Answerbase

No phone app

5.5No. 113 of 138
in Knowledge base software

Recognised40% of the score22
Phone app26% of the score0
Documented20% of the score83
Free plan14% of the score0

Free plan: No
Paid plans from: $149/mo
Runs on: api, Web

Summary

Answerbase is ranked #113 of 138 in knowledge base software on Samsung Mobile US Press, made by Answerbase (Barcelona, Spain). It runs on API, Web. There is no free plan. Paid plans start at $149/mo.

Answerbase plans and pricing

All plans

Starter $149/mo $149 per month 1,000 page integrations · 50,000 monthly service requests · 3 user accounts answerbase.com · 29 Sept 2026

Business $399/mo $399 per month 15,000 page integrations · 50 pages optimized/mo · 250,000 monthly service requests · 10 user accounts answerbase.com · 29 Sept 2026

Advanced $799/mo $799 per month 50,000 page integrations · 150 pages optimized/mo · 1,000,000 monthly service requests · 50 user accounts answerbase.com · 29 Sept 2026

Enterprise Not published Unlimited users answerbase.com · 20 Sept 2026

Enterprise Not published Contact Us for pricing Custom page integrations and limits · Unlimited users and groups · Custom limits and storage answerbase.com · 29 Sept 2026

Compared on knowledge base software

Free plan: Noanswerbase.com
Paid from: $149/moanswerbase.com
Community visibility: mixedanswerbase.com
Custom domain: Yesanswerbase.com
Single sign-on: Yesanswerbase.com
Moderation tools: Yesanswerbase.com
Help desk integrations: Yesanswerbase.com
Community analytics: Yesanswerbase.com

Facts

SSO support: Yesanswerbase.com · 20 Sept 2026
AI workflows: The platform drafts answers using AI and existing product knowledge, with merchant review and approval before product questions are published.answerbase.com · 29 Sept 2026
Knowledge distribution: A validated answer can be reused for product Q&A, product and collection FAQs, buying guides, knowledge base articles, AI answers, and customer support resources.answerbase.com · 29 Sept 2026
Analytics: Answerbase says its conversion analytics show which questions drive engagement, correlate with purchases, or leave buyers uncertain.answerbase.com · 29 Sept 2026
Shopify integration: The Shopify integration syncs products and collections, supports Shopify App Proxy and webhooks, and renders Q&A through the store theme.answerbase.com · 29 Sept 2026
Support integrations: The Shopify page describes Gorgias and Zendesk integrations that use support inbox questions and ticket data to identify FAQ candidates and unanswered customer questions.answerbase.com · 29 Sept 2026
Other commerce platforms: Answerbase's help center lists BigCommerce, Shopify, Volusion, and WooCommerce under ecommerce integrations.help.answerbase.com · 29 Sept 2026
Publishing and markup: The Shopify page says FAQs are published with structured data and automatic markup, and that the Q&A widget adapts to the store's theme styling.answerbase.com · 29 Sept 2026
Security and moderation: The Shopify page describes moderation controls to review, edit, or decline Q&A before it goes live; I found no security certification or compliance claim on the maker pages opened.answerbase.com · 29 Sept 2026
Plans and usage limits: The pricing comparison lists monthly service request limits of 50,000 for Starter, 250,000 for Business, 1,000,000 for Advanced, and custom limits for Enterprise.answerbase.com · 29 Sept 2026
Support and onboarding: The About page says onboarding support is included and that no long-term contract is required.answerbase.com · 29 Sept 2026
Intended users: The maker describes Answerbase as serving ecommerce merchants and says it began building for small and medium-sized businesses in 2010.answerbase.com · 29 Sept 2026