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DoorDash Online Ordering
DoorDash Online Ordering · San Francisco, California, United States · founded 2013
What it is
DoorDash Online Ordering lets restaurants accept direct orders through a website and have DoorDash Dashers deliver them. Direct orders carry 0% commission, and there are no monthly fees; standard payment processing fees still apply, and customers pay delivery fees. Restaurants must have an active DoorDash store to use the service. Orders are sent to the POS system the team already uses, and the product works with more than 40 POS systems, including Toast, Square, Qu, and Otter. No new hardware is required, and a setup specialist can get a restaurant live the same day. Customers can pay with saved cards, Apple Pay, Google Pay, Venmo, or PayPal. The product also includes a branded mobile app, menu management, promotions, loyalty programs, push notifications, and multi-location support. Marketplace menus sync across channels, and delivery customer support is included. It is listed as free and supports iOS and Android.
For and against
For
- Direct orders have 0% commission.
- No monthly fees or new hardware are required.
- Orders sync with more than 40 POS systems.
- Customers can use several checkout methods.
- Delivery support is included.
Against
- An active DoorDash store is required.
- Standard payment processing fees apply.
- Customers pay delivery fees.
The verdict
DoorDash Online Ordering combines restaurant website orders with DoorDash delivery and POS syncing. Restaurants should account for payment processing and customer-paid delivery fees, and must already have an active DoorDash store.
Who it suits
It suits restaurants with an active DoorDash store that want website ordering and delivery alongside their existing POS setup. Multi-location operators may also find its support for multiple locations relevant.
Plans and prices
Online Ordering
Direct orders are commission-free · Standard payment processing fees apply · Delivery is fulfilled by DoorDash Dashers
Read 27 Sep 2026 · merchants.doordash.com
On the record
- Store Requirement
- Restaurants need an active DoorDash store to use Online Ordering.merchants.doordash.com · read 27 Sep 2026
- Branded Mobile App
- The Commerce Platform includes a branded mobile app with push notifications and recommendations.merchants.doordash.com · read 27 Sep 2026
- Cancellation Penalties
- There are no cancellation penalties.merchants.doordash.com · read 27 Sep 2026
- Checkout Methods
- Checkout supports saved cards, Apple Pay, Google Pay, Venmo, and PayPal.merchants.doordash.com · read 27 Sep 2026
- Delivery Fee Payer
- Customers pay delivery fees.merchants.doordash.com · read 27 Sep 2026
- Delivery Logistics
- DoorDash Dashers pick up and deliver online orders.merchants.doordash.com · read 27 Sep 2026
- Delivery orders
- Yesmerchants.doordash.com · read 21 Sep 2026
- Direct Order Fees
- Direct orders have 0% commission.merchants.doordash.com · read 27 Sep 2026
- Hardware Requirement
- No new hardware is required.merchants.doordash.com · read 27 Sep 2026
- Menu Synchronization
- Marketplace menus sync automatically across channels.merchants.doordash.com · read 27 Sep 2026
- Monthly Fees
- There are no monthly fees.merchants.doordash.com · read 27 Sep 2026
- Ordering Channels
- Customers can order through a website, Google Business Profile, or social pages.merchants.doordash.com · read 27 Sep 2026
- Payment Processing
- Standard payment processing fees apply.merchants.doordash.com · read 27 Sep 2026
- POS integration
- Yesmerchants.doordash.com · read 21 Sep 2026
- POS Integrations
- The product works with more than 40 POS systems, including Toast, Square, Qu, and Otter.merchants.doordash.com · read 27 Sep 2026
- POS Order Sync
- Orders go directly into the POS system the team already uses.merchants.doordash.com · read 27 Sep 2026
- Setup Speed
- A setup specialist can get the restaurant live the same day.merchants.doordash.com · read 27 Sep 2026
- Delivery Support
- Customer support for deliveries is included.merchants.doordash.com · read 27 Sep 2026
