Batch
Batch · Paris, France · founded 2015
What it is
Batch is an AI customer engagement platform for CRM teams to create, test, and automate campaigns across acquisition, monetization, and retention. It supports SMS, email, in-app messaging, mobile push, and web push. Campaign tools include a unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics. Batch AI adds workflow agents and AI Decisioning to make campaign decisions and optimize campaigns. Its data platform combines mobile, website, and data warehouse signals in real time, reconciling cross-device identifiers into customer profiles. Server-side APIs and client-side SDKs support integration; featured MarTech partners include Snowflake, Piano Analytics, Segment, and Hightouch. Batch says its platform is GDPR compliant, supports automatic or customizable data purges, and stores customer data exclusively in France, with no technical infrastructure outside the European Union. Replacing a legacy CRM and launching campaigns takes 8–12 weeks, depending on a customer’s marketing technology setup. Pricing is available on request. The Enterprise plan includes the full feature set, a dedicated account manager, and connectors for other MarTech tools. Batch was founded in 2015 and is headquartered in Paris, France.
For and against
For
- Campaigns span five listed messaging channels.
- Includes predictive scores, A/B/N testing, and automated journeys.
- Data platform reconciles cross-device identifiers into profiles.
- Customer data is stored exclusively in France.
Against
- Pricing is available on request.
- Replacing a legacy CRM and launching campaigns takes 8–12 weeks.
- Plan-specific support ranges from self-service to dedicated account management.
The verdict
Batch brings campaign creation, automation, analytics, and customer data features into one platform. Pricing is by request, and implementation timing depends on the customer’s marketing technology setup.
Who it suits
Batch is suited to CRM teams at businesses seeking campaign tools across messaging channels and customer lifecycle stages. Its Enterprise plan includes a dedicated account manager and connectors for other MarTech tools.
Plans and prices
Enterprise
Customizable plan · Full Batch feature set · Dedicated account manager · Connectors for other MarTech tools
Read 3 Oct 2026 · batch.com
On the record
- AI
- Batch AI includes workflow agents, predictive scores, and AI Decisioning for autonomously deciding, launching, and optimizing campaigns.batch.com · read 3 Oct 2026
- API
- Batch provides server-side APIs for its profile-oriented data model and supports client-side integration through SDKs.doc.batch.com · read 3 Oct 2026
- Audience
- Batch says more than 350 B2C brands across Europe use its platform, including brands in retail, media, mobility, banking and luxury.batch.com · read 3 Oct 2026
- Campaign tools
- Batch provides a unified editor, predictive audience scores, A/B/N testing, automated journeys, and real-time analytics.batch.com · read 3 Oct 2026
- Channels
- The platform supports SMS, email, in-app messaging, mobile push, and web push campaigns.batch.com · read 3 Oct 2026
- Data platform
- Batch unifies mobile, website, and data warehouse signals in real time and reconciles cross-device identifiers into customer profiles.batch.com · read 3 Oct 2026
- Data residency
- Batch’s GDPR help page says customer data is stored exclusively in France and that it maintains no technical infrastructure outside the European Union.help.batch.com · read 3 Oct 2026
- Implementation
- Batch says replacing a legacy CRM and launching campaigns takes 8–12 weeks depending on the customer’s marketing technology setup.batch.com · read 3 Oct 2026
- Integrations
- Batch lists Snowflake, Piano Analytics, Segment, and Hightouch among its featured MarTech partners.batch.com · read 3 Oct 2026
- Product
- Batch describes itself as an AI Customer Engagement Platform for CRM teams that designs, tests, and automates campaigns across acquisition, monetization, and retention.batch.com · read 3 Oct 2026
- Security and privacy
- Batch says its data platform is GDPR compliant, supports automatic or customizable data purges, and uses a sovereign architecture outside the US CLOUD Act.batch.com · read 3 Oct 2026
- Support
- Batch offers CRM and technical support, with plan-specific support ranging from self-service to dedicated account management in its published mobile plans.batch.com · read 3 Oct 2026
