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Droplet
Tbilisi, Georgia
What it is
Droplet is a loyalty platform for restaurants, cafés, bars, and hotels. Guests can enroll by tapping an NFC coaster or scanning a QR code without installing an app, then use Apple Wallet or Google Wallet passes. Its rules engine supports points, stamps, tiers, streaks, visit windows, spending thresholds, and item-level conditions evaluated against live POS events. The back office includes guest CRM, cohorts, visit frequency, basket shifts, and churn signals. Businesses can run automated campaigns, churn triggers, and win-back flows. Droplet describes POS integrations, an open API, and webhooks, with exact POS compatibility confirmed during discovery. Groups can share or localize rules, branding, and reporting across venues, including franchise and multi-brand operations. The maker says the service is being built GDPR-first, stores only data needed by the programme, and allows data export at any time. Rollout is designed to bring one venue live within a week after discovery; larger groups may pilot. Droplet plans first-venue availability in 2026, with pricing on request.
For and against
For
- Enrollment through NFC or QR codes
- Apple Wallet and Google Wallet passes
- Rules for points, tiers, and spending
- Automated churn and win-back campaigns
- Open API and webhooks
Against
- Pricing is available on request
- Exact POS compatibility requires discovery
- First venue availability is planned for 2026
- Service is still being built
The verdict
Droplet focuses on hospitality loyalty with flexible reward rules, guest insights, and lifecycle automation. Its planned availability, discovery-based POS confirmation, and request-based pricing should shape evaluation.
Who it suits
It is designed for hospitality operators seeking app-free enrollment, tiered rewards, campaign automation, and guest analytics. Multi-venue, franchise, and multi-brand groups can scope or share programme settings.
On the record
- Analytics
- The back office includes guest cohorts, visit frequency, basket shifts, and churn signals.droplet.ge · read 11 Oct 2026
- Availability
- Droplet says it plans to open to its first group of venues in 2026 and invites venues to join a waitlist for pricing and a walkthrough.droplet.ge · read 11 Oct 2026
- Availability and pricing
- Droplet says it is opening to a first group of venues in 2026 and will follow up with early access, pricing, and a walkthrough; the page gives no listed price.droplet.ge · read 11 Oct 2026
- Campaigns
- Droplet supports automated campaigns, churn triggers, and win-back flows.droplet.ge · read 11 Oct 2026
- Company
- The site identifies the maker as Droplet Tech LLC, registered in Tbilisi, Georgia.droplet.ge · read 11 Oct 2026
- Data
- Droplet says it is being built GDPR-first, stores only data needed by the programme, and lets customers export their data at any time.droplet.ge · read 11 Oct 2026
- Enrollment
- Guests can join by tapping an NFC coaster or scanning a QR code, without installing an app.droplet.ge · read 11 Oct 2026
- Guest data
- Droplet says guest data belongs to the customer, that it is being built GDPR-first, and that customers can export their data at any time.droplet.ge · read 11 Oct 2026
- Guest enrollment
- Guests can join by tapping an NFC coaster or scanning a QR code, without downloading an app.droplet.ge · read 11 Oct 2026
- Guest insights
- The back office includes guest CRM, cohorts, visit frequency, basket shifts, and churn signals.droplet.ge · read 11 Oct 2026
- Integrations
- The site describes POS integrations, an open API, and webhooks; exact POS compatibility is confirmed during discovery.droplet.ge · read 11 Oct 2026
- Launch
- The rollout is designed to take one venue live within a week of the discovery call; larger groups may start with a pilot.droplet.ge · read 11 Oct 2026
- Multi-venue
- Rules, branding, and reporting can be shared across a group or scoped to individual locations, including franchise and multi-brand operators.droplet.ge · read 11 Oct 2026
- POS and integrations
- Droplet says it supports POS integrations, an open API, and webhooks; it confirms a customer’s exact POS setup during discovery.droplet.ge · read 11 Oct 2026
- Product
- Droplet is a loyalty platform for restaurants, cafés, bars, and hotels.droplet.ge · read 11 Oct 2026
- Rewards
- Its rules engine supports points, stamps, tiers, streaks, visit windows, spend thresholds, and item-level rules evaluated against live POS events.droplet.ge · read 11 Oct 2026
- Support
- The site describes monthly reviews and provides [email protected] as a contact address.droplet.ge · read 11 Oct 2026
- Wallet passes
- The service supports Apple Wallet and Google Wallet passes.droplet.ge · read 11 Oct 2026
