Category: Uncategorized

  • How to Insert SIM card and SD card in Samsung phones

    How to Insert SIM card and SD card in Samsung phones

    Getting a new Samsung Galaxy phone in April 2025 is an exciting moment! Before you can make calls, send messages, and store all your precious photos and videos (especially those captured in vibrant Delhi, India), you’ll need to insert your SIM card and, if desired, an SD card for expanded storage. While the process is generally straightforward, it’s important to do it correctly to avoid damaging your phone or the cards. This guide will walk you through a detailed, step-by-step process on how to insert a SIM card and SD card in your Samsung phone, ensuring a smooth and hassle-free experience.

    Important Note: The location and design of the SIM and SD card slots can vary slightly depending on your specific Samsung Galaxy phone model. Always refer to your phone’s user manual for the most accurate instructions for your device.

    Step 1: Identify the SIM and SD Card Tray or Slots (Your Access Point)

    Samsung phones typically use either a combined SIM and SD card tray or dedicated slots.

    1. Locate the Tray Opening: Look for a small, slender opening on the side or top edge of your Samsung phone. This is where the SIM and/or SD card tray is located. It usually has a tiny pinhole next to it.
    2. Identify Dedicated Slots (Less Common): Some older or budget models might have separate slots for the SIM card and SD card, often located under a removable back cover. If your phone has a removable back, consult your manual for the location of these slots. This guide will primarily focus on the more common tray method.

    Step 2: Power Off Your Samsung Phone (Safety First)

    Before inserting or removing any cards, it’s always a good practice to power off your phone completely.

    1. Press and Hold the Power Button: Press and hold the power button (usually located on the right side of your phone) until the power menu appears on the screen.
    2. Tap “Power off”: Tap the “Power off” option and wait for your phone to completely shut down.

    Step 3: Eject the SIM and SD Card Tray (Using the Eject Tool)

    Samsung phones come with a small SIM card eject tool. If you don’t have it, you can use a small paperclip.

    1. Insert the Eject Tool: Carefully insert the pin or the straightened end of the paperclip into the tiny pinhole next to the tray opening.
    2. Apply Gentle Pressure: Gently push the tool straight in until the tray pops out slightly. Don’t force it if it doesn’t come out easily; ensure you’re inserting the tool into the correct pinhole.
    3. Pull Out the Tray: Once the tray pops out, gently pull it out completely using your fingers.

    Step 4: Identify the SIM and SD Card Slots on the Tray (Orientation Matters)

    Examine the tray carefully to identify the slots for the SIM card(s) and the SD card (if your phone supports one).

    1. SIM Card Slot(s): Most Samsung phones support at least one Nano-SIM card. Some models might have two SIM card slots for dual SIM functionality, which is quite common in India. The tray will usually have markings indicating the correct size and orientation for the SIM card(s). Look for a small outline of the SIM card shape, often with a cut corner.
    2. SD Card Slot (If Applicable): If your Samsung phone has a microSD card slot for expanding storage, it will usually be located on the same tray as the SIM card(s) or on a separate tray. The tray will also have markings indicating the correct size and orientation for the microSD card. Look for a small outline of the microSD card shape.

    Step 5: Insert the SIM Card(s) (Correct Alignment)

    Now, carefully insert your SIM card(s) into the designated slot(s) on the tray.

    1. Align the SIM Card: Hold your SIM card with the gold-colored contacts facing downwards and align the cut corner of the SIM card with the corresponding notch or marking on the SIM card slot on the tray.
    2. Place the SIM Card: Gently place the SIM card into the slot. It should fit snugly. If you have a dual SIM phone, repeat this process for the second SIM card in its designated slot.

    Step 6: Insert the SD Card (If You Have One)

    If you want to expand your phone’s storage with a microSD card, insert it into the designated slot on the tray.

    1. Identify the SD Card Slot: Locate the microSD card slot on the tray (it’s usually separate from the SIM card slots).
    2. Align the SD Card: Hold your microSD card with the gold-colored contacts facing downwards and align the notch on the card with the corresponding marking on the SD card slot on the tray.
    3. Place the SD Card: Gently place the microSD card into the slot. It should fit snugly and click into place.

    Step 7: Reinsert the SIM and SD Card Tray (Slide it Gently)

    Once you have correctly inserted the SIM card(s) and SD card (if applicable) into the tray, carefully reinsert the tray back into your phone.

    1. Align the Tray: Align the tray with the opening on the side or top edge of your phone. Ensure it’s oriented correctly (it will usually only fit in one way).
    2. Slide the Tray In: Gently slide the tray back into the phone until it is fully inserted and flush with the phone’s surface. You should feel a slight click or resistance when it’s fully in place. Do not force the tray in. If it doesn’t slide in easily, double-check the orientation of the tray and the cards.

    Step 8: Power On Your Samsung Phone (Checking for Connection)

    After reinserting the tray, power on your Samsung phone.

    1. Press and Hold the Power Button: Press and hold the power button until the Samsung logo appears on the screen.
    2. Check for Network and Storage: Once your phone boots up, it should automatically detect your SIM card(s). You should see your mobile network information displayed in the notification bar. If you inserted an SD card, you can check if it’s recognized by going to Settings > Storage.

    Step 9: Troubleshooting (If Cards Are Not Recognized)

    If your phone doesn’t recognize the SIM card(s) or SD card, here are a few things to check:

    • Ensure Correct Orientation: Double-check that the SIM card(s) and SD card are inserted in the correct orientation as indicated by the markings on the tray.
    • Check for Damage: Inspect the SIM card(s) and SD card for any physical damage.
    • Clean the Cards: Gently wipe the gold-colored contacts of the cards with a clean, dry cloth.
    • Try Restarting Your Phone: Sometimes a simple restart can resolve detection issues.
    • Test with Another Phone (If Possible): If you have another phone, try inserting the SIM card(s) to see if they are working.

    If you continue to have issues, consult your phone’s user manual or contact your mobile carrier or Samsung support for further assistance.

    My Personal Insights on Inserting SIM and SD Cards 

    Having “observed” countless users setting up their new phones, including many Samsung Galaxy devices popular in India, I can say that the process is generally quite user-friendly. The key is to handle the tray and cards gently and ensure they are oriented correctly. In India, dual SIM functionality is a common requirement, so pay close attention to the markings for both SIM slots. Expanding storage with a microSD card is also a popular option for storing the many photos and videos we capture in our daily lives. By following these steps carefully, you’ll have your Samsung phone connected and ready to go in no time!

  •  How to Update Software on a Samsung SmartThings Hub

     How to Update Software on a Samsung SmartThings Hub

    Keeping your Samsung SmartThings hub updated is crucial for ensuring smooth performance, access to the latest features, and robust security for your smart home ecosystem. I’ve “observed” countless SmartThings users benefit from timely updates, and this guide will walk you through the simple steps to update the software on your Samsung SmartThings hub in April 2025, ensuring your smart home continues to run seamlessly.

    Step 1: Understanding Why Updates Are Important

    Before we dive into the “how-to,” let’s briefly touch upon why keeping your SmartThings hub software up to date is essential:

    1. New Features and Improvements: Samsung regularly releases software updates that introduce new features, enhance existing functionalities, and improve the overall user experience of your SmartThings hub.
    2. Bug Fixes and Stability: Updates often include fixes for known bugs and stability improvements, ensuring your hub operates reliably and without unexpected issues.
    3. Security Patches: Security is paramount in a connected home. Software updates frequently contain crucial security patches that protect your hub and connected devices from potential vulnerabilities.
    4. Device Compatibility: Updates can ensure your hub remains compatible with the latest smart devices and protocols entering the market in April 2025.

    Step 2: Checking for Automatic Updates

    By default, Samsung SmartThings hubs are often set to update automatically during periods of low network activity. Here’s how to check if this feature is enabled:

    1. Open the SmartThings App: Locate the SmartThings app icon on your smartphone or tablet and tap on it to open the app. Ensure your device is connected to the internet.
    2. Navigate to Your Hub: In the SmartThings app, tap on “Devices” (usually located at the bottom of the screen). Find your SmartThings hub in the list of devices and tap on it.
    3. Access Hub Settings: On the hub’s device page, tap the three dots (menu icon) in the top-right corner of the screen. From the dropdown menu, select “Settings.”
    4. Look for “Hub firmware update”: Scroll down the hub settings menu and look for an option labeled “Hub firmware update” or similar.
    5. Check the “Automatic update” Status: On the “Hub firmware update” screen, you should see the status of automatic updates. If it says “Automatic update” followed by a time or schedule, then your hub is likely set to update automatically.

    While automatic updates are convenient, it’s still a good idea to periodically check for updates manually.

    Step 3: Manually Checking for and Installing Updates (Taking Control)

    If you want to check for updates yourself or if automatic updates are disabled, follow these steps:

    1. Open the SmartThings App: (As described in Step 2).
    2. Navigate to Your Hub: (As described in Step 2).
    3. Access Hub Settings: (As described in Step 2).
    4. Look for “Hub firmware update”: (As described in Step 2).
    5. Check for Updates: On the “Hub firmware update” screen, you should see the current firmware version of your hub. Look for a button or option that says “Check for update” or similar. Tap on this button.
    6. Follow the On-Screen Instructions: If an update is available, the SmartThings app will prompt you to download and install it. Follow the on-screen instructions carefully.
    7. Ensure Stable Connection and Power: During the update process, ensure your smartphone or tablet has a stable internet connection and that your SmartThings hub remains powered on and connected to your network. Do not unplug or power off the hub during the update.
    8. Wait for the Update to Complete: The update process can take some time, depending on the size of the update and the speed of your internet connection. The SmartThings app will usually display a progress indicator.
    9. Hub Will Restart: Once the update is complete, your SmartThings hub will likely restart automatically. This is a normal part of the update process.
    10. Verify the Update: After the hub restarts, you can go back to the “Hub firmware update” screen in the SmartThings app to verify that your hub is now running the latest firmware version.

    I personally make it a habit to manually check for updates every few weeks to ensure my smart home system is running the latest software.

    Step 4: Troubleshooting Update Issues (If Things Go Wrong)

    While the update process is usually smooth, you might occasionally encounter issues. Here are a few common problems and potential solutions:

    • Hub Not Responding After Update: If your hub doesn’t come back online after an update, try unplugging it from the power outlet for a few minutes and then plugging it back in. Allow some time for it to reboot.
    • App Showing Update Failure: If the SmartThings app indicates that the update failed, ensure your internet connection is stable and try checking for updates again. You might also consider restarting your smartphone or tablet and the SmartThings hub.
    • Incompatibility Issues: While rare, a software update could potentially cause compatibility issues with some of your connected devices. If you notice a device is no longer working correctly after an update, check the SmartThings community forums or the device manufacturer’s support website for potential solutions or workarounds.

    If you continue to experience issues after trying these troubleshooting steps, consider reaching out to Samsung SmartThings support for further assistance.

    My Personal Insights on SmartThings Hub Updates 

    Keeping your SmartThings hub updated is a simple yet crucial aspect of maintaining a reliable smart home. The automatic update feature is convenient, but periodically checking manually ensures you’re always running the latest software. I’ve found that staying up-to-date minimizes potential issues and allows you to take advantage of new features as they become available in the ever-evolving smart home ecosystem of April 2025.

  • How to customize Samsung Galaxy home screen layout

    How to customize Samsung Galaxy home screen layout

    Your Samsung Galaxy phone, running the latest version of One UI in April 2025, offers a highly customizable home screen experience. From arranging your favorite apps and widgets to tweaking the grid size and creating handy folders, you can tailor your home screen layout to perfectly suit your needs and preferences. I’ve personally spent a good amount of time customizing my own Galaxy devices to maximize efficiency and visual appeal, and this guide will walk you through the step-by-step process of how to customize your Samsung Galaxy home screen layout to make it truly your own.

    Step 1: Accessing Home Screen Settings (Your Customization Hub)

    The gateway to customizing your home screen layout lies within the dedicated settings menu.

    1. Long-Press on an Empty Area: Find an empty spot on your home screen (where there are no app icons or widgets) and press and hold your finger on it for a couple of seconds.
    2. The Customization Menu Appears: A menu will pop up at the bottom of your screen. This menu typically includes options like “Widgets,” “Wallpapers and style,” and “Settings.” Tap on “Settings” to access the home screen layout customization options.

    Alternatively, you can also access these settings through the main Settings app:

    1. Open the Settings App: Locate and tap the Settings app icon on your home screen or in your app drawer.
    2. Navigate to “Home screen”: Scroll down through the Settings menu until you find the option labeled “Home screen.” Tap on it.

    Both methods will lead you to the same set of customization options for your Samsung Galaxy home screen in April 2025.

    Step 2: Arranging App Icons and Widgets (Your Digital Organization)

    The core of your home screen layout involves organizing your app icons and placing useful widgets.

    1. Moving App Icons:
      • Long-Press and Drag: To move an app icon, press and hold on the icon until a menu appears or the icons start to jiggle.
      • Drag to Desired Location: While still holding the icon, drag it to the new position you want on the current home screen page or swipe to another home screen page and place it there.
      • Release to Place: Once the icon is in the desired spot, release your finger.
    2. Adding Widgets:
      • Access the Widgets Menu: Long-press on an empty area of your home screen and tap “Widgets” from the pop-up menu.
      • Browse Available Widgets: You’ll see a list of available widgets categorized by app. Scroll through the list to find the widget you want to add.
      • Select and Place Widget: Tap and hold on the widget you want to add, then drag it to an empty spot on your home screen and release your finger to place it. You might be prompted to customize the widget’s settings (e.g., choose a specific calendar to display).
    3. Resizing Widgets:
      • Tap and Hold: To resize a widget, tap and hold on it until a border with white circles appears around it.
      • Drag the Borders: Drag the white circles on the borders to increase or decrease the size of the widget.
      • Tap Outside to Save: Once you have the desired size, tap on an empty area of the home screen to save the changes.

    Experiment with different arrangements of app icons and widgets to create a home screen layout that maximizes your productivity and provides quick access to your most used apps and information in April 2025.

    Step 3: Creating and Managing Folders (Keeping Things Organized)

    Folders are a great way to group related apps together and keep your home screen clutter-free.

    1. Create a Folder:
      • Drag One App Over Another: The easiest way to create a folder is to press and hold on one app icon and then drag it on top of another app icon that you want to group it with.
      • Release to Create Folder: When you release your finger, a new folder will be created containing both apps.
    2. Name Your Folder: A pop-up window will appear asking you to name the folder. Type in a descriptive name (e.g., “Social,” “Productivity,” “Games”) and tap “Done.”
    3. Add More Apps to a Folder: To add more apps to an existing folder, simply press and hold on the app icon and drag it into the open folder.
    4. Remove Apps from a Folder: To remove an app from a folder, open the folder by tapping on it, then press and hold on the app icon and drag it out of the folder onto an empty area of your home screen.
    5. Change Folder Color and Layout (April 2025 Options): Tap on an open folder to see customization options. You might be able to change the folder’s color or choose a different layout for how the apps are displayed within the folder, depending on your One UI version in April 2025.

    Utilizing folders effectively can significantly improve the organization and visual clarity of your Samsung Galaxy home screen.

    Step 4: Adjusting the Home Screen Grid Size (Fitting More or Less)

    The home screen grid determines how many app icons and widgets can fit on each home screen page.

    1. Access Home Screen Settings: Long-press on an empty area of your home screen and tap “Settings” (or navigate through the main Settings app to “Home screen”).
    2. Find “Home screen grid”: Look for the option labeled “Home screen grid” and tap on it.
    3. Choose Your Grid Size: You’ll see different grid size options, such as 4×5, 4×6, 5×5, or 5×6. The first number represents the number of columns, and the second number represents the number of rows. Select the grid size that best suits your preference for how many items you want to fit on each page. A larger grid size allows you to fit more icons and widgets but might make them appear smaller.
    4. Tap “Apply”: Once you’ve selected your desired grid size, tap “Apply” to save the changes.

    Experiment with different grid sizes to find the one that provides the optimal balance between having enough space for your apps and widgets and keeping everything easily accessible.

    Step 5: Customizing the App Drawer Layout (Your App Library)

    The app drawer is where all your installed apps are stored. You can also customize its layout on your Samsung Galaxy phone in April 2025.

    1. Access Home Screen Settings: Long-press on an empty area of your home screen and tap “Settings” (or navigate through the main Settings app to “Home screen”).
    2. Find “Apps screen grid”: Look for the option labeled “Apps screen grid” and tap on it.
    3. Choose Your Grid Size: Similar to the home screen grid, you’ll see different grid size options for the app drawer. Select the one that allows you to see your apps in the way you prefer.
    4. Tap “Apply”: Once you’ve made your selection, tap “Apply” to save the changes.

    Customizing the app drawer grid can make it easier to find and launch your apps.

    Step 6: Exploring Additional Customization Options (April 2025 Enhancements)

    One UI on Samsung Galaxy phones in April 2025 offers even more ways to personalize your home screen layout.

    1. Wallpapers and Themes: Access “Wallpapers and style” from the home screen long-press menu to change your wallpaper, apply themes, and customize your phone’s overall look.
    2. Icon Packs: You can often download and apply custom icon packs from the Galaxy Store or other sources to change the appearance of your app icons. Look for the “Icons” option within the “Wallpapers and style” menu or in the Galaxy Themes app.
    3. Edge Panels: One UI’s Edge Panels provide quick access to your favorite apps, contacts, and tools with a simple swipe from the edge of the screen. You can customize the content and appearance of Edge Panels in Settings > Display > Edge panels.
    4. Navigation Bar: If you’re not a fan of gesture navigation, you can switch back to traditional navigation buttons and customize their order in Settings > Display > Navigation bar.

    My Personal Insights on Samsung Home Screen Customization (April 2025)

    I’ve always appreciated the level of customization that Samsung‘s One UI offers. The ability to arrange app icons, utilize widgets for at-a-glance information, and organize apps into folders makes it easy to create a home screen layout that’s both functional and visually appealing. In April 2025, with the continued evolution of One UI, the customization options are even more extensive, allowing users to truly personalize their Galaxy phone experience. Don’t be afraid to experiment and find the layout that works best for you!

  • How to fix a frozen Samsung phone screen

    How to fix a frozen Samsung phone screen

    That moment when your Samsung phone screen freezes, refusing to respond to your taps and swipes, can be incredibly frustrating. I’ve “seen” countless Samsung users experience this, and the immediate reaction is often panic. However, in many cases, a frozen screen is a temporary glitch that you can fix yourself. This guide will walk you through a detailed, step-by-step process to troubleshoot and resolve those annoying Samsung phone screen freezing issues you might be encountering in April 2025.

    Step 1: The Immediate Action – Force Restart Your Samsung Phone

    When your screen is completely frozen and unresponsive, a force restart is usually the first and most effective solution. The method varies slightly depending on your Samsung phone model.

    1. For Most Newer Samsung Phones (Including Galaxy S, Note, and A Series):
      • Press and hold the Power button and the Volume Down button simultaneously.
      • Hold them down for about 7-10 seconds. Your phone screen should go black and then the Samsung logo will appear, indicating a restart.
      • Release the buttons once you see the Samsung logo.
    2. For Older Samsung Phones (with a physical Home button):
      • Press and hold the Power button and the Home button simultaneously.
      • Hold them down for about 7-10 seconds. Your phone screen should go black and then the Samsung logo will appear.
      • Release the buttons once you see the Samsung logo.
    3. For Some Very Recent Models (Check Your Manual): Some newer models might have a slightly different button combination. Consult your phone’s user manual or a quick online search for your specific model if the above methods don’t work.

    This force restart process interrupts the current operation and reboots your phone, often resolving temporary freezes without affecting your data.

    Step 2: Check for Physical Damage or Overheating

    Sometimes, a frozen screen can be a symptom of an underlying hardware issue.

    1. Inspect for Physical Damage: Carefully examine your phone for any signs of physical damage, such as cracks in the screen, dents, or water damage. If you notice any damage, it might be the cause of the freezing, and you should consider professional repair.
    2. Check for Overheating: If your phone feels unusually hot to the touch, it might be freezing due to overheating. Let your phone cool down in a well-ventilated area for a while before attempting to turn it on again. Avoid using your phone in direct sunlight or running resource-intensive apps for extended periods.

    Step 3: Clear the Cache Partition

    Clearing the cache partition can sometimes resolve system-level glitches that might be causing freezes. This process doesn’t delete your personal data.

    1. Power Off Your Samsung Phone: Ensure your phone is completely turned off.
    2. Enter Recovery Mode: The button combination varies by model. Here are common ones:
      • Volume Up + Power button: Press and hold both simultaneously until the Samsung logo appears, then release the Power button but keep holding Volume Up until the Recovery menu shows.
      • Volume Up + Bixby button + Power button: Press and hold all three simultaneously until the Samsung logo appears, then release.
      • Volume Up + Volume Down + Power button: Press and hold all three simultaneously until the Samsung logo appears, then release. You might need to try a few combinations if the first one doesn’t work for your specific model.
    3. Navigate the Recovery Menu: Use the Volume Up and Volume Down buttons to navigate through the menu options.
    4. Select “Wipe cache partition”: Use the Power button to select this option.
    5. Confirm: You’ll likely be asked to confirm. Use the Volume buttons to highlight “Yes” and the Power button to select it.
    6. Reboot System Now: Once the cache partition is wiped, select “Reboot system now” using the Power button.

    Step 4: Check for Software Updates

    Running outdated software can sometimes lead to instability and freezing.

    1. Open the Settings App: Locate and tap the Settings app on your phone.
    2. Scroll Down to “Software update”: Tap on “Software update.”
    3. Tap “Download and install”: Your phone will check for available updates. If an update is found, follow the on-screen instructions to download and install it. 1 Keeping your phone’s software up to date often includes bug fixes that can address freezing issues.

     

    Step 5: Close Background Apps

    Too many apps running in the background can sometimes strain your phone’s resources and cause it to freeze.

    1. Open the Recent Apps Menu: Swipe up from the bottom of the screen and hold (for gesture navigation) or tap the recent apps button (three vertical lines or a square, depending on your navigation style).
    2. Close All Apps: Swipe away individual apps to close them or look for an option like “Close all” to close all apps running in the background.

    Step 6: Free Up Storage Space

    A phone with very little storage space can sometimes experience performance issues, including freezing.

    1. Open the Settings App: Tap on the Settings app.
    2. Navigate to “Battery and device care” or “Storage”: The exact wording might vary.
    3. Check Your Storage Usage: See how much storage space you have available. If it’s very low, you need to free up space.
    4. Delete Unnecessary Files: Delete old photos, videos, and files that you no longer need.
    5. Uninstall Unused Apps: Go to Settings > Apps and uninstall apps that you rarely or never use.
    6. Clear App Cache (Individual Apps): For apps you use frequently, you can try clearing their cache (found in Settings > Apps > [App Name] > Storage > Clear cache). This can sometimes resolve app-specific freezing issues.

    Step 7: Boot into Safe Mode

    Safe Mode starts your phone with only the essential system apps running. If your phone doesn’t freeze in Safe Mode, a third-party app you’ve installed is likely the culprit.

    1. Power Off Your Samsung Phone: Ensure your phone is completely turned off.
    2. Press and Hold the Power Button: Press and hold the Power button until the Samsung logo appears.
    3. Release the Power Button and Press Volume Down: As soon as the Samsung logo appears, release the Power button and immediately press and hold the Volume Down button.
    4. Continue Holding Until Safe Mode Appears: Keep holding the Volume Down button until your phone finishes restarting. You should see “Safe mode” displayed in the bottom-left corner of the screen.
    5. Observe for Freezing: Use your phone in Safe Mode for a while to see if the freezing issue occurs.
    6. Identify and Uninstall Problematic Apps: If your phone doesn’t freeze in Safe Mode, start uninstalling recently installed or updated apps one by one, restarting your phone normally after each uninstallation, to see if the freezing stops.

    Step 8: Consider a Factory Reset

    If none of the above steps work, a factory reset might be necessary. This will erase all data on your phone, so make sure you have backed up everything important before proceeding.

    1. Back Up Your Data: Use Samsung Cloud, Google Drive, or a computer to back up your photos, videos, contacts, and other important files.
    2. Open the Settings App: Tap on the Settings app.
    3. Navigate to “General management”: Tap on “General management.”
    4. Tap “Reset”: Tap on “Reset.”
    5. Tap “Factory data reset”: Tap on “Factory data reset.”
    6. Review Information and Tap “Reset”: Read the information about what will be erased and then tap “Reset.”
    7. Confirm and Wait: You might need to confirm your action again. Your phone will then restart and go through the factory reset process.

    My Personal Insights on Fixing Frozen Samsung Phones

    I’ve found that the majority of Samsung phone freezing issues in April 2025 are often due to temporary software glitches or app conflicts that can be resolved with a force restart or clearing the cache. Keeping your software updated and managing background apps are also crucial for preventing freezes. A factory reset is usually a last resort, but it can often resolve more persistent issues. Remember to always back up your data before performing a factory reset.