Bugfender

Bugfender gathers application logs, errors, and crashes remotely so development and support teams can investigate bugs and help users. Its dashboard organizes device logs, including activity that does not result in a crash, and places crash reports alongside those logs. Android and iOS developers can provide a custom in-app screen for users to report issues. Bugfender describes its mobile SDK as compact, low-memory, battery-efficient, and able to work offline. Documented SDKs cover Android, iOS, JavaScript frameworks, Flutter, React Native, Unity, Xamarin, Cordova, and other platforms. Listed integrations include GitHub, Bitbucket, GitLab, Slack, Jira, Zendesk, and Intercom. The free plan includes up to 100,000 log lines per day, 24-hour retention, and a 2,000-device limit. Team costs $39 a month; API access is listed for Pro and Premium. Bugfender says logs are encrypted in transit and at rest, and states that it is GDPR compliant and ISO 27001 certified. The company was founded in 2014 and has a central office in Barcelona.

Bugfender combines remote logs, crash reporting, and user feedback for application teams. Review the free plan's daily volume, retention, and device limits when estimating whether it fits your needs.

Bugfender may suit teams that need remote application logs and crash reports across mobile and other supported platforms. Its in-app feedback feature is specifically available to Android and iOS developers.

Bugfender brings remote app logs, crash reporting, and in-app feedback into one troubleshooting workflow. It is best suited to mobile and cross-platform teams that need to investigate device issues remotely. Its free tier is generous on daily volume and team access, but its 24-hour retention makes it a short window for follow-up.

Overview

Bugfender organizes application logs by device, so teams can inspect activity even when it does not end in a crash. Crash reports and issues appear alongside the logs, giving developers context for investigating failures. Android and iOS developers can also add a custom in-app screen for users to report problems.

The mobile SDK is designed to use little memory and battery, work offline, and stay compact. Its documented SDK coverage spans Android, iOS, web frameworks, Flutter, React Native, Ionic, .NET MAUI, Unity, Xamarin, and Cordova. Integrations include GitHub, Bitbucket, GitLab, Zapier, Slack, Jira, Zendesk, and Intercom, with workflows for creating issues from Bugfender. Logs are encrypted in transit and at rest; network communications support TLS 1.3 and TLS 1.2. Bugfender states that it is GDPR compliant and ISO 27001 certified. On-Premises or Private Instance editions support workloads requiring PCI or HIPAA compliance or data locality.

Key features

Remote logs and crash reporting

Device-organized remote logs help teams investigate problems that a crash-only report would miss. Keeping crashes and issues beside those logs gives engineers more context, although the practical value depends on how long a plan retains data. The free plan retains logs for just 24 hours; Team extends that to seven days, while Pro and Premium provide 30 days.

User feedback and integrations

The in-app feedback screen gives Android and iOS users a direct way to report issues. That makes Bugfender useful when a support team needs reports tied to application diagnostics, though the feedback feature is included in Team and higher plans rather than Free. The integrations can route issue creation into services teams already use.

SDK, API, and security

Broad SDK support makes Bugfender relevant to native mobile apps and several cross-platform or web stacks. API access and webhooks are reserved for Pro and Premium, so teams needing programmatic queries or custom integrations must move beyond Team. Encryption in transit and at rest, TLS support, GDPR compliance, and ISO 27001 certification provide stated security and compliance measures; PCI or HIPAA requirements and data locality point toward On-Premises or Private Instance editions.

Pricing

Bugfender uses a freemium model, with plans differentiated by volume, retention, controls, and service commitments. The listed monthly prices are:

• Free — free: Up to 100,000 log lines each day, 24-hour retention, 2,000 devices, unlimited team members and apps, and a daily summary email. This is a useful starting point for small teams or evaluation, but the short retention window and daily cap limit longer investigations.
• Team — $39 a month: From $39/month, with yearly plans saving 30%. Includes 10 million monthly log lines, seven-day retention, unlimited devices, crash reporting, user feedback, a GDPR DPA, basic permissions, and a fixed pay-as-you-go budget. This is the practical step up for teams that need core diagnostics and feedback across many devices.
• Pro — $89 a month: From $89/month, with yearly plans saving 30%. Keeps the 10 million monthly log-line allowance and adds 30-day retention, fine-grained permissions, S3 log archiving, API access, webhooks, and a customizable pay-as-you-go budget. It suits teams that need longer investigations, data archiving, or custom workflows.
• Premium — $449 a month: From $449/month with custom volume. Includes 30-day retention, priority support, a 99.95% monthly dashboard uptime SLA, an eight-business-hour initial support response, SAML SSO, purchase order billing, and bank transfer. This tier is aimed at organizations that need a contractual service commitment and enterprise administration.
• On-Premises License — $3,600 a month: $3,600.00/month for up to 50 developer seats, plus $36.00/month per additional seat. It includes a self-hosted license, Docker images, sample Docker Compose or Helm configuration, an administration manual, support, and software updates. The per-seat charge matters for larger engineering groups.

Free, Team, and Pro have no SLA; Bugfender says it aims to respond within 24 hours on those plans. Teams should weigh the free tier’s daily log allowance against its one-day retention, and compare Team’s seven-day window with Pro’s 30 days before choosing a plan. The On-Premises License provides self-hosting, while Premium is the plan with the stated uptime SLA.

Platforms

Bugfender supports Android, iOS, JavaScript, Angular, React, jQuery, VueJS, Svelte, Flutter, React Native, Ionic, .NET MAUI, Unity, Xamarin, and Cordova. Its platform coverage is a strength for teams supporting multiple mobile stacks. The product also offers web access, an API, and self-hosted deployment through the On-Premises License.

Who it's for

Bugfender fits mobile and cross-platform app teams that need remote diagnostics, issue context, and a way for users to submit feedback from inside an app. Team is the clearest fit when unlimited devices and seven-day retention matter; Pro is more appropriate when API access, webhooks, archiving, or a month of retention are needed. Organizations that require self-hosting can consider the On-Premises License, while teams requiring an SLA have a Premium option.

It is less compelling for teams whose needs are limited to crash reporting or whose budgets cannot accommodate a paid tier once 24-hour retention is too short. Free offers substantial daily log volume, but it does not provide the longer retention or plan-level support commitments that larger teams may need.

Pros and cons

• Pro: Device-organized logs sit alongside crash reports and issues, helping teams investigate activity that does not produce a crash.
• Pro: The free plan allows 100,000 log lines per day, up to 2,000 devices, and unlimited team members and apps, making it usable for a broad initial rollout.
• Pro: SDK support covers a wide range of mobile, cross-platform, and web technologies.
• Pro: Team adds unlimited devices, crash reporting, and feedback; Pro adds API access, webhooks, and S3 archiving.
• Con: Free retention lasts only 24 hours, which leaves little time to revisit an issue after it is reported.
• Con: API access is limited to Pro and Premium, and only Premium includes a stated uptime SLA and priority support.
• Con: On-Premises pricing starts at $3,600.00/month for 50 developer seats, with an extra monthly charge for each additional seat.

Alternatives

For a broader Mobile App Monitoring comparison, readers can assess products across the category.

• Appelium is another freemium option with Android, iOS, API, web, and self-hosted platforms; its free plan includes one app, one user, and one month of data retention.
• EAS Observe may suit readers prioritizing event volume and retention on a free plan, which includes 100,000 events per month and 90 days of data retention.
• Firebase Cloud Messaging is a no-cost option for readers seeking a free service across Android, iOS, web, and API platforms.
• Guance Container Monitoring is worth considering when container and host monitoring matter, with a free plan covering up to 10 hosts and log and metric quotas.
• OpenReplay may fit teams seeking an open-source, self-managed option with self-managed storage and retention.
• Shakebug offers a free plan with three projects, three members, 500 MAU, and 10 days of data retention for readers comparing bug and crash reporting.
• bitdrift Capture is another freemium choice, with a free tier including 100,000 crash reports per month and 14-day retention.
• Bugsee offers a free Lite plan for up to five unique devices per month with three-day retention.

Verdict

Bugfender is a strong fit for mobile and cross-platform teams that want remote logs, crash context, and in-app user feedback in one workflow. Its broad SDK coverage and generous free daily volume make it easy to consider, while the 24-hour free retention is the main reason to budget for Team or Pro. Look elsewhere if you need a narrower no-cost service, or compare Premium and the self-hosted license carefully if an SLA, data locality, or seat-based deployment is central to the decision.