eGain Virtual Assistant

Plans and prices

Every plan, in full

On the record

AI capabilities

The virtual assistants use NLU, machine learning, and reasoning to understand intent, guide users toward outcomes, and learn.egain.com · read 12 Oct 2026

AI bot generation

Yesegain.com · read 21 Sep 2026

Channels

eGain’s customer engagement suite lists virtual assistant and self-service on web, plus mobile, messaging, chat, social, click-to-call, cobrowsing, email, and phone capabilities.egain.com · read 12 Oct 2026

Data location

The security policy says customer data is stored in the regions offered for the customer’s location, with U.S. customers’ data in U.S. regions and UK and EU customers’ data in EU regions.hd.egain.com · read 12 Oct 2026

Deployment channels

multichannelegain.com · read 21 Sep 2026

Encryption

The security policy states that customer data is encrypted at rest with FIPS 140-2 validated AES-256 and in transit over untrusted networks with TLS 1.2 or IPSEC.hd.egain.com · read 12 Oct 2026

Enterprise integrations

eGain says its solution integrates with CRM, eCommerce, content-management, and call-center infrastructure systems.egain.com · read 12 Oct 2026

Headquarters and founding

eGain’s 2026 annual report identifies Sunnyvale, California, as its headquarters and says it was incorporated in Delaware in September 1997.sec.gov · read 12 Oct 2026

Human handoff

Yesegain.com · read 21 Sep 2026

Knowledge-base answers

Yesegain.com · read 21 Sep 2026

Messaging integrations

eGain’s Conversation Hub supports Apple Messages for Business, Facebook Messenger, SMS, X Direct Messages, and WhatsApp, and can start conversations with a virtual assistant before live-agent escalation.help.egain.com · read 12 Oct 2026

Pilot offer

The virtual assistant page offers a free production pilot with a chatbot running in seven days and says eGain will demonstrate value by the end of four weeks.egain.com · read 12 Oct 2026

Product positioning

eGain describes AI Agent as conversational AI for automating customer service and identifies customer self-service and contact-center use cases.egain.com · read 12 Oct 2026

Purpose

eGain describes its virtual assistants as chatbots for customer service, engagement, sales, and service conversations.egain.com · read 12 Oct 2026

Security audits

eGain’s security policy specifies annual third-party assessment including SOC 2 Type II, with PCI-DSS Level 1, FedRAMP, and HIPAA available for applicable add-ons.hd.egain.com · read 12 Oct 2026

Target users

eGain says its solutions are used by large enterprises and government organizations across North America and Europe.sec.gov · read 12 Oct 2026

Alternatives to eGain Virtual Assistant

V VoiceflowAndroidiPhone & iPad+3 C ChatbaseAndroidiPhone & iPad+2 AL Amazon LexAndroidiPhone & iPad+2 M ManychatAndroidiPhone & iPad+1 A AiSensyAndroidiPhone & iPad+2 W WonderchatAndroidiPhone & iPad+1 YA Yellow.aiAndroidiPhone & iPad+3 I IntercomAndroidiPhone & iPad+1

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