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Towbook
Port Huron, Michigan, United States
What it is
Towbook is cloud-based software for towing, roadside, and impound operations. Its web system covers dispatching, invoicing, vehicle inventory, impounds, liens, and auctions. Dispatch tools handle accepting and assigning calls, tracking job progress, and managing vehicles. Digital dispatching and email processing receive calls from listed organizations including AAA, Agero, Allstate, Geico, Progressive, and Tesla. GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet, and accounting connects to QuickBooks Desktop or Online. Drivers can attach geocoded photos, gather customer signatures, create damage reports, and send receipts by email or text. Android and iPhone apps are available, and the maker says they can be used on as many devices as desired at no extra fee. The software is available on Android, iOS, macOS, web, and Windows. Plans start at $109 a month, billed monthly; the 30-day trial includes the full feature suite and does not require a credit card. Monthly completed-call limits vary by plan, with an additional 1,000 calls above the limit costing $149.
For and against
For
- Dispatch workflows track calls and job progress.
- Drivers can attach geocoded photos and signatures.
- Connects with QuickBooks Desktop or Online.
- 30-day trial includes the full feature suite.
- Support is available by phone and email year-round.
Against
- There is no free plan.
- Basic costs $109 a month.
- Basic includes up to 250 calls monthly.
- Each additional 1,000 calls costs $149.
The verdict
Towbook brings dispatch, impound, billing, and driver documentation into a cloud-based system with mobile apps and listed integrations. Monthly call caps and overage charges are important plan considerations; a full-feature 30-day trial is offered without a credit card.
Who it suits
Towbook suits towing and roadside businesses managing dispatch, impounds, billing, and vehicle documentation. It may also fit teams that need motor club call handling or QuickBooks accounting connections.
Plans and prices
Basic
up to 250 calls/month · basic dispatching, reporting, billing, fleet and transport
Read 15 Oct 2026 · towbook.com
Professional
up to 500 calls/month · advanced dispatching, reporting and billing · mapping/mileage · private-property tools
Read 15 Oct 2026 · towbook.com
Ultimate+
up to 1,000 calls/month · all dispatching, mapping, mileage, billing, accounting and customer-experience features · pre-trip inspections
Read 15 Oct 2026 · towbook.com
Enterprise
up to 1,500 calls/month · Ultimate+ features · login restrictions
Read 15 Oct 2026 · towbook.com
Enterprise+
for large corporate enterprises
Read 15 Oct 2026 · towbook.com
On the record
- Accounting integration
- Towbook connects to QuickBooks Desktop or Online.towbook.com · read 30 Sep 2026
- API and extensibility
- Polytomic documents bearer-token access to Towbook accounting and line-item exports containing calls, billing, drivers, trucks, timestamps, vehicles, impounds and storage data.polytomic.com · read 15 Oct 2026
- Billing
- Towbook supports direct motor-club invoicing, payment importing, configurable statements and QuickBooks connections.towbook.com · read 15 Oct 2026
- Company facts
- LinkedIn lists Towbook Management Software as privately held, founded in 2007, headquartered in Saint Clair, Michigan, with 51–200 employees.linkedin.com · read 15 Oct 2026
- Customer and damage workflows
- Mobile workflows can collect signatures, geocoded photos, payment method, damage reports and emailed or texted receipts.towbook.com · read 15 Oct 2026
- Damage documentation
- Drivers can attach geocoded photos, collect customer signatures, create vehicle damage reports, and email or text receipts.towbook.com · read 30 Sep 2026
- Data location
- The privacy policy says services are provided from the United States and personal information may be processed there or where service providers operate.towbook.com · read 15 Oct 2026
- Digital dispatch integrations
- Listed roadside and motor-club connections include AAA clubs, Agero, Allied Dispatch, Allstate, GEICO, HONK, FleetNet, Tesla, Urgently and others.towbook.com · read 15 Oct 2026
- Dispatching
- The system lets staff accept calls, assign them, track job progress and manage vehicle inventory through a web interface.towbook.com · read 15 Oct 2026
- Documentation
- The help center provides written tutorials and a getting-started guide with videos for settings, mobile use, dispatching and mapping.intercom.help · read 15 Oct 2026
- Founder and ownership
- Crunchbase lists Dan Smith as founder and CEO and describes Towbook as a private, active web-software company; it reports 11–50 employees and no disclosed funding details.crunchbase.com · read 15 Oct 2026
- GPS integrations
- Towbook lists Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect and Webfleet for GPS feeds.towbook.com · read 15 Oct 2026
- Impound management
- Impound Manager records stored vehicles and includes state-required letters, with an Auto Data Direct integration available.towbook.com · read 15 Oct 2026
- Legal entity
- Towbook is provided by Extric LLC, doing business as Towbook.towbook.com · read 15 Oct 2026
- Licence
- The terms identify software and related content as Company property or licensed material, so the product is proprietary rather than open source.towbook.com · read 15 Oct 2026
- Limit: Android app
- Google Play reviewers report unreliable Android operation, inconsistent notifications, difficult maps and a dated interface; Towbook acknowledged no redesign timeline.play.google.com · read 15 Oct 2026
- Limit: Apple app
- Apple reviewers report iOS crashes during photos and signatures, missing offline time capture and frustrating completion prompts.apps.apple.com · read 15 Oct 2026
- Limit: Capterra outages
- Capterra includes a verified review saying an outage crippled operations, while other reviews criticize declining support and freezing software.getapp.com · read 15 Oct 2026
