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Bland AI
San Francisco, California
What it is
Bland AI is an enterprise voice AI platform for building, running, and monitoring agents that handle inbound and outbound phone calls. The company lists uses such as IVR replacement, AI call centers, call agents, and call intelligence. Agents can also work over SMS, iMessage, and web chat with shared memory across channels. Bland says it supports 40+ languages natively and real-time translation in 23. Deployment options include managed cloud, customer VPC, on-premise, and fully offline air-gapped environments. Integrations include Twilio, SIP, Salesforce, HubSpot, Slack, Notion, contact-center services, and workflow tools; an open REST API and webhooks are offered for custom connections. The product specifies AES-256 encryption at rest, TLS 1.3 in transit, HSM-backed keys, configurable data residency, and 24/7 on-call engineering. Start has a $0 platform fee and costs $0.14/min, with 10 concurrent calls and 100 calls/day. Build costs $299/month plus $0.12/min and permits 50 concurrent calls and 2,000 calls/day. Enterprise pricing is custom. Start includes one voice and 10 knowledge bases; Build includes five voices and 50 knowledge bases.
For and against
For
- Supports voice, SMS, iMessage, and web chat.
- Lists 40+ native languages.
- Offers managed, VPC, on-premise, and offline deployment.
- Start has a $0 platform fee.
Against
- Start is limited to 10 concurrent calls.
- Start allows 100 calls per day.
- Build costs $299/month plus $0.12/min.
- Enterprise pricing is custom.
The verdict
Bland AI combines voice agents with additional messaging channels, integrations, and multiple deployment choices. Start has usage limits and per-minute charges; higher call capacity is available on Build at a monthly platform fee plus usage.
Who it suits
Bland AI suits organizations building phone agents for inbound or outbound calls, including call centers and IVR replacement. Its listed deployment options include customer-managed environments and offline air-gapped setups.
Plans and prices
Start
10 concurrent calls · 100 calls/day · 10 knowledge bases · 1 voice
Read 2 Oct 2026 · bland.ai
Build
50 concurrent calls · 2,000 calls/day · 50 knowledge bases · 5 voices
Read 2 Oct 2026 · bland.ai
Enterprise
Concurrency sized to volume · on-prem/VPC available · BAA, SSO, data residency · forward deployed engineer available
Read 2 Oct 2026 · bland.ai
On the record
- API and editor access
- Bland documents a REST API, CLI, web agent SDK, and MCP connections for coding tools including Claude Code, Cursor, and Codex.bland.ai · read 2 Oct 2026
- Channels
- Agents can operate across voice, SMS, iMessage, and web chat with shared memory across channels.bland.ai · read 2 Oct 2026
- Custom connections
- The integrations page says an open REST API and webhooks cover custom connections.bland.ai · read 2 Oct 2026
- Data protection
- The product page specifies AES-256 encryption at rest, TLS 1.3 in transit, HSM-backed keys, configurable data residency, and 24/7 on-call engineering.bland.ai · read 2 Oct 2026
- Deployment
- Bland lists managed cloud, customer VPC, on-premise, and fully offline air-gapped deployment options.bland.ai · read 2 Oct 2026
- Free access
- The Start plan is priced at $0 platform fee and says no card is required; the integrations page also advertises a free sandbox with no credit card.bland.ai · read 2 Oct 2026
- Integrations
- Listed integrations include Twilio, SIP, Salesforce, HubSpot, Slack, Notion, Zapier, Genesys, Five9, NICE CXone, Amazon Connect, Talkdesk, Cal.com, Calendly, Make, and Pipedream.bland.ai · read 2 Oct 2026
- Languages
- Bland says it supports 40+ languages natively, with real-time translation available in 23 of them.bland.ai · read 2 Oct 2026
- Limits
- The Start plan is limited to 10 concurrent calls and 100 calls per day, while Build allows 50 concurrent calls and 2,000 calls per day.bland.ai · read 2 Oct 2026
- Product
- Bland is an enterprise voice AI platform for building, running, and monitoring AI phone agents for inbound and outbound calls.bland.ai · read 2 Oct 2026
- Security
- The trust page lists SOC 2 Type II, HIPAA, GDPR, and PCI DSS v4.0, with supporting reports or attestations available by request or under NDA.bland.ai · read 2 Oct 2026
- Support
- The docs provide community access and a support ticket option, and the pricing page says enterprise plans include forward deployed engineering support.docs.bland.ai · read 2 Oct 2026
- Use cases
- The company describes use cases including IVR replacement, AI call centers, inbound and outbound call agents, and call intelligence.bland.ai · read 2 Oct 2026
