bavoli
Bay Area, California, United States
What it is
bavoli is a web-based service that combines restaurant ordering, reservations, waitlists, menus, guest profiles, and a phone agent. Guests can place pickup, delivery, QR table-service, or kiosk orders through one menu. Reservations work through a restaurant website or Google, while the digital waitlist tracks walk-ins with live wait times and automatic notifications. The guest CRM records preferences, visit history, dietary needs, and special occasions. The Free plan costs nothing and includes unlimited reservations, waitlist parties, and covers, texts for the first 25 parties each month, and 60 phone-agent minutes once. Plus costs $30 a month, and Pro costs $60 a month; both can also be billed annually as listed. Ordering fees are $0.50 per pickup order, $1.00 per delivery order, and 0.5% per QR or kiosk order. Delivery is currently available to US restaurants. Restaurants can export guest lists, which Bavoli says it does not sell.
For and against
For
- Combines ordering, reservations, and waitlists
- Guest CRM tracks preferences and visit history
- Automatic waitlist notifications
- Free plan requires no card
- Guest lists can be exported
Against
- Ordering fees apply per transaction
- Free plan texts only first 25 parties monthly
- Phone-agent free allowance is one-time
- Delivery is currently limited to US restaurants
The verdict
bavoli brings front-of-house ordering and guest management into one web service. Its free tier covers core reservations and waitlists, while paid plans and per-order fees expand messaging, phone, and ordering options.
Who it suits
It suits independent restaurants managing ordering, bookings, walk-ins, and guest relationships. Bavoli also offers the same plans to booking and walk-in businesses such as salons and activity venues.
Plans and prices
Free
Unlimited reservations, waitlist parties and covers · Texts for first 25 parties/month · 60 phone agent minutes once
Read 8 Oct 2026 · bavoli.com
Plus
Texts for 500 parties/month · Card holds and no-show fees · Hide bavoli badge
Read 8 Oct 2026 · bavoli.com
Phone agent add-on
300 AI minutes/month · Then calls forward to a chosen number, up to 1,000 minutes/month · Calls under 15 seconds don't count
Read 8 Oct 2026 · bavoli.com
Pro
Texts for 1,500 parties/month · Own domain for restaurant website
Read 8 Oct 2026 · bavoli.com
Event pass
30 days · Essential texts for up to 10,000 more parties after plan texts are used
Read 8 Oct 2026 · bavoli.com
On the record
- Data ownership
- Restaurants can export guest lists, and the company says it does not sell guest lists.bavoli.com · read 8 Oct 2026
- Guest management
- The guest CRM tracks preferences, visit history, dietary needs, and special occasions.bavoli.com · read 8 Oct 2026
- Integrations
- The privacy policy names Google Reserve, Stripe, and POS systems as integrations or connected services.bavoli.com · read 8 Oct 2026
- Ordering
- Guests can order pickup, delivery, QR table service, and kiosk orders through one menu.bavoli.com · read 8 Oct 2026
- Ordering fees
- Pickup costs $0.50 per order, delivery $1.00 per order, and QR or kiosk ordering 0.5% per order; delivery is currently available to US restaurants.bavoli.com · read 8 Oct 2026
- Payments
- Stripe processes payment information, and Bavoli says it stores tokenized card references rather than full card numbers.bavoli.com · read 8 Oct 2026
- Privacy
- Bavoli says it does not sell personal information or provide guest contact details to third parties for their own marketing.bavoli.com · read 8 Oct 2026
- Product
- Bavoli combines online ordering, reservations, waitlists, menus, guest profiles, and a phone agent for restaurants.bavoli.com · read 8 Oct 2026
- Reservations
- Guests can book through a restaurant's website or Google, and Plus and Pro include card holds and no-show fees.bavoli.com · read 8 Oct 2026
- Security
- Bavoli's DPA says data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256, with role-based access controls and row-level security.bavoli.com · read 8 Oct 2026
- Support
- Bavoli lists [email protected] and says it typically responds within four business hours.bavoli.com · read 8 Oct 2026
- Target customers
- Bavoli says its tools are designed for independent restaurants and also offers the same plans to booking and walk-in businesses such as salons and activity venues.bavoli.com · read 8 Oct 2026
- Waitlist
- The digital waitlist manages walk-ins with real-time wait times and automatic guest notifications.bavoli.com · read 8 Oct 2026
