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Shakebug
Surat, Gujarat, India
What it is
Shakebug is a bug and crash reporting platform for mobile, cross-platform, and web apps, built by Softnoesis Private Limited. Users can report problems by shaking a mobile device or clicking on the web, then attach annotated screenshots, recordings, logs, and device details. The platform also captures crashes automatically and uses AI to group related crashes into issues with device, operating system, and trend information.
Session Journey places sessions, events, bug reports, and crash data on a timeline, including activity from visitors who have not logged in. Other tools include real-time product analytics, custom event tracking, device-level cohort retention, ratings and reviews, and NPS surveys. Listed integrations include Jira, Slack, Trello, ClickUp, Asana, Linear, GitHub, GitLab, Monday.com, and Wrike. The free Basic plan allows up to 3 projects, 3 members, and 500 monthly active users; reaching that user limit pauses new bug or crash reports until the next billing cycle. Standard costs $57.00 per month billed yearly, and Premium is $94.00 per month billed yearly. Shakebug also offers an Enterprise plan with on-premise or self-hosted deployment. Its pricing page says AES-256 encryption at rest and TLS 1.3 in transit.
For and against
For
- Bug reports can include screenshots, recordings, and logs.
- Crashes are captured and grouped automatically.
- Session Journey includes activity from logged-out visitors.
- Integrations include Jira, Slack, and GitHub.
- A free Basic plan is available.
Against
- Basic is limited to 3 projects and 3 members.
- Basic is capped at 500 monthly active users.
- The free-plan limit pauses new reports when reached.
- Standard is $57.00 per month billed yearly.
The verdict
Shakebug combines user-submitted bug reports, automatic crash reporting, and analytics in one platform. Its free tier has a defined usage ceiling, while Standard and Premium have yearly billing terms.
Who it suits
Shakebug suits teams that need bug and crash reports alongside product analytics for mobile, cross-platform, or web apps. Teams with more than 500 monthly active users can consider a paid plan.
Plans and prices
Basic Plan
3 projects · 3 members · 500 MAU · unlimited bug/crash reporting
Read 7 Oct 2026 · shakebug.com
Startup pricing (Premium plan discount)
Premium plan feature set; startup eligibility and exact limits are not specified on the pricing page
Read 7 Oct 2026 · shakebug.com
Standard Plan
6 projects · unlimited members · 20,000 MAU · unlimited bug/crash reporting
Read 7 Oct 2026 · shakebug.com
Premium Plan
Unlimited projects and members · 50,000 MAU · unlimited bug/crash reporting · 180 days data retention
Read 7 Oct 2026 · shakebug.com
Enterprise Plan
Unlimited projects and members · flexible MAU · unlimited data retention and videos · on-premise/self-hosted deployment
Read 7 Oct 2026 · shakebug.com
On the record
- Analytics
- The product includes real-time product analytics, custom event tracking, device-level cohort retention, ratings and reviews, and NPS surveys.shakebug.com · read 7 Oct 2026
- Bug reports
- Users can report bugs by shaking a mobile device or clicking on web, attaching annotated screenshots, recordings, logs, and device details.shakebug.com · read 7 Oct 2026
- Compliance
- The pricing page describes Shakebug as GDPR and CCPA Ready.shakebug.com · read 7 Oct 2026
- Crash reporting
- Shakebug captures crashes automatically and uses AI to group related crashes into issues with device, OS, and trend details.shakebug.com · read 7 Oct 2026
- Free tier limit
- The free Basic plan includes up to 3 projects, 3 members, and 500 monthly active users; reaching the MAU limit pauses new bug or crash reports until the next billing cycle.shakebug.com · read 7 Oct 2026
- Integrations
- The maker lists integrations including Jira, Slack, Trello, ClickUp, Asana, Linear, GitHub, GitLab, Monday.com, and Wrike.shakebug.com · read 7 Oct 2026
- Privacy and hosting
- The privacy policy says Shakebug is an Indian company and that its data is in the EU using a Contabo server; enterprise self-hosted deployments are also offered.shakebug.com · read 7 Oct 2026
- Product
- Shakebug is a bug and crash reporting platform for mobile, cross-platform, and web apps, built by Softnoesis Private Limited.shakebug.com · read 7 Oct 2026
- Security
- Shakebug says its production database is encrypted at rest and its pricing page states AES-256 at rest and TLS 1.3 in transit.shakebug.com · read 7 Oct 2026
- Session journeys
- Session Journey links sessions, events, bug reports, and crash data in a timeline, including for visitors who have not logged in.shakebug.com · read 7 Oct 2026
- Support and payments
- The pricing FAQ offers live chat and email support, says major credit cards are processed through Stripe, and says card details are not stored on Shakebug servers.shakebug.com · read 7 Oct 2026
