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Bazaarvoice Ratings & Reviews
Bazaarvoice Ratings & Reviews · Austin, Texas, USA · founded 2005
What it is
Bazaarvoice Ratings & Reviews helps brands and retailers gather product feedback and display or distribute it across online shopping channels. Shoppers can submit ratings, reviews, questions, photos, and videos for multiple purchased products through multi-product forms. Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons. The product describes its review displays as photo-first, mobile-responsive, and designed for SEO. Insights & Reports provides analytics on user-generated content’s sales impact, sentiment, and product innovation opportunities. Brands can send reviews through Bazaarvoice’s retailer network, while retailers can receive content from brands in that network. A Shopify integration synchronizes storefront product catalogs, order data, and customer feedback. Package features vary: Essentials includes collection and display templates, Insights & Reports, and standard support; Advanced adds Questions & Answers, text message review collection, and dedicated Client Success support. Enterprise offers API access, expanded platform flexibility, and premium Client Success offerings. Pricing is on request.
For and against
For
- Collects reviews, questions, photos, and videos
- Summarizes review features using sentiment analysis
- Distributes reviews through a retailer network
- Shopify integration synchronizes catalog and order data
Against
- Pricing is on request
- Response API requires Enterprise
- Using the Response API requires an application and substantial technical resources
The verdict
The product combines feedback collection, review display, analytics, and syndication for brands and retailers. Package choice matters for features such as text-message collection, dedicated support, and API access.
Who it suits
It is designed for brands and retailers that want to collect customer feedback and show it across online shopping channels. Teams using Shopify can connect storefront catalog, order, and feedback data.
Plans and prices
Advanced
Questions & Answers · Text message review collection · Dedicated Client Success support
Read 2 Oct 2026 · bazaarvoice.com
Enterprise
Expanded platform flexibility · Premium Client Success offerings
Read 2 Oct 2026 · bazaarvoice.com
Essentials
Out-of-the-box collection and display templates · Insights + Reports · Standard support
Read 2 Oct 2026 · bazaarvoice.com
On the record
- API availability
- The package descriptions state that Enterprise clients have access to a package of APIs, including Conversations, Response, Mobile SDKs, and Webhooks.bazaarvoice.com · read 2 Oct 2026
- API limit
- Access to the Response API requires the Enterprise package, and using it requires building an application and having substantial technical resources.developers.bazaarvoice.com · read 2 Oct 2026
- Collection
- Multi-product submission forms let shoppers submit ratings, reviews, questions, photos, and videos for multiple purchased products.bazaarvoice.com · read 2 Oct 2026
- Data storage
- Bazaarvoice’s security FAQs state that all data is stored in AWS data centers.bazaarvoice.com · read 2 Oct 2026
- Display
- The product page describes review displays as photo-first, mobile-responsive, and built for SEO.bazaarvoice.com · read 2 Oct 2026
- Intended users
- The product is designed for brands and retailers that want to gather customer feedback and display it across online shopping channels.bazaarvoice.com · read 2 Oct 2026
- Purpose
- Bazaarvoice Ratings & Reviews helps brands and retailers collect, display, distribute, and receive product ratings and reviews.bazaarvoice.com · read 2 Oct 2026
- Reporting
- Insights & Reports provides reporting and analytics on UGC sales impact, sentiment, and product innovation opportunities.bazaarvoice.com · read 2 Oct 2026
- Review Highlights
- Review Highlights uses natural language processing and industry-specific sentiment analysis to summarize review features as pros and cons.bazaarvoice.com · read 2 Oct 2026
- Security
- Bazaarvoice says it is certified to ISO/IEC 27001:2013 and maintains an incident response plan that is regularly updated and tested.bazaarvoice.com · read 2 Oct 2026
- Shopify integration
- The Shopify integration connects Bazaarvoice to a storefront and synchronizes product catalog, order data, and customer feedback.bazaarvoice.com · read 2 Oct 2026
- Support
- The product page says the Advanced package includes guidance from dedicated Client Success support and Enterprise includes premium Client Success offerings.bazaarvoice.com · read 2 Oct 2026
- Syndication
- Brands can distribute reviews across Bazaarvoice’s retailer network, and retailers can receive content from brands in the network.bazaarvoice.com · read 2 Oct 2026
