71lbs

Plans and prices

Every plan, in full

On the record

Automated refund recovery

It tracks FedEx and UPS shipments, files claims when deliveries miss guarantees, and sends weekly refund reports.71lbs.com · read 4 Oct 2026

Carrier account setup

Customers connect FedEx and UPS accounts using their carrier credentials; 71lbs says setup takes about two minutes and requires no downloads.71lbs.com · read 4 Oct 2026

Claim limits

The page lists automatic coverage up to $100 and says higher-value items require purchasing the carrier's Declared Value; inadequate packaging, prohibited items, and acts of God are not covered.71lbs.com · read 4 Oct 2026

Company identity

The site identifies the business as 71lbs, Inc.; its privacy page says 71 Pounds, Inc. is a Delaware corporation.71lbs.com · read 4 Oct 2026

Dashboard and API

71lbs says its dashboard, reporting, and API provide shipping analytics, discount benchmarks, and savings opportunities.71lbs.com · read 4 Oct 2026

Lost and damaged claims

For lost or damaged shipments, it uses software and specialists to follow claims, and says approval rates are 70%+.71lbs.com · read 4 Oct 2026

Rate negotiation

71lbs analyzes shipping data to benchmark rates and gives customers guidance for negotiating directly with FedEx and UPS.71lbs.com · read 4 Oct 2026

Refund timing and billing

The FAQ says refunds typically appear within 2–4 weeks of activation and the service fee is invoiced separately at month end.71lbs.com · read 4 Oct 2026

Security and privacy

Its privacy page says account access requires an account-specific password, transportation information is safeguarded with procedural security measures, and online services use data encryption; the page says it was last updated November 1, 2014.71lbs.com · read 4 Oct 2026

SMB shipping discounts

The SMB Savings Program advertises 14%–21% savings, with no volume minimums or long-term contract.71lbs.com · read 4 Oct 2026

Support

71lbs lists email and phone support and says chat is available Monday–Friday, 8:30 a.m.–5:00 p.m. EST.71lbs.com · read 4 Oct 2026

What it does

71lbs helps companies reduce shipping costs by recovering late delivery refunds, negotiating carrier rates, and providing SMB group savings.71lbs.com · read 4 Oct 2026

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