompass-CX
LinkedIn lists Acton, Massachusetts as headquarters and gives 524 Main St, Acton, MA 01720 as the primary location.
What it is
Encompass-CX is a web platform for B2B teams managing strategic or high-value accounts. Its Buyer Equity measure describes relationship strength for each decision-maker, allowing teams to see risks and exposed revenue that account-level averages may obscure. The platform compares account teams’ predictions about buyers with buyers’ actual feedback to identify misalignment. AI turns relationship gaps into suggested next steps, learning, and coaching for account teams and managers. The CX AI Hub adds portfolio-level intelligence, trend tracking, segmentation, and the option to push Buyer Equity data to Salesforce, HubSpot, or a data warehouse. Other listed integrations include Oracle Sales Cloud, Zoho, Pipedrive, Microsoft Dynamics, monday.com, and Marketo. The company states that Encompass-CX is SOC 2 Type II certified and GDPR compliant, with AES-256 encryption at rest and TLS 1.3 in transit. Access controls include SSO/SAML, role-based permissions, and configurable US or EU data residency. Pricing is available on request. An article offers a free 30-day trial, although the current contact and pricing page does not show trial terms.
For and against
For
- Measures relationship strength for each decision-maker.
- Compares team predictions with buyers’ actual feedback.
- AI suggests next steps, learning, and coaching.
- CX AI Hub supports portfolio trends and segmentation.
- Offers configurable US or EU data residency.
Against
- Pricing is available only on request.
- Current contact and pricing page does not display trial terms.
- The product is listed for web only.
The verdict
Encompass-CX focuses on account relationships at the individual buyer level rather than relying only on account averages. Prospective customers need to request pricing, and trial details should be confirmed because current terms are not displayed.
Who it suits
It is designed for B2B revenue leaders, CX and client health teams, account leaders, and investors working with strategic or high-value accounts. It may suit teams looking for buyer-level relationship signals alongside CRM integrations.
Plans and prices
Custom quote
Read 15 Oct 2026 · softwareadvice.com
Encompass-CX
Pricing page directs visitors to contact Encompass-CX or book a briefing; no price or plan limits are stated.
Read 7 Oct 2026 · encompass-cx.com
On the record
- Access controls
- The vendor lists SSO/SAML support and role-based access control.encompass-cx.com · read 15 Oct 2026
- Action planning
- Buyer feedback is converted into buyer-specific actions and next steps intended to improve retention and growth.encompass-cx.com · read 15 Oct 2026
- Agentic account management
- The agentic account-management module drafts personalized buyer responses, account briefings, contact playbooks, goals and next moves.encompass-cx.com · read 15 Oct 2026
- AI coaching
- AI-generated coaching uses buyer feedback and account-team blind spots to guide managers and account teams.encompass-cx.com · read 15 Oct 2026
- AI data handling
- The vendor states that client data is not used to train its AI models.encompass-cx.com · read 15 Oct 2026
- AI guidance
- The platform uses AI to turn relationship gaps into practical next steps, learning, and coaching for account teams and managers.encompass-cx.com · read 7 Oct 2026
- Blind-spot analysis
- The platform compares account-team predictions with actual buyer responses and says 86% of account teams have significant blind spots.encompass-cx.com · read 15 Oct 2026
- Buyer Equity
- Buyer Equity is a measure of relationship strength for each decision-maker within a strategic account.encompass-cx.com · read 7 Oct 2026
- Buyer-level visibility
- The platform identifies which named buyers are at risk and which may be ready for expansion.encompass-cx.com · read 15 Oct 2026
- Company size
- LinkedIn lists Encompass-CX as privately held with 11–50 employees.linkedin.com · read 15 Oct 2026
- CRM integrations
- The security page lists Salesforce, HubSpot, Oracle Sales Cloud, Zoho, Pipedrive, Microsoft Dynamics, Monday.com and Marketo integrations.encompass-cx.com · read 15 Oct 2026
- CRM workflow
- Relationship intelligence and risk signals are pushed into existing CRM systems so account teams can act within their normal tools.encompass-cx.com · read 15 Oct 2026
- Customer case result
- An Encompass-CX case study says an information-technology client grew a $1 million account by $500,000 in its first year.encompass-cx.com · read 15 Oct 2026
- CX AI Hub
- The CX AI Hub supports portfolio-level intelligence, trend tracking, segmentation, and pushing Buyer Equity data to Salesforce, HubSpot, or a data warehouse.encompass-cx.com · read 7 Oct 2026
- CX analytics
- CX and insight leaders get portfolio patterns, at-risk-buyer visibility and channel- and role-level insight.encompass-cx.com · read 15 Oct 2026
- Data residency
- The vendor says US or EU data residency can be configured.encompass-cx.com · read 15 Oct 2026
- Deployment
- The platform page says deployment can be completed in days and describes the product as fitting into teams’ existing systems and workflows.encompass-cx.com · read 7 Oct 2026
- Developer access
- The public Encompass-CX pages reviewed provide no public API reference, SDK download or developer portal.encompass-cx.com · read 15 Oct 2026
