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CloudWaitress
CloudWaitress · Australia · founded 2012
What it is
CloudWaitress is an online ordering system for restaurants that supports pickup, delivery, dine-in orders, and reservations. Restaurants can accept orders through a website or app, create an ordering website on a custom domain with a free SSL certificate, and manage incoming orders through a web admin interface. The system can print receipts automatically, with printers connected through Windows 7 or above or a Linux device.
Online payment integrations include Stripe, PayPal, CardConnect, POLi Pay, Bambora APAC, PayGate, iPay88, and Bancontact. A JSON-format REST API supports automation and custom integrations. The free plan allows 100 combined orders and bookings per month; after reaching the limit, new orders and bookings stop while the website remains active. Standard is listed at $39 a month per store and includes unlimited orders and bookings plus five staff accounts. Enterprise is listed at $299 a month and includes unlimited orders and bookings, unlimited staff accounts, and high priority support. CloudWaitress says support is available seven days a week, with response times under 12 hours.
For and against
For
- Supports pickup, delivery, dine-in, and reservations
- Custom-domain ordering website with free SSL
- Multiple online payment integrations
- REST API for automation and custom integrations
- Support seven days a week
Against
- Free plan stops new orders and bookings after 100 combined monthly
- Receipt printers require Windows 7 or above or Linux
- Data storage is on Google servers in the USA
The verdict
CloudWaitress brings ordering, reservations, payment integrations, and order management into a restaurant system. The free plan has a 100-order-and-booking monthly limit; the listed paid plans provide unlimited orders and bookings.
Who it suits
CloudWaitress suits restaurants that need online ordering for pickup, delivery, dine-in service, or reservations. Its free plan has a monthly cap, while the listed Standard and Enterprise plans include unlimited orders and bookings.
Plans and prices
Standard
Unlimited orders and bookings · all order types · ordering website · landing page
Read 15 Oct 2026 · cloudwaitress.com
Enterprise
Unlimited orders and bookings · all order types · ordering website · landing page
Read 15 Oct 2026 · cloudwaitress.com
Starter
100 combined orders and reservations per month · all order types · ordering website · landing page
Read 15 Oct 2026 · cloudwaitress.com
On the record
- Admin dashboard
- An online dashboard manages settings, menus, orders, reservations and restricted staff accounts.cloudwaitress.com · read 15 Oct 2026
- API
- The product exposes a REST API using JSON, authenticated with API keys and limited to 60 requests per 60 seconds.apidocs.cloudwaitress.com · read 15 Oct 2026
- API security
- API requests must use HTTPS and API keys should not be exposed in client-side code.apidocs.cloudwaitress.com · read 15 Oct 2026
- Business model
- CloudWaitress describes its platform as commission-free and says it was launched in 2015 for independent restaurants.cloudwaitress.com · read 11 Oct 2026
- Company origin
- The company says founder Christopher Timm began building the system for his family's restaurant in New Zealand in 2012.cloudwaitress.com · read 11 Oct 2026
- Company size
- LinkedIn lists CloudWaitress as a privately held software-development company with 11–50 employees.linkedin.com · read 15 Oct 2026
- Crunchbase company record
- Crunchbase lists CloudWaitress as founded March 10, 2016, privately held and based in Penrith, New South Wales, Australia, with 11–50 employees.crunchbase.com · read 15 Oct 2026
- Data security
- The privacy policy says data is stored on Google servers in the USA and that the company cannot guarantee absolute security of data transmission or storage.cloudwaitress.com · read 11 Oct 2026
- Delivery orders
- Yescloudwaitress.com · read 21 Sep 2026
- Documentation
- CloudWaitress links to a support center with getting-started and how-to guides, while API documentation covers authentication, rate limits and webhooks.apidocs.cloudwaitress.com · read 15 Oct 2026
- Founder and origin
- CloudWaitress says Christopher Timm created the first system for his family restaurant in New Zealand in 2012 and launched the platform by late 2015.cloudwaitress.com · read 15 Oct 2026
- Free plan limit
- The free plan includes 100 combined orders and bookings per month, and new orders or bookings stop when that limit is reached while the website remains active.cloudwaitress.com · read 11 Oct 2026
- Integrations
- Listed integrations include Google and Facebook accounts, Facebook Pixel, OpenStreetMap, Google Maps, Tookan, Google Analytics, UberDirect and payment gateways.cloudwaitress.com · read 15 Oct 2026
- Landing pages
- The product can generate a business landing page for a main site or store locator.cloudwaitress.com · read 15 Oct 2026
- Languages and currencies
- The service supports multiple languages and nearly every currency, with regional date and time formatting.cloudwaitress.com · read 15 Oct 2026
- Licence
- The reviewed pages do not state an open-source licence or publish the product source code.cloudwaitress.com · read 15 Oct 2026
- Limit: delivery scheduling
- A Capterra reviewer reports that delivery or pickup times cannot be rescheduled flexibly enough.capterra.com · read 15 Oct 2026
- Limit: missing restaurant back-office features
- A G2 reviewer says food costing, inventory management and payroll features are missing compared with competing products.g2.com · read 15 Oct 2026
