On the recordRead 4 Oct 202610 facts
CCBox WFM
Leeds, United Kingdom
Plans and prices
CCBox WFM
Priced on request
No minimum commitments
Read 4 Oct 2026 · ccbox.global
On the record
- Adherence
- It graphically displays each agent’s real-time status against their scheduled activity.ccbox.global · read 4 Oct 2026
- Audience
- The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals.ccbox.global · read 4 Oct 2026
- Connections
- It has real-time and historic connectors to the contact centre.ccbox.global · read 4 Oct 2026
- Deployment
- The cloud-based solution runs entirely through a web browser.ccbox.global · read 4 Oct 2026
- Forecasting
- Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs.ccbox.global · read 4 Oct 2026
- Pricing terms
- The maker describes WFM as a flat fee per agent per month with no minimum commitments.ccbox.global · read 4 Oct 2026
- Purpose
- CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce.ccbox.global · read 4 Oct 2026
- Scheduling
- Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation.ccbox.global · read 4 Oct 2026
- Trial
- The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product.ccbox.global · read 4 Oct 2026
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