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Town Web
Madison, Wisconsin, United States
What it is
Town Web builds and hosts websites for cities, towns, villages, and other local governments, with tools centered on municipal clerks. Its content system manages agendas, minutes, ordinances, resolutions, events, contacts, news, forms, and permits. Residents can subscribe to email or text notifications about posted information. Municipalities can also accept online payments for bills, taxes, citations, licenses, and permits, and offer boating permits and facility bookings. Optional tools include automatic Facebook updates and municipal email through Google Workspace. Town Web says it provides website monitoring, HTTPS certificates, backups, and accessibility maintenance, and includes migration of existing content and files. The price includes support, one-on-one training, webinars, and a dedicated account manager. An iOS and Android app is included for medium municipalities with 10,000–50,000 residents. Pricing starts at $99/mo; the exact quote varies by municipality and features, and a one-time build fee also applies. Optional add-ons may cost extra.
For and against
For
- Content system covers municipal records and updates
- Residents can subscribe to email or text notices
- Includes migration of existing content and files
- Support and one-on-one training are included
Against
- No free plan
- Starting price is $99/mo
- A one-time build fee also applies
- Some optional features may cost extra
The verdict
Town Web combines a municipal website with content, notification, payment, and reservation tools. Municipalities should account for the quoted price, build fee, and any optional add-ons.
Who it suits
Town Web is for local governments seeking a hosted municipal website and tools for resident notices, payments, permits, and facility bookings. Its service is built around municipal clerks.
Plans and prices
Municipal website
Pricing varies by municipality and features; optional add-ons are priced separately
Read 2 Oct 2026 · townweb.com
On the record
- Accessibility
- The company says its websites are built to meet ADA and Section 508 accessibility standards and are scanned and maintained after launch.townweb.com · read 2 Oct 2026
- Content tools
- The municipal content management system supports agendas, minutes, ordinances, resolutions, events, contacts, news, forms, and permits.townweb.com · read 2 Oct 2026
- Email integration
- Town Web offers municipal email using Google Workspace, including custom email domains and tools such as Drive, Docs, Sheets, Slides, and Meet.townweb.com · read 2 Oct 2026
- Facility bookings
- Residents can reserve municipal facilities, pay deposits online, and receive check-in and check-out information through the facility booking software.townweb.com · read 2 Oct 2026
- Hosting and security
- Town Web says it provides 24/7 website monitoring, SSL certificates for HTTPS, and regular backups on a separate cloud server.townweb.com · read 2 Oct 2026
- Intended users
- The company says it serves local government exclusively and builds its service around municipal clerks.townweb.com · read 2 Oct 2026
- Migration
- Content and files from a municipality’s existing website are included for migration.townweb.com · read 2 Oct 2026
- Mobile apps
- The company’s feature list says an iOS and Android app is included for medium municipalities with 10,000–50,000 residents.townweb.com · read 2 Oct 2026
- Payments
- Online payment options can handle municipal bills, taxes, citations, licenses, and permits; the page describes HeyGov as a PCI-compliant option.townweb.com · read 2 Oct 2026
- Permits
- Its boating permit solution lets residents register and pay for boat launches by smartphone, including by scanning a QR code.townweb.com · read 2 Oct 2026
- Resident notifications
- Residents can subscribe to email or text notifications for posted agendas, minutes, notices, news, and events.townweb.com · read 2 Oct 2026
- Social media
- An optional feature can automatically post municipal updates to Facebook, and may incur an additional charge depending on the website package.townweb.com · read 2 Oct 2026
- Support and training
- The website price includes unlimited support, free one-on-one training after launch, a knowledge base, monthly webinars, and a dedicated account manager.townweb.com · read 2 Oct 2026
- What it does
- Town Web builds and hosts websites for cities, towns, villages, and other local governments.townweb.com · read 2 Oct 2026
