On the recordRead 8 Oct 202617 facts
BugHerd
BugHerd · Melbourne, Australia · founded 2011
Plans and prices
Standard
$50a month, billed yearly
5 members · unlimited client users · unlimited projects · 10 GB storage
Read 8 Oct 2026 · bugherd.com
Studio
$80a month, billed yearly
10 members · unlimited client users · unlimited projects · 25 GB storage
Read 8 Oct 2026 · bugherd.com
Premium
$150a month, billed yearly
25 members · unlimited client users · unlimited projects · 50 GB storage
Read 8 Oct 2026 · bugherd.com
Custom
Priced on request
Custom member limit · unlimited client users · unlimited projects · unlimited storage
Read 8 Oct 2026 · bugherd.com
On the record
- AI handling
- The security page says optional AI features are off by default and send only task titles and descriptions to the AI provider.bugherd.com · read 8 Oct 2026
- Automatic context
- BugHerd captures screenshots and technical details such as browser, operating system, and screen resolution with feedback.bugherd.com · read 8 Oct 2026
- Client access
- Clients can leave feedback without creating an account or logging in.bugherd.com · read 8 Oct 2026
- Company history
- BugHerd says it was co-founded in 2010 and officially launched to the SaaS market in 2011.bugherd.com · read 8 Oct 2026
- Extension and embed
- BugHerd can be used through a browser extension or by installing JavaScript code on a website.bugherd.com · read 8 Oct 2026
- Feedback formats
- The pricing page lists feedback on websites, Figma designs, PDFs, images, and video.bugherd.com · read 8 Oct 2026
- Hosting and location
- BugHerd says it runs on Salesforce Heroku hosted on AWS in the us-east-1 region, with screenshots and attachments stored in S3 in the same region.bugherd.com · read 8 Oct 2026
- Integrations
- The site lists integrations including Trello, Slack, GitHub, Jira, Asana, ClickUp, and Zapier.bugherd.com · read 8 Oct 2026
- Privacy and retention
- BugHerd says account data is retained for the life of the account and deleted items are permanently removed from production within 14 days.bugherd.com · read 8 Oct 2026
- Security
- The security page says connections use TLS 1.2 or higher and production data at rest is encrypted with AES-256.bugherd.com · read 8 Oct 2026
- Support and enterprise
- The Custom plan lists a dedicated success manager, onboarding and training support, and secure single sign-on.bugherd.com · read 8 Oct 2026
- Task board
- Feedback is organized as trackable tasks on a Kanban-style task board.bugherd.com · read 8 Oct 2026
- Text edits
- Clients can highlight text and suggest replacements, which BugHerd pins and captures as tasks.bugherd.com · read 8 Oct 2026
- Website feedback
- Clients can point, click, and comment on a live website, with feedback pinned to page elements and converted into tasks.bugherd.com · read 8 Oct 2026
