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DoubleTick
DoubleTick · Mumbai, Maharashtra, India
What it is
DoubleTick is a WhatsApp technology partner for managing customer conversations, broadcasts, automation, and reporting. Its unified inbox gathers chats, calls, and groups from multiple numbers. Campaign tools provide audience segments, multi-number broadcasts, delivery and reply analytics, retargeting, and Click-to-WhatsApp tracking. AI agents can answer questions from a business knowledge base, qualify leads, and update customer records. A no-code bot studio, lead-assignment rules, interaction logs, journey analytics, and working-hours replies support automated workflows. Integrations listed include Salesforce, Shopify, Tally Prime, Zoho CRM, QuickSell, and WooCommerce. The service runs on Android, iOS, web, and API access, with shared inbox, templates, media messaging, and automation workflows. Starter includes five agents; Pro includes ten plus roles, number masking, an ordering bot, integrations, and a developer API. Enterprise uses custom pricing per agent. There is no free plan or trial, and conversation charges vary by destination country.
For and against
For
- Unified inbox across multiple WhatsApp numbers
- AI agents for questions and lead qualification
- Broadcast segmentation and reply analytics
- No-code automation workflows
- Android, iOS, web, and API platforms
Against
- No free plan or free trial
- Messaging limits depend on number status and quality
- Conversation charges vary by destination country
The verdict
DoubleTick combines shared WhatsApp handling with campaigns, AI assistance, and workflow automation. Its paid-only model and variable messaging charges require a pricing discussion before adoption.
Who it suits
It suits enterprises managing WhatsApp outreach, customer support, lead qualification, and governance across teams. Businesses should account for messaging limits and destination-based conversation charges.
Plans and prices
Enterprise
Read 3 Oct 2026 · doubletick.io
Pro
Read 3 Oct 2026 · doubletick.io
Starter
Read 3 Oct 2026 · doubletick.io
On the record
- AI agents
- AI agents can answer customer questions using a business knowledge base, qualify leads and update customer records.doubletick.io · read 3 Oct 2026
- Audience
- DoubleTick says it helps enterprises scale WhatsApp reach, automation and governance.doubletick.io · read 3 Oct 2026
- Automation
- The product includes a no-code bot studio, lead assignment rules, bot interaction logs, journey analytics and working-hours replies.doubletick.io · read 3 Oct 2026
- Campaigns
- Campaign tools support multi-number broadcasts, audience segments, delivery and reply analytics, retargeting and Click-to-WhatsApp tracking.doubletick.io · read 3 Oct 2026
- Conversation charges
- Conversation charges vary by destination country, according to the pricing FAQ.doubletick.io · read 3 Oct 2026
- Integrations
- The site links a Salesforce integration and its help documentation lists Shopify, Tally Prime, Zoho CRM, QuickSell and WooCommerce integrations.learn.doubletick.io · read 3 Oct 2026
- Messaging limits
- Business-initiated messaging limits can range from 1K through 10K and 100K to unlimited unique customers per rolling 24-hour period, and may change based on number status and quality.doubletick.io · read 3 Oct 2026
- Product
- DoubleTick describes itself as a WhatsApp technology partner offering broadcast messaging, a unified team channel, automated chat assistance and conversation reporting.doubletick.io · read 3 Oct 2026
- Security
- The site presents ISO 27001, GDPR and SOC 2 credentials and describes masking sensitive customer information.doubletick.io · read 3 Oct 2026
- Support
- All plans include help-center access and 24x7 chat support; Pro includes a shared account manager and Enterprise a dedicated account manager.doubletick.io · read 3 Oct 2026
- Trial
- The pricing FAQ says DoubleTick does not offer a free trial and invites prospective customers to book a demo.doubletick.io · read 3 Oct 2026
- Unified inbox
- Its centralized inbox brings WhatsApp chats, calls and groups across multiple numbers into one location.doubletick.io · read 3 Oct 2026
