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ACI Automated Dispute Manager
Elkhorn, Nebraska, United States
What it is
ACI Automated Dispute Manager helps issuers and acquirers manage payment disputes and adjustments, with the stated aim of reducing financial write-off losses. Its case management capabilities can create, analyze, action, and close cases, while visualizations show exposure and case status. Issuer workflows can match correspondence to case files, exchange dispute data, and let customer-facing channels initiate disputes. Acquirers can use a portal to submit documentation and initiate adjustments; cases can be assigned according to analyst skills or opened from payment-scheme dispute information. The product is described as helping users work with current rules and regulations. It is web-based, supports Visa and Mastercard, and lists integrations with ACI Issuing, ACI Acquiring, Visa Resolve Online, and Mastercard Mastercom. ACI says the product is developed by Lean Industries and integrated into ACI Issuing and ACI Acquiring. ACI was founded in 1975 and is headquartered in Elkhorn, Nebraska. Pricing is available on request, and no free plan is offered. ACI says Global HELP24 provides technical support 24×7×365 and operates in more than 25 countries.
For and against
For
- Automates creation and handling of cases.
- Issuer workflows can match correspondence to cases.
- Acquirers can submit documentation through a portal.
- Visualizations show exposure and case status.
- Lists Visa and Mastercard support.
Against
- No free plan is available.
- Pricing is available only on request.
- Listed platform is web.
The verdict
ACI Automated Dispute Manager focuses on dispute workflows for both issuers and acquirers, with case handling and visibility tools. A free plan is not offered, and the product page does not display a price.
Who it suits
It is intended for issuers and acquirers handling payment disputes and adjustments. Prospective customers can request a consultation for pricing.
On the record
- Acquirer features
- For acquirers, it provides a portal to submit documentation and initiate adjustments, matches analyst skills to cases, and can automatically open cases from payment-scheme dispute information.aciworldwide.com · read 7 Oct 2026
- Acquirer portal
- Acquirers can use a portal to submit documentation and initiate adjustments.aciworldwide.com · read 7 Oct 2026
- Automatic case opening
- Cases can be opened automatically from payment scheme dispute information.aciworldwide.com · read 7 Oct 2026
- Case assignment
- For acquirers, the product can match analyst skills to cases requiring expertise.aciworldwide.com · read 7 Oct 2026
- Case management
- Its automated case management capability can create, analyze, action, and close cases.aciworldwide.com · read 7 Oct 2026
- Company history
- ACI says it was founded in Omaha, Nebraska, in 1975.aciworldwide.com · read 7 Oct 2026
- Consultation
- ACI’s product page invites prospective customers to request a consultation.aciworldwide.com · read 7 Oct 2026
- Customer channels
- The product enables issuers’ customer-facing channels to initiate disputes.aciworldwide.com · read 7 Oct 2026
- Exposure visibility
- Data visualization provides an instant view of exposure and case management status.aciworldwide.com · read 7 Oct 2026
- Intended users
- The product page describes capabilities for issuers and acquirers.aciworldwide.com · read 7 Oct 2026
- Issuer features
- For issuers, it can match correspondence to case files, automate dispute-data exchange, manage workflows, and let customer-facing channels initiate disputes.aciworldwide.com · read 7 Oct 2026
- Issuer workflows
- Issuers can match correspondence to case files, automate required dispute data exchange, and define workflows for payment rules and processes.aciworldwide.com · read 7 Oct 2026
- Pricing
- The product page offers a consultation request and does not display a price.aciworldwide.com · read 7 Oct 2026
- Product development
- ACI says Automated Dispute Manager is developed by Lean Industries and fully integrated into ACI Issuing and ACI Acquiring.aciworldwide.com · read 7 Oct 2026
- Purpose
- ACI Automated Dispute Manager helps manage disputes and adjustments across payment schemes and aims to minimize financial write-off losses.aciworldwide.com · read 7 Oct 2026
- Rules
- The product is described as helping users work with the most recent rules and regulations.aciworldwide.com · read 7 Oct 2026
- Scheme integrations
- ACI’s Rabobank case study describes automating chargeback eligibility checks and questionnaire submissions across Visa Resolve Online and Mastercard Mastercom.aciworldwide.com · read 7 Oct 2026
- Support
- ACI says its Global HELP24 organization provides technical support 24×7×365 and support in more than 25 countries.aciworldwide.com · read 7 Oct 2026
