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ClickHelp
What it is
ClickHelp is a paid cloud platform for authoring, hosting, and publishing technical documentation. It runs in a browser without installation and requires JavaScript plus a stable internet connection. Authors can reuse material with snippets, variables, and conditions. Workflow tools include topic statuses, reviewer accounts, and update emails. Reporting covers project readiness, contributions, reader behavior, readability, and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search, and WriteAssist, with 30,000 monthly CAPs and no overage charges. ClickHelp states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups, and a 99.5% uptime SLA. Hosting choices are Luxembourg, the USA, or Australia. Starter costs $194 a month.
For and against
For
- Reusable snippets, variables, and conditions
- More than 20 listed integrations
- Optional AI Suite with 30,000 monthly CAPs
- SOC 2 Type II certified
- Free professional support
Against
- No free plan
- Authoring environment cannot be installed on-premises
- Starter limits projects to 500 topics
- Requires stable internet and JavaScript
The verdict
ClickHelp offers a broad documentation workflow with reuse, analytics, integrations, and stated security controls. Its cloud-only authoring and paid plans should be considered before adoption.
Who it suits
ClickHelp suits teams creating and publishing technical documentation with browser-based authoring, reuse, review workflows, analytics, and integrations. It also fits organizations needing private documentation and versioning.
Plans and prices
Starter
1 documentation site · unlimited projects · unlimited reader accounts · 500 topics
Read 30 Sep 2026 · clickhelp.com
Growth
1 documentation site · unlimited projects · unlimited reader accounts · unlimited topics
Read 30 Sep 2026 · clickhelp.com
Professional
1 documentation site · unlimited projects · unlimited reader accounts · unlimited topics
Read 30 Sep 2026 · clickhelp.com
On the record
- AI
- The optional AI Suite includes AnswerGenius, AI Overview in search results, and WriteAssist, with 30,000 monthly CAPs and no overage charges.clickhelp.com · read 30 Sep 2026
- Analytics
- Reporting includes project readiness, content contribution, reader behavior, readability, and more than 30 topic content metrics.clickhelp.com · read 30 Sep 2026
- Browser requirements
- ClickHelp runs in a browser without installs or downloads and requires JavaScript and a stable internet connection.docs.clickhelp.com · read 30 Sep 2026
- Content reuse
- The platform supports reusable content through snippets, variables, and conditions.clickhelp.com · read 30 Sep 2026
- Custom domain
- Yesclickhelp.com · read 20 Sep 2026
- Data protection
- The site states AES-256 encryption at rest, TLS 1.2+ in transit, daily automatic backups, and a 99.5% uptime SLA.clickhelp.com · read 30 Sep 2026
- Hosting
- Customers can choose data hosting in Luxembourg, the USA, or Australia; the authoring environment cannot be installed on-premises.docs.clickhelp.com · read 30 Sep 2026
- Integrations
- ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier.docs.clickhelp.com · read 30 Sep 2026
- Notable limit
- The Starter plan includes 500 topics, while Growth and Professional list unlimited topics.clickhelp.com · read 30 Sep 2026
- Product
- ClickHelp is a cloud documentation platform for authoring, hosting, and publishing technical documentation.clickhelp.com · read 30 Sep 2026
- Security
- The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models.clickhelp.com · read 30 Sep 2026
- Paid from
- 194clickhelp.com · read 20 Sep 2026
- Support
- ClickHelp says professional support is provided free to all clients.clickhelp.com · read 30 Sep 2026
- Teamwork
- Its workflow and review tools include topic statuses, reviewer accounts, and email notifications for topic updates.clickhelp.com · read 30 Sep 2026
- Trial
- The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included.clickhelp.com · read 30 Sep 2026
- Trial term
- The current trial page advertises a 14-day full-access trial with no credit card needed.clickhelp.com · read 30 Sep 2026
