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Blackbaud Merchant Services Virtual Terminal
Charleston, South Carolina, United States
What it is
Blackbaud Merchant Services Virtual Terminal is a browser-based portal for processing one-time card payments outside other Blackbaud solutions. It supports card-present and card-not-present transactions. To enter a payment, users select a category and account configuration, provide the amount and payer details, then enter the payment information. Email acknowledgements can be sent when acknowledgement settings are configured. Transactions entered through the terminal do not appear in other Blackbaud solutions or apps, and users who cannot see the terminal should contact their system administrator for access. Merchant Services is available to customers using products including Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry, and Blackbaud Online Express. Blackbaud describes the service as designed exclusively for the social good community. It says card information is encrypted and tokenized and that it adheres to PCI DSS and PA DSS requirements. Pricing is based on transaction percentages and fees, provided on request and included in the contract.
For and against
For
- Supports card-present and card-not-present payments.
- Email acknowledgements can be configured.
- Card information is encrypted and tokenized.
- Payment Services Support is available by live chat or phone.
Against
- Transactions do not appear in other Blackbaud solutions or apps.
- Access may require contacting a system administrator.
- Pricing is provided on request.
The verdict
The Virtual Terminal handles one-time card payments outside other Blackbaud solutions, with both card-present and card-not-present support. Its transaction visibility is limited, and pricing depends on fees set out in the contract.
Who it suits
The Virtual Terminal suits organizations in the social good community using supported Blackbaud products to process one-time card payments. Users may need an administrator to grant access to the terminal.
Plans and prices
Blackbaud Merchant Services (USD transaction pricing)
Visa, Mastercard, Discover, Diners Club, JCB: 2.99% + $0.30 · American Express: 3.5% + $0.30 · PayPal: 2.9% + $0.30 · ACH/direct debit: 1% + $0.30 (max. $5)
Read 8 Oct 2026 · blackbaud.com
On the record
- Access
- Users who do not see Virtual Terminal in the portal should contact their system administrator for access.webfiles-sc1.blackbaud.com · read 7 Oct 2026
- ACH
- The FAQ lists ACH payment processing in Raiser’s Edge NXT, Raiser’s Edge, Online Express, Luminate Online, eTapestry, Enrollment Management System and School Website System.blackbaud.com · read 8 Oct 2026
- Acknowledgements
- Email acknowledgements can be sent by configuring email acknowledgement settings.webfiles-sc1.blackbaud.com · read 7 Oct 2026
- Company history
- Blackbaud’s investor FAQ says the company was incorporated in New York in 1982 and moved its operations to Charleston, South Carolina, in 1989.investor.blackbaud.com · read 8 Oct 2026
- Disbursements and fraud tools
- The Australian-dollar fees page states that funds are disbursed every business day except bank holidays and that clients can enable or configure Premium Fraud Management Service for online transactions.blackbaud.com · read 8 Oct 2026
- Integrations
- The fee page lists Raiser’s Edge NXT, Raiser’s Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud eTapestry and Blackbaud Online Express as available with Blackbaud Merchant Services.blackbaud.com · read 8 Oct 2026
- Intended users
- Blackbaud describes its Merchant Services and Raiser's Edge resource center as designed for the social good community.docs.blackbaud.com · read 8 Oct 2026
- Maker founding year
- Blackbaud reports that it was founded in 1981.csr.blackbaud.com · read 7 Oct 2026
- Maker headquarters
- Blackbaud lists its world headquarters in Charleston, South Carolina.blackbaud.com · read 7 Oct 2026
- P2PE
- Blackbaud partners with Bluefin on a PCI-validated point-to-point encryption solution that encrypts cardholder data at an approved device and decrypts it off-site; the page lists Altru, Blackbaud CRM and Raiser’s Edge NXT for current credit-card availability.blackbaud.com · read 8 Oct 2026
- Payment entry
- To process a payment, users select whether the card is physically present, choose a category and account configuration, enter an amount and payer details, then enter payment information and finish payment.webfiles-sc1.blackbaud.com · read 8 Oct 2026
- Pricing
- U.S. transaction rates listed are 2.99% + $0.30 for Visa, Mastercard, Discover, Diners Club and JCB; 3.5% + $0.30 for American Express; 2.9% + $0.30 for PayPal; and 1% + $0.30 (maximum $5) for ACH/direct debit.blackbaud.com · read 8 Oct 2026
- Purpose
- The Virtual Terminal processes one-time card payments outside other Blackbaud solutions and supports card-present and card-not-present transactions.webfiles-sc1.blackbaud.com · read 7 Oct 2026
- Security
- Blackbaud says it encrypts and tokenizes card information, prevents clients from accessing card data, and adheres to PCI DSS and PA DSS.blackbaud.com · read 8 Oct 2026
- Security and compliance
- Blackbaud states that it is a Level 1 PCI service provider and payment gateway and adheres to PCI DSS and PA DSS requirements.docs.blackbaud.com · read 7 Oct 2026
- Support
- The Virtual Terminal help page directs users with account or application questions to Payment Services Support and advises users who cannot see the Virtual Terminal to contact their system administrator.webfiles-sc1.blackbaud.com · read 8 Oct 2026
- Supported payments
- For U.S.-dollar processing, Blackbaud Merchant Services supports Visa, Mastercard, American Express, JCB, Discover and Diners Club, as well as debit cards that do not require a PIN.blackbaud.com · read 8 Oct 2026
- Transaction visibility
- Virtual Terminal transactions do not appear in other Blackbaud solutions or apps; Blackbaud recommends entering transactions through the relevant solution when possible.webfiles-sc1.blackbaud.com · read 8 Oct 2026
