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EmpireVault Knowledge Base
What it is
EmpireVault Knowledge Base is a public article portal that also feeds EmpireVault’s in-app Help Assistant and suggested ticket replies. Customers can search published content, browse nested categories, and vote articles helpful or not helpful without signing in. Authors can build articles with rich text, images, embedded video, code blocks, callouts, inline links, and editable SEO descriptions and slugs. Draft edits can remain separate from published versions, while approval workflows support controlled publishing. Reporting records views, helpfulness votes, and search queries, and highlights articles with many negative votes or views without resolution. The Help Assistant uses knowledge-base passages to answer questions and can offer to open a ticket when it lacks an answer. Platforms include API, extension, and web. EmpireVault lists SSO, content analytics, custom branding, a REST API, signed webhooks, and Civo S3-compatible storage. Pricing starts at $39/user/mo with a 21-day trial and no free plan.
For and against
For
- Public search without customer login
- Rich article editor and SEO controls
- Nested categories and separated drafts
- Help Assistant can open tickets
- SSO and content analytics support
Against
- No free plan
- Starts at $39/user/mo
- 21-day trial only
- Compliance certification is on 2027 roadmap
The verdict
EmpireVault combines public documentation, feedback reporting, and an AI support assistant in one knowledge-base product. Consider it when those publishing and support workflows match your organization’s needs and paid pricing is acceptable.
Who it suits
It suits small and mid-sized businesses publishing customer support content and connecting it to an AI help assistant. Teams needing public access, analytics, SSO, or approval workflows may find its listed capabilities relevant.
Plans and prices
EmpireVault Suite
Every module included · 2 seats included in 21-day trial
Read 29 Sep 2026 · empirevault.com
On the record
- AI assistant
- The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer.empirevault.com · read 29 Sep 2026
- Article authoring
- The editor supports rich text, images, embedded videos, code blocks, callouts, inline links, and editable SEO descriptions and slugs.empirevault.com · read 29 Sep 2026
- Publishing audience
- publicempirevault.com · read 20 Sep 2026
- Compliance
- The company says ISO 27001 certification is on its 2027 roadmap and that its current practices are mapped to the ISO 27001 control framework.empirevault.com · read 29 Sep 2026
- Content analytics
- Yesempirevault.com · read 20 Sep 2026
- Customer access
- Customers can use the public portal without logging in to search article content, browse categories, and vote articles helpful or not helpful.empirevault.com · read 29 Sep 2026
- Feedback and reporting
- Article reports track views, helpfulness votes, and search queries, and surface articles with high not-helpful rates or many views without resolution.empirevault.com · read 29 Sep 2026
- Integrations
- EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads.empirevault.com · read 29 Sep 2026
- Intended audience
- EmpireVault describes its platform as customer software for small and mid-sized businesses.empirevault.com · read 29 Sep 2026
- Organization
- Articles can be grouped into nested categories, and draft edits can be kept separate from the published version.empirevault.com · read 29 Sep 2026
- Product
- The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies.empirevault.com · read 29 Sep 2026
- Security
- The security page states that sensitive data is encrypted at rest with AES-256-GCM and traffic is encrypted with TLS 1.2 or later.empirevault.com · read 29 Sep 2026
- SSO support
- Yesempirevault.com · read 20 Sep 2026
- Support
- The documentation page lists [email protected] for help.empirevault.com · read 29 Sep 2026
- Tenant isolation
- The platform says tenant-scoped records and queries, along with composite unique indexes, enforce tenant isolation.empirevault.com · read 29 Sep 2026
