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Chargeback Gurus Platform
Plano, Texas, United States
What it is
Chargeback Gurus Platform brings alerts, disputes, and representment into one workflow for managing the chargeback lifecycle. It is positioned for merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers; the company says it serves SMB and enterprise companies. Prevention services include Enhanced Smart Prevention Alerts and Order Intelligence. Smart Chargeback Representment combines AI-orchestrated technology with industry expertise to support revenue recovery. AI-led insights help prioritize cases and guide actions, while analytics are presented for identifying trends, vulnerabilities, and process improvements. Users can configure notifications for thresholds, compliance signals, and operational performance, and workflows can be adapted to existing systems. The integrations directory lists services and tools including Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk. The security page states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims, and lists controls including encryption, multifactor authentication, and role-based permissions. The platform is paid; no public platform price is stated.
For and against
For
- Combines alerts, disputes, and representment
- Includes prevention services and analytics
- Configurable notifications cover operational signals
- Offers portfolio visibility and multi-merchant management
Against
- No public platform price is stated
- Workflows may need adapting to existing systems
The verdict
Chargeback Gurus Platform combines prevention, dispute handling, representment, analytics, and support for merchant service providers. Buyers will need to contact the company for pricing tailored to their needs.
Who it suits
The platform is intended for merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers. Provider features include portfolio-level visibility, multi-merchant management, and private-label capabilities.
Plans and prices
Chargeback Gurus Platform
Contact Chargeback Gurus for a fit tailored to your needs; no public platform price stated
Read 3 Oct 2026 · chargebackgurus.com
On the record
- Access management
- The platform page describes role-based access control and single sign-on for controlled access.chargebackgurus.com · read 3 Oct 2026
- AI decisioning
- AI-led insights are used to prioritize cases and guide actions, augmented by human expertise.chargebackgurus.com · read 3 Oct 2026
- Analytics
- The analytics offering is presented as a way to uncover vulnerabilities, identify trends, and improve business processes.chargebackgurus.com · read 3 Oct 2026
- Integrations
- The integrations directory lists payment services and business tools including Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk.chargebackgurus.com · read 3 Oct 2026
- Intended customers
- The platform is positioned for merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers; CBG says it serves SMB and enterprise companies.chargebackgurus.com · read 3 Oct 2026
- Prevention
- Prevention services include Enhanced Smart Prevention Alerts and Order Intelligence.chargebackgurus.com · read 3 Oct 2026
- Provider features
- For merchant service providers, the platform offers portfolio-level visibility, multi-merchant management, and private-label capabilities.chargebackgurus.com · read 3 Oct 2026
- Purpose
- The platform combines AI-orchestrated technology and industry expertise to manage the chargeback lifecycle.chargebackgurus.com · read 3 Oct 2026
- Representment
- Smart Chargeback Representment combines AI-orchestrated technologies with industry expertise to support revenue recovery.chargebackgurus.com · read 3 Oct 2026
- Security
- The security page states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims.chargebackgurus.com · read 3 Oct 2026
- Security controls
- Listed controls include encryption at rest and in transit, multifactor authentication, role-based permissions, network segmentation, regular assessments, and annual independent audits.chargebackgurus.com · read 3 Oct 2026
- Support
- The platform offering includes continuous guidance, best practices, strategic support, and consulting for custom dispute package frameworks.chargebackgurus.com · read 3 Oct 2026
- Unified workflow
- It brings alerts, disputes, and representment into one system with visibility across the dispute lifecycle.chargebackgurus.com · read 3 Oct 2026
- Workflow and alerts
- The platform supports configurable notifications for thresholds, compliance signals, and operational performance, plus workflows adapted to existing systems.chargebackgurus.com · read 3 Oct 2026
