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CivicaCollect
London, United Kingdom
What it is
CivicaCollect is web-based debt collection and recovery software for managing cases from first outreach through settlement and enforcement. Its automated workflows handle routine tasks and case management, while a unified view brings customer accounts and associated debts together. Real-time reporting provides analytics, and customers can use a self-service portal to manage accounts and make payments online. The software can automate outreach by email, phone, and SMS; integrated payment gateways support processing and reconciliation. CivicaCollect integrates with Civica OPENRevenues and other third-party systems. The cloud-hosted service lists flexible payment plans and 24/7 multi-channel collection services. Civica says more than 30 local authorities use it for council tax, non-domestic rates, parking, and sundry debt schemes. The service summary lists six ISO certifications: 9001, 14001, 27001, 22301, 45001, and 27701. Pricing is available on request, and Civica invites prospective customers to book a demo.
For and against
For
- Automates case workflows and customer outreach.
- Provides a unified view of accounts and associated debts.
- Customer portal supports online account management and payments.
- Integrates with Civica OPENRevenues and third-party systems.
Against
- Pricing is available on request.
- The listed plan requires booking a demo.
The verdict
CivicaCollect covers debt cases, communications, payment processing, and customer self-service in a cloud-hosted service. Organizations considering it will need to request pricing and arrange a demo.
Who it suits
CivicaCollect suits local authorities and other organizations managing debt collection cases, customer payments, and related communications. Its listed payment plans and self-service portal may be relevant where customers need online account access.
Plans and prices
CivicaCollect
Book a demo
Read 30 Sep 2026 · civica.com
On the record
- Collection coverage
- CivicaCollect supports the complete collection process from compliance stage to full enforcement.assets.applytosupply.digitalmarketplace.service.gov.uk · read 30 Sep 2026
- Communications
- Customer outreach can be automated through email, phone and SMS.civica.com · read 30 Sep 2026
- Debt view
- A single view of debt unifies customer accounts and associated debts.civica.com · read 30 Sep 2026
- Deployment
- The service summary describes CivicaCollect as cloud native software and a cloud hosted platform.assets.applytosupply.digitalmarketplace.service.gov.uk · read 30 Sep 2026
- Integrations
- CivicaCollect integrates with Civica OPENRevenues and other third-party systems.civica.com · read 30 Sep 2026
- Maker focus
- Civica says it has been serving public services for more than 25 years and its software supports over 100 million people every day.civica.com · read 30 Sep 2026
- Maker history
- Civica's official history page says the company was established in 2001.civica.com · read 30 Sep 2026
- Payment plans
- The service summary lists flexible payment plan options and 24/7 multi-channel collection services.assets.applytosupply.digitalmarketplace.service.gov.uk · read 30 Sep 2026
- Payments
- Integrated payment gateways support payment processing and reconciliation.civica.com · read 30 Sep 2026
- Purpose
- CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement.civica.com · read 30 Sep 2026
- Reporting
- The software provides real-time reporting with detailed analytics.civica.com · read 30 Sep 2026
- Scale
- The service summary says CivicaCollect is used by more than 30 local authorities for in-house collection of council tax, non-domestic rates, parking and sundry debt schemes.assets.applytosupply.digitalmarketplace.service.gov.uk · read 30 Sep 2026
- Security certifications
- The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001 and ISO 27701 certifications.assets.applytosupply.digitalmarketplace.service.gov.uk · read 30 Sep 2026
- Self-service
- A digital self-service portal lets customers manage accounts and make payments online.civica.com · read 30 Sep 2026
- Support
- Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance.civica.com · read 30 Sep 2026
- Workflow automation
- It provides intelligent workflows that automate routine tasks and streamline case management.civica.com · read 30 Sep 2026
