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ConnectWise Documentation
What it is
ConnectWise Documentation, formerly ITBoost, is a web product that brings IT documentation, customer knowledge bases, and device information together. Its centralized knowledge base includes built-in best practices for business access. Cloud integrations collect customer asset data without manual collection, while VoIP integrations can show technicians caller details, prior contact, linked assets, and related knowledge articles. Teams can define standard operating procedures and use runbook support to standardize work. A password vault provides user access controls and password reports containing audit trail information. The product integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can enable Documentation inside PSA to begin onboarding synchronization. ConnectWise presents it for IT documentation, including managed service providers. A free trial requires no obligation or credit card. Pricing is paid and available by customized quote through ConnectWise sales. ConnectWise also states that its security and compliance practices are audited by independent third parties and government agencies.
For and against
For
- Centralized knowledge base with best practices
- Cloud-based asset discovery
- VoIP caller and asset context
- Password controls and audit reports
- Free trial without credit card
Against
- Pricing requires a customized quote
- Web platform only
- Designed around ConnectWise integrations
The verdict
ConnectWise Documentation combines knowledge, asset, procedure, and password resources for IT operations. Its quote-based pricing and ConnectWise ecosystem focus should guide evaluation.
Who it suits
ConnectWise Documentation suits IT teams and managed service providers consolidating customer knowledge, assets, procedures, and credentials. It is particularly relevant to organizations already using ConnectWise PSA or related products.
Plans and prices
Documentation (formerly ITBoost)
Customized quote requested through ConnectWise sales
Read 4 Oct 2026 · connectwise.com
On the record
- Asset discovery
- Cloud integrations collect customer asset data to provide an up-to-date asset picture without manual collection.connectwise.com · read 4 Oct 2026
- Centralized knowledge base
- The product provides a centralized knowledge base with built-in best practices for quick access across a business.connectwise.com · read 4 Oct 2026
- ConnectWise integrations
- The product integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge.connectwise.com · read 4 Oct 2026
- Intended users
- ConnectWise presents Documentation as an IT documentation tool and includes managed service providers among the organizations it serves.connectwise.com · read 4 Oct 2026
- Onboarding
- ConnectWise PSA partners can enable Documentation from within PSA to initiate data synchronization for onboarding.connectwise.com · read 4 Oct 2026
- Password vault
- The password vault supports user access controls and password reports that provide password audit trail information.connectwise.com · read 4 Oct 2026
- Pricing
- ConnectWise directs prospective customers to request a customized quote based on their business needs.connectwise.com · read 4 Oct 2026
- Product purpose
- Documentation (formerly ITBoost) consolidates separate IT documentation tools and brings customer knowledge bases and device information together.connectwise.com · read 4 Oct 2026
- Security and compliance
- ConnectWise says it is routinely audited by independent third parties and government agencies for compliance with global and regional regulations and standards.connectwise.com · read 4 Oct 2026
- SOPs
- Users can define standard operating procedures in Documentation to standardize processes.connectwise.com · read 4 Oct 2026
- Support
- ConnectWise’s site offers customer support and education, and its product page links to support contact options.connectwise.com · read 4 Oct 2026
- Trial
- ConnectWise offers a free trial page describing access to its IT documentation software, with no obligation or credit card required.connectwise.com · read 4 Oct 2026
- VoIP integrations
- VoIP integrations can show technicians caller details, prior contact, linked assets, and knowledge base articles.connectwise.com · read 4 Oct 2026
