- Home
- Task Mining Software
- Verint Desktop Intelligence
On the recordRead 5 Oct 202619 facts
Verint Desktop Intelligence
Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.
Plans and prices
Verint Desktop Intelligence
Priced on request
Pricing not listed; contact sales or request a demo
Read 5 Oct 2026 · verint.com
On the record
- Automatic capture
- Desktop Activity Bot captures desktop activity without triggers, templates or manual workflow configuration.verint.com · read 5 Oct 2026
- Coaching
- Desktop activity gives supervisors observable information about how agents work, including where they navigate efficiently and where they struggle.verint.com · read 5 Oct 2026
- Company platform
- Verint says its Open Platform can connect with existing business applications, telephony and data lakes.verint.com · read 5 Oct 2026
- Integrations
- Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot, Agent Copilot, and other Verint AI capabilities.verint.com · read 5 Oct 2026
- Intended users
- Verint describes the product for organizations with contact center or back-office teams whose agents use multiple applications for multi-step tasks, with insurance, banking, healthcare and telecommunications noted as especially suitable industries.verint.com · read 5 Oct 2026
- PCI data handling
- PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and is not written to disk or transmitted.verint.com · read 5 Oct 2026
- PII protection
- Common PII patterns are automatically redacted before data leaves the desktop, and redaction can be configured for organizational requirements.verint.com · read 5 Oct 2026
- Pricing and access
- The product page offers a demo and contact-sales request; it does not state a price or trial offer.verint.com · read 5 Oct 2026
- Privacy
- The product page says PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and common PII patterns are automatically redacted before data leaves the desktop.verint.com · read 5 Oct 2026
- Process discovery
- Process Discovery Bot identifies tasks, maps how they are performed, surfaces variations and recommends improvements with estimated time savings.verint.com · read 5 Oct 2026
- Process maps
- Process Discovery Bot generates visual process maps and surfaces opportunities for improvement from captured desktop activity.verint.com · read 5 Oct 2026
- Purpose
- Captures and analyzes agent desktop activity, including application interactions, field entries, and workflow steps, and turns it into structured data for AI.verint.com · read 5 Oct 2026
- Redaction configuration
- Organizations can extend redaction configuration to match internal policy or regulatory requirements.verint.com · read 5 Oct 2026
- Sales
- The product page invites visitors to contact sales or request a demo.verint.com · read 5 Oct 2026
- Support
- The Verint site links customers to product support and self-service resources.verint.com · read 5 Oct 2026
- Verint integrations
- Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot and other Verint AI capabilities.verint.com · read 5 Oct 2026
- What it does
- Verint Desktop Intelligence captures agent desktop activity, including application interactions, field entries and workflow steps, and turns it into structured data for analysis.verint.com · read 5 Oct 2026
