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On the recordRead 30 Sep 202614 facts
ChangeEngine HR Knowledge Agent
ChangeEngine identifies San Francisco as its headquarters and says its teams are based in San Francisco, London, and Guadalajara.
Plans and prices
Entry
$350a month
Drag-and-drop branded emails · open, click, and engagement analytics · Personalized Tone AI and templates · automated journey scheduling
Read 30 Sep 2026 · changeengine.com
Engage
Priced on request
Dynamic segmentation and personalized journeys · Slack, Teams, and SMS delivery · Content AI · HRIS and Active Directory integration
Read 30 Sep 2026 · changeengine.com
Enterprise
Priced on request
AI-powered content libraries and custom templates · cross-channel orchestration · advanced roles and permissions · dedicated design services team
Read 30 Sep 2026 · changeengine.com
On the record
- Access
- The product is web-based, supports SSO through Okta, Azure AD, and Google, and can be fully branded to an organization.changeengine.com · read 30 Sep 2026
- Analytics
- Built-in analytics include full-content search, engagement tracking, question trend reporting, deflection analytics, and section-level insights.changeengine.com · read 30 Sep 2026
- Answer features
- The agent provides clear answers, links to exact policy sections, full document viewing or downloading, and optional audio playback.changeengine.com · read 30 Sep 2026
- Fallback behavior
- When the agent cannot find a clear answer, employees are guided to related policy sections or the appropriate People Team contact.changeengine.com · read 30 Sep 2026
- Integrations
- ChangeEngine lists integrations including 15Five, ADP, BambooHR, Gusto, Rippling, Slack, Teams, UKG, Workday, and Zenefits.changeengine.com · read 30 Sep 2026
- Internet access
- The agent never pulls from the public internet and uses only approved internal knowledge.changeengine.com · read 30 Sep 2026
- Languages
- The agent can respond to employee questions in multiple languages.changeengine.com · read 30 Sep 2026
- Permissions
- Content can be assigned by department, manager status, or region, with document groups, visibility rules, version history, and change logs.changeengine.com · read 30 Sep 2026
- Policy-grounded answers
- Responses are grounded exclusively in approved internal policies and documentation.changeengine.com · read 30 Sep 2026
- Purpose
- HR Knowledge Agent turns static policies into a secure, conversational AI experience embedded in an employee experience ecosystem.changeengine.com · read 30 Sep 2026
- Security
- ChangeEngine states that its platform has ISO 27001 and SOC 2 certifications, GDPR compliance, encryption in transit and at rest, SAML or OAuth SSO, and two-factor authentication.changeengine.com · read 30 Sep 2026
- Support
- ChangeEngine lists live chat support, Slack support, weekly check-in calls, training webinars, and dedicated account managers.changeengine.com · read 30 Sep 2026
- Supported documents
- Admins can upload policies in PDF, DOCX, and PPT formats.changeengine.com · read 30 Sep 2026
