- Home
- Travel Arrangement Software
- Amex GBT Neo
Amex GBT Neo
New York, New York, USA; London, England
What it is
Amex GBT Neo combines business travel booking with expense management. Bookings automatically feed into Neo expense, and organizations can configure the system around complex or changing needs and travel policies. Travelers can use the desktop and mobile experience, with itinerary suggestions based on preferences and booking history that they can modify. Expense tools support receipt capture and categorization, calculate allowances and reimbursable amounts, detect duplicate expenses, and prompt users to fix noncompliant items before submission. Neo connects with supplier ecosystems, analytics, corporate payment methods, travel policies, user profiles and single sign-on, and can sync with enterprise resource planning systems. The linked Amex GBT Mobile app is available for iOS and Android. Amex GBT says travel counselors are available for chat 24/7, with in-app assistance and handoff to a counselor. Pricing is on request and may be a flat fee, pay-as-you-book, subscription or custom terms depending on company needs. Availability may vary by location; Amex GBT advises scheduling a demo to assess fit.
For and against
For
- Bookings automatically feed into expense management
- Supports receipt capture and expense categorization
- Flags duplicates and noncompliant expenses
- Travel counselor chat is available 24/7
Against
- Pricing is available on request
- Availability may vary by location
- Pricing terms depend on company needs
The verdict
Neo combines travel booking, policy controls and expense workflows, with mobile access and round-the-clock counselor chat. Businesses will need to request pricing and confirm location availability before deciding whether it fits.
Who it suits
Neo is presented for complex businesses seeking combined travel and expense management with specialized business travel services. Its configurable policies and ERP connectivity may suit organizations with established workflows.
Plans and prices
Custom enterprise plan
Travel and expense management · configurable policies and workflows · support and servicing options
Read 21 Oct 2026 · getapp.com
Amex GBT Neo
flat fee, pay as you book, subscription, or custom terms; pricing depends on company needs
Read 5 Oct 2026 · amexglobalbusinesstravel.com
On the record
- API
- Amex GBT describes Neo as proprietary; its release documentation references a Neo Profile API for maintaining user profiles.explorer.amexglobalbusinesstravel.com · read 21 Oct 2026
- API capability
- The Neo Profile API can create missing accounting-segment values during profile synchronization when createIfNeeded is enabled.explorer.amexglobalbusinesstravel.com · read 21 Oct 2026
- Availability
- Amex GBT says solution availability may vary by location and advises scheduling a demo to find the best fit.amexglobalbusinesstravel.com · read 5 Oct 2026
- Booking recommendations
- Neo recommends itineraries based on traveler preferences and booking history, and allows travelers to modify itineraries.amexglobalbusinesstravel.com · read 5 Oct 2026
- Cloud deployment
- GetApp describes Neo as a cloud-based travel-management tool.getapp.com · read 21 Oct 2026
- Company founding
- Amex GBT became a standalone joint venture in 2014 after separating from American Express.amexglobalbusinesstravel.com · read 21 Oct 2026
- Company headquarters
- Amex GBT lists North American headquarters in New York and European headquarters in London.amexglobalbusinesstravel.com · read 21 Oct 2026
- Company legal name
- Crunchbase lists the legal name as GBT Travel Services UK Limited.crunchbase.com · read 21 Oct 2026
- Company size
- LinkedIn lists American Express Global Business Travel as having more than 10,001 employees.linkedin.com · read 21 Oct 2026
- Configurable policies
- Neo can be configured to support complex and changing organizational needs and travel policies.amexglobalbusinesstravel.com · read 5 Oct 2026
- Documentation
- A customer knowledge base provides setup instructions, QR-code activation steps and receipt-capture guidance.knowledge.amexgbtone.com · read 21 Oct 2026
- Duty of care
- Neo includes servicing options and duty-of-care tools for traveler support.amexglobalbusinesstravel.com · read 21 Oct 2026
- Email security
- Neo release 25.5 standardized sender addresses and improved SPF, DKIM and DMARC pass rates.explorer.amexglobalbusinesstravel.com · read 21 Oct 2026
- ERP connectivity
- Neo can sync with enterprise resource planning systems.amexglobalbusinesstravel.com · read 5 Oct 2026
- Expense automation
- Neo supports receipt capture and categorization, and automatically calculates allowances and reimbursable amounts.amexglobalbusinesstravel.com · read 5 Oct 2026
- Expense controls
- Neo can detect duplicate expenses and prompt users to correct noncompliant items before submission.amexglobalbusinesstravel.com · read 5 Oct 2026
- Integrations
- Neo integrates suppliers, analytics, corporate payment methods, travel policies, user profiles and single sign-on.amexglobalbusinesstravel.com · read 21 Oct 2026
- Limit: AI and automation
- A recent G2 reviewer said Neo felt traditional and agent-dependent and needed more AI features.g2.com · read 21 Oct 2026
