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Cloud 9
Irvine, California
What it is
Cloud 9 is cloud-based practice management software for orthodontic practices, groups, and OSOs. Its schedule tracks new patients, automates tasks, and supports customizable call, letter, and email reminders. Financial Arrangements handles fee schedules, insurance benefits, down payments, autopay, and paperless contract signing. Teams can manage claims in a queue, follow claim status, and correct rejected claims for resubmission. Patient-facing tools include automated text and email reminders, digital forms, a patient portal, marketing campaigns, online appointment confirmations, and online payments. Patients can self-book, while practices can use provider calendars and manage multiple locations. Planet DDS says the platform has more than 25 integrations and an open API for connecting tools or building custom applications. Cloud 9 is written in HTML5 and accessed over the internet; practices can use a Mac, PC, or both without emulators. Planet DDS offers implementation support covering setup, data and image conversion, training, and ongoing support. Pricing is provided after assessment of a practice’s situation.
For and against
For
- Online appointment confirmations and patient self-booking
- Claims can be tracked and corrected for resubmission
- Supports multiple locations and provider calendars
- More than 25 integrations and an open API
- Implementation includes setup, conversion, and training
Against
- Pricing is provided after practice assessment
- Requires an internet connection
- No specific price is listed
The verdict
Cloud 9 brings practice scheduling, financial arrangements, insurance claims, and patient communication into a cloud application. Prospective users should request pricing based on their practice’s situation.
Who it suits
Cloud 9 is aimed at orthodontic practices, groups, and OSOs managing scheduling, claims, finances, and patient communication. Its multi-location support and provider calendars may suit practices with more than one location.
Plans and prices
Cloud 9
Price provided after assessment of the practice’s situation
Read 8 Oct 2026 · planetdds.com
On the record
- Claims
- Users can manage insurance claims in a queue, track their status, and correct rejected claims for resubmission.planetdds.com · read 8 Oct 2026
- Financials
- Financial Arrangements supports fee schedules, insurance benefits, down payments, autopay, and paperless contract signing.planetdds.com · read 8 Oct 2026
- Implementation
- Planet DDS describes implementation support that includes setup, data and image conversion, training, and ongoing support.planetdds.com · read 8 Oct 2026
- Integrations
- Planet DDS says its platform has more than 25 integrations and offers an open API for connecting tools or developing custom applications.planetdds.com · read 8 Oct 2026
- Maker history
- Planet DDS says it has developed enterprise dental software since 2003 and acquired Cloud 9 in 2023.planetdds.com · read 8 Oct 2026
- Patient communication
- Cloud 9 supports automated text and email reminders, digital forms, a patient portal, marketing campaigns, online appointment confirmations, and online payments.planetdds.com · read 8 Oct 2026
- Purpose
- Cloud 9 is cloud-based practice management software for orthodontic practices, groups, and OSOs.planetdds.com · read 8 Oct 2026
- Scheduling
- Its schedule tracks new patients, automates tasks, and supports customizable reminders for calls, letters, and emails.planetdds.com · read 8 Oct 2026
- Security
- The product page states that Planet DDS has SOC 2 Type 2 certificates and describes security features for protecting an organization.planetdds.com · read 8 Oct 2026
- Support and training
- Planet DDS provides Cloud 9 support tickets, a product training resource, and system requirements through its Client Hub.planetdds.com · read 8 Oct 2026
- Supported use
- The product FAQ says practices can use a Mac, PC, or a combination of both, without emulators.planetdds.com · read 8 Oct 2026
- Technology
- The product FAQ says Cloud 9 is written in HTML5 and describes it as a cloud application that can be accessed over an internet connection.planetdds.com · read 8 Oct 2026
