Egencia
What it is
Egencia by Amex GBT provides a platform for managing business travel and related expenses. It supports bookings for air, rail, cars, and hotels, with policy controls that surface in-policy options first and flag out-of-policy choices for manager approval. Expense platforms can receive real-time data feeds, and companies can connect existing corporate cards for reconciliation. An open API platform connects third-party systems and can automate travel processes. For traveler safety, Egencia provides proactive alerts, tracking, and dashboards, with integrations to risk providers. Its app supports bookings, approvals, analytics, itinerary access, and trip changes. Global help is available around the clock through chat, phone, and in-app messaging, alongside self-service tools. The service is available on Android, iOS, and the web, as well as through APIs. Egencia says it was founded in 2002 and is intended for digitally forward businesses, from startups and mid-sized companies to global enterprises. Pricing is customizable, with fees depending on booking choices, and is available on request.
For and against
For
- Books air, rail, car, and hotel travel
- Surfaces in-policy options and flags exceptions for approval
- Connects corporate cards for reconciliation
- Offers global 24/7 help across multiple channels
Against
- Pricing is available only on request
- Fees depend on booking choices
The verdict
Egencia combines business travel booking with expense connections, policy controls, and traveler support. Businesses need to request pricing, which is customizable based on booking choices.
Who it suits
Egencia is intended for digitally forward companies, from startups and mid-sized businesses to global enterprises. It may suit organizations that want to manage travel booking, expenses, policy controls, and traveler support in one platform.
Plans and prices
Egencia travel-management platform
Corporate travel booking · policy and approval controls · expense connectivity
Read 15 Oct 2026 · softwareadvice.com
Egencia
Customizable pricing · fees depend on booking choices
Read 7 Oct 2026 · egencia.com
On the record
- Acquisition valuation
- Amex GBT investor materials valued the Egencia transaction at $750 million and said it closed in November 2021.s201.q4cdn.com · read 15 Oct 2026
- AI capabilities
- Egencia describes proactive AI, conversational booking and automated reconciliation with Concur Expense.amexglobalbusinesstravel.com · read 15 Oct 2026
- Air, hotel and rail inventory
- The platform offers nearly 500,000 hotels, more than 475 airlines, and rail options through its marketplace.egencia.com · read 15 Oct 2026
- Analytics
- Analytics Studio provides dashboards and drill-down reporting for compliance, savings and travel-policy trends.egencia.com · read 15 Oct 2026
- API documentation depth
- Egencia describes starter guides, technical documentation, sample code and one-to-one implementation support in its developer center.egencia.com · read 15 Oct 2026
- APIs
- Egencia offers an open API platform for connecting third-party systems and automating travel processes.amexglobalbusinesstravel.com · read 7 Oct 2026
- API scope
- The published API collection uses OAuth 2.0 and includes token generation and booking-approval endpoints.postman.com · read 15 Oct 2026
- Company headquarters and size
- LinkedIn lists Egencia by Amex GBT in New York, with 1,001–5,000 employees.pe.linkedin.com · read 15 Oct 2026
- Company ownership
- American Express Global Business Travel completed its acquisition of Egencia from Expedia Group on November 2, 2021; Expedia became a GBT shareholder.ir.expediagroup.com · read 15 Oct 2026
- Duty of care
- Traveler Tracker locates travelers, while incident alerts and geographic risk indicators support disruption response.egencia.com · read 15 Oct 2026
- Expense connection
- Booking data can flow automatically into expense systems, and Egencia Open Sync links personal cards to reimbursement reporting.egencia.com · read 15 Oct 2026
- Expense integration
- Egencia integrates with expense platforms through real-time data feeds and supports connecting existing corporate cards for reconciliation.amexglobalbusinesstravel.com · read 7 Oct 2026
- Integrations
- Egencia advertises more than 50 partner integrations and synchronization with preferred expense providers.amexglobalbusinesstravel.com · read 15 Oct 2026
- Intended customers
- Egencia is for digitally forward companies ranging from startups and mid-sized businesses to global enterprises.amexglobalbusinesstravel.com · read 7 Oct 2026
- Licence
- The reviewed pages do not publish an open-source licence or self-hosting option; Egencia is presented as a hosted commercial service.amexglobalbusinesstravel.com · read 15 Oct 2026
- Limit: booking flexibility
- Gartner reviewers cite limited supplier choice, while TrustRadius includes complaints about inability to book some connecting flights.gartner.com · read 15 Oct 2026
- Limit: customer service
- Capterra reviews report cumbersome or disengaged support during delays, cancellations and group-booking requests.capterra.com · read 15 Oct 2026
- Limit: mobile and hotel coverage
- App reviewers report conflicting flight alerts and say some desirable hotels are missing or priced no better than direct booking.apps.apple.com · read 15 Oct 2026
