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On the recordRead 8 Oct 202616 facts
Brainfish
Sydney and San Francisco
Plans and prices
Platform
Priced on request
5 Platform seats · 5,000 Queries / month · 1:1 Dedicated account manager
Read 8 Oct 2026 · brainfishai.com
On the record
- Add-ons
- The pricing page lists optional AI Actions, integrations, localization, and seat and query upgrades.brainfishai.com · read 8 Oct 2026
- Analytics and audit
- Brainfish scores conversations and records workflow steps, systems accessed and sources used.brainfishai.com · read 8 Oct 2026
- Channels
- The product page lists embedded chat, email through a ticketing platform, help centers, developer documentation, Slack and Microsoft Teams.brainfishai.com · read 8 Oct 2026
- Company
- Brainfish says it was founded in 2022 and lists Sydney and San Francisco as its two headquarters.brainfishai.com · read 8 Oct 2026
- Custom integrations
- Brainfish says custom integrations can be built against REST or webhook sources.brainfishai.com · read 8 Oct 2026
- Data residency
- Brainfish states it offers US, EU or AU hosting with data remaining in region.brainfishai.com · read 8 Oct 2026
- Escalations
- Escalations can be handed to Zendesk or Salesforce with the conversation, checks performed and a recommended next step.brainfishai.com · read 8 Oct 2026
- Integrations
- The integrations page lists tools including Zendesk, Salesforce, Intercom, Slack, Microsoft Teams, Confluence, Google Drive, Notion and Shopify.brainfishai.com · read 8 Oct 2026
- Knowledge features
- Brainfish can learn from demos, calls, tickets and Slack threads, then suggest sourced help article edits for review.brainfishai.com · read 8 Oct 2026
- Plan terms
- The Platform plan includes AI Support Agents, Knowledge Discoveries, Internal Copilots, Proactive Nudges and Customer Analytics; pricing is provided by contacting sales.brainfishai.com · read 8 Oct 2026
- Security
- The site states SOC 2 Type II and ISO 27001 certification, GDPR support, and that customer data is not used to train models.brainfishai.com · read 8 Oct 2026
- Startup eligibility
- The startup program describes incentives for companies with up to $1M USD in funding, under two years old and fewer than five employees.brainfishai.com · read 8 Oct 2026
- What it does
- Brainfish provides AI support agents that check connected systems, follow workflows and resolve customer support tickets.brainfishai.com · read 8 Oct 2026
- Workflow builder
- Support teams can describe a workflow in plain English, connect systems and test it against scenarios before publishing.brainfishai.com · read 8 Oct 2026
